On Side Restoration Services Ltd.

Very slow painful process dealing with this company. Many delays in service and extremely poor communication. Damaged property but did not replace. No followup at all. Avoid this company, call somebody else.

Worked around our schedule to restore a whole basement suite from major flooding. Quick, personable and professional. Always letting us know what was going on with the project, would recommend. Always on time and ready to work.

We lost our whole basement/furniture in June 20/13 in Hi River..Our ins adjuster recommended On Side to be gen contractor..They came, assessed & committed to job..We had basement stripped/power washed & decontaminated (black mold)..Then insulated for winter..We went "south" till mid april & upon our return On side began restoration..Finished 7.23.14..
Overall did excellent job.We knew not who to contact for restoration so kudos to Kris @ Crawford & Co for recommending On Side. Whenever we experienced delays etc, it was only due to sub-trades who have totally diff idea of what service is..On Side sure knows tho.!.The whole team at On Side is one of which ownership can be proud..
Very special thank you to several key people (hope do not miss any)..
Robert Brand, Reg Mgr; Paul Unger,proj mgr;(Trevor as asst);Atlan Contracting (Devin & Jason); Travis etc.;Vanita (office) & many other workers..i.e. Tony,Jeff,Jason who did drywall & painting..
Yesterday Devin & Trevor came for final "touch ups"..
I have read some bad comments,we. find hard to believe. If ever asked, we will def rec On Side to "all".
On Side staff are all courteous, honest & timely. +++ They did a very good job..We know how busy they have been the past year.It was tough on our patience, at times, but can you really understand they must have the patience of Jobe. Finally, whenever we were stressed, Paul Unger has an inate ability to calm things down..& always "made things happen"..
Denise/Lorne Cook

This company came recommended by our home insurance company.
The employes did a fantastic job packing all our stuff and rebuilt our home. The rebuild took 4 months longer than expected and the work that was complicated was good

On Side is one of the worst companies I have ever had the misfortune of dealing with. They cleared my home after it a house fire. They also listed and valued the home contents for insurance purposes, and stored the contents they deemed salvageable. In every possible instance, there were major problems that were so outrageous that they managed to be the worst part of what was already a very difficult situation (that is, my house burned down, and the worst part was dealing with On Side). First, they ignored many of my instructions about what was to be thrown away and what was to be kept. For example, they disposed of priceless heirlooms and kept a useless dryer from the 1970's, and other junk I had said should not be kept or restored. Then, they tried to charge 14'000$ for their service, which seems to me a massive over-valuation, since renting a dumpster would have cost about $1000. Not to mention, they had done the job poorly. Finally, they charged $500 a month for storing the useless junk they had kept (despite my instructions to the contrary), even though a storage place in the same area (NE Calgary) costs about $100 per month. When I objected, they threatened to throw away my things. When I then went to pick up my things, even though I didn't yet have a permanent home to put them in, they tried to charge me to throw out the things I didn't want to keep (which they should have done as part of the original service). The whole experience was horrendous. I feel sorry for anyone who has to deal with them.

They were called in to do a small plumbing repair and repair a small amount of drywall in a kitchen. A 500$ job more or less and maximum four hours to complete.
Cocky and disrespectful workers.
Never again!. A total rip off!.
I would definitely recommend this company to my worst enemy.

I "literally" paid for this service, even though it's covered by insurance. Their contract allows them to ask the customer paid for anything that they like, very bad customer services, and lots of hidden costs. The contractors hired by them is great, but the company and the project management is extremely bad. I was forced to move my items out of my property, back into the property (even though there are room to store them within the property), and i was told after i signed a completion form, that I have to now pay for all these cost. Do NOT trust this company.

This company has many promises that weren't kept. My hot water tank burst damaging my bathroom, and my child's room. They have left a lot of unfinished work, some of there work is falling apart already, a lot of empty promises. I would NOT recommend this company to anyone at all. It's been a ongoing battle for 3 years the work still isn't finished and they are trying to over charge for items that should have been claimed thru insurance as well as for services that they provided that they didn't do.