The Crack Doctor

About 9 years ago I had a crack in my basement and the water was pouring in. I called the Crack Doctor because they had come highly recommended. They promply came and fixed the leak. Last year (2012) the crack started seeping again and they came out and repaired the problem (their guarantee is for life). About 2 weeks later another crack appeared in another part of my basement and flooding occured. I called the Crack Doctor and was told that they could not come out for 3 days. I was very upset as I was leaving for a 10 day holiday before they could come to repair the crack. When they heard how distraught I was about the bad leak in the basement, they arranged for someone to come later that night. The young man who came was very professional and quickly fixed the problem. I am thrilled with the work that the people from the Crack Doctor do in relation to the problems that I have had with leaks in my basement. Each time they looked around the basement walls to see if there were any other problems that might arise. I would highly recommend this company to my family and friends.

I had the Crack Doctor come and install an internal french drain with sump pump in my home. The home is 65 years old with a block foundation, and I had a flow of water into my basement in the spring.
Due to the slope of my property, only two walls were affected by the problem.
I had more than one company come and assess the situation and the Crack Doctor gave me several options. They were clear that an outdoor waterproofing would be ideal, but I did not have the capital for 75 feet of external excavation, waterproofing, and remediation of the landscape. The internal option sounded good.
The sales guy was knowledgeable and not pushy, which was nice.
I booked the call and the workers who arrived were on-time and pleasant to have in my home. They were very careful about cleaning up their mess and giving me thorough updates about work completed on the project.
At the end of the day, it has been money well spent with a bone-dry basement since the install, and a 20-year warranty which is transferable to the next homeowner.

DO NOT HIRE: The Crack Doctor is an awful company. The gave me the best customer serive I';ve ever had PRIOR to signing that deal to waterproof my basement. Once they had my bisness, it all went downhill. The sales rep had no idea what he was doing and misinformed my on the prioce and financing options. The work took way longer than expected and the company charged me more for the extra tims somehow. When we demo'ed the basement and found other HUGE issues, and I asked for a day off from their work to have other prefessionals (plumbers, electricians, etc) take a look, the owner, Michael, threatened to SUE ME for breach of contract. The job was complete but not satisfactory. My basement now has a 3 inch slant throughout, due to their poor grading of the internal drain system. Their product does come with a lifetime warranty however, and I have not had any further water in my basement, but whenever I call them to ask a question or request them to come fix their sagging membrane, I get the worst customer service ever! DO NOT HIRE!!

We had water in our basement and had crack doctor out for an estimate. They felt they found the crack on the outside, and quoted us $1200 for a 4' repair or $2000 for a 10' repair.

Being responsible home owners we decided to do the 10' repair and scheduled them to come out at their first available appointment.

They arrived on time and started digging the giant hole around our foundation at a 10' wide by 7' deep could not find the crack and determined that there was no proper drainage at the back of our home.

At that point Michael was called to come out and determine a fix. He came out and said that it was $700 for them to walk away right now or $3200 for the whole fix which included installing another sump pump in our basement as well as sealing the walls.

My husband told them he had to speak with me (I was at work) and I felt I needed to talk with a couple of people about whether or not this was the best solution. Michael told my husband his crew would not leave without getting paid the $700, I felt pressured and rushed to make a decision, my husband gave him the credit card number and they left - hole still open in the backyard.

We decided to go ahead with this option and called I hour later to schedule and were told they would call back with a time.

The next morning my husband called to follow up and we were told the next available date was 3 weeks away.

I called and spoke to Michael explaining that I didn't feel comfortable with this hole in my backyard, and expressed how pressured I was to make the decision and that I wasn't sure why we had to pay right then instead of being billed as they were coming back to do the work anyway.

Michael told me that was the cost of doing business, and then proceeded to be very rude on the phone and finally hung up on me.

We will never use or recommend Crack doctor again. This is Canada, if I don't pay my bill take me to small claims court that is what our collections and judicial system is for. People shouldn't be pressured into make 5 second decisions about the welfare of their home and last time I check (as I work in A customer service industry) this is not they way to treat your customer.

I hired The Crack Doctor to install an interior weeping tile system and repair part of the exterior weepers at my home. The work was carried out on time, as promised and the workers were friendly, informative and worked diligently to get the job done. They cleaned up after themselves and were by far the most efficient tradespeople I have ever hired. I will recommend them to anyone needing their expertise. Many thanks for making a tough job proceed painlessly.

I had Vitalli come in from The Crack Doctor. He was professional, personable and knowledgeable. He was unwilling to make sure the job was not done right, and made sure he went the extra mile to make sure that I was happy with his work. I am happy to recommend The Crack Doctor, andif need be (sorry but I hope not!) I will call on them again. Thanks!

I am very pleased with the service provided by The Crack Doctor. They are very professional and courteous and they did a great job of fixing the leaks in my basement wall. They were very quick to respond to my inquiry on a Monday and had someone out the next day to fix the problem.They phoned me a few weeks later to follow up and make sure that everything was ok. . I highly recommend them and will use them again if I encounter another problem. I have also recommended them to a friend.

My wife and I hired The Crack Doctor to repair some cracks in our (now previous) house.

We were pretty unimpressed by his work. All of the quoting and work itself was done by his crew (we never met the "doctor" himself).

Several cracks ended up leaking after the initial injection. Each time, the crew returned and attempted to re-inject the cracks. One crack, in particular, had been filled 4 times previously, by which point I said: "Enough is enough, I'll pay you to patch this from the outside." While the crewman was convinced that this made sense, it took substantial convincing to get the owner to acquiesce to this request -- he was on the phone with the owner for some time. (And I should clarify that this wasn't a question of payment -- I was more than willing to pay; I think that the owner simply thought that there would be more profitable ventures for him elsewhere.)

In terms of the overall job ... I felt that they did a poor job of cleaning up after their injections. Most other foundation repair companies trim the excess down and apply a mortar-like patch on the inside to keep things clean -- The Crack Doctor did not.

All told, I was pretty unimpressed.

I am surprised to see the lack of reviews for this company. I have had many friends and family use them to take care of their water leaks and all have had nothing but great things to say about the crack doctor.

This was in fact the main reason I went with them myself. It is now the second time I use them and I am very satisfied with the work.

Just recently had them fix a second crack in my foundation by their technician Dean. He was very knowledgeable and professional. The work cost exactly how much they quoted me over the phone and I have had no more problems with it.