Service Master restored my townhouse well, and the place looked good once they were finished, but they made some serious mistakes, seemed to me to take very long to get the job done, and had communication issues. They drywalled over the fresh air intakes for my furnace, which I had to point out to them and ask them to fix. They fixed the issue quickly, but this oversight seems quite serious to me, and really made me question their competence, They didn't bother fixing many of the other issues, for example, they mounted the closet doors crooked, and didn't paint the tops of any doors. Walls had lots of nicks and things like that. So, a decent job in the end, but not great. Finally, They took several months to reconstruct the interior of my small townhouse, which really seems very long to me.
- Company Response
Thank you for your feed back. The customer experience is very important to us and feed back allows us the opportunity to review and improve our services. We agree it was a lengthy and complex process to restore the total interior fire loss of your condo; many delays occurred because of the multiple parties to whom we were responsible. All of our direction for your unit came from the condominium corporation's insurance adjuster and the property managers. With multiple insurance companies, adjusters and property managers involved, the many delays for decisions meant the job took much longer than we (or you) would have liked. At the conclusion of the job, our understanding is that the loss that was authorized by the condominium and the insurance company was completed satisfactorily. If that is not the case, please contact your Project Manager so we can resolve this.