UPDATE: The company has challenged this review. I'm not surprised if they challenge every negative review to force you to go through the pain in the but of submitting a receipt. So you can't trust reviews for this company. Further even though I know this is who I called the receipt is for some sketchy generic holding company. It seems like intentional fraud. See photos of sketchy receipt as well as phone records showing this is who I called.
TLDR: 20 minute job, no replacement parts, $240
Called for washer repair. They were able to fix it just fine, an infant sock had gotten stuck so there were no replacement parts they just took it out. Thought it was a bit pricey for a job that took 20 minutes. Also annoyingly they told me there was a discount for cash versus credit or check so i spent half an hour walking to and from the bank (they called when they finished and had to wait a few minutes for me to get back it took me longer to get the cash then to fix it). Anyways, I naively thought it was cash no tax since they didn't clarify what the discount was but then they only gave me 8 bucks off. I was trying to work from home and I would have really rathered to be working then waste 30 minutes for 8 bucks.
My strong recommendation and I have gotten burned before. Do NOT hire anyone who is popular on homestars, you will pay a HUGE premium for their popularity.