We had a new roof installed by Tichenor in late 2012. Our roof has consistently leaked since that time, and they are unable to correct the problem.
Our roof was purchased in October 2012. Contract was signed on 10/12/2012. Prior to completing the contract we met with salesperson. from Tichenor, Inc. We had specific discussions regarding the roof in the "sun room". This room has a low slope with four skylights and a wood stove exhaust. The prior owner had a commercial type flat roof in this section. I expressed that we were willing to invest whatever was necessary to avoid issues. We were assured that Tichenor, Inc. had the expertise to complete this work, and that they had "never had a roof that leaked". The roof was installed and we paid in full on 12/14/2012 with a credit card.
The leaks started soon after the roof work was completed, and we have worked with Tichenor, Inc. to get repairs complete that would prevent water from causing further interior damage in our home. We have experienced leaks around all four skylights, and at the wood stove pipe in all types of weather. On more than one occasion Tichenor Inc.staff water-tested the skylights and they did not leak from the top of the light.
It has now been more than two and one half years with leaks in every season. We have asked to have this entire portion of the roof re-roofed so we can be assured that the work is done correctly and prevents water penetration in our home. On 9/8/2014 we met with our sales person and Heath Tichenor of the owners of the company. The owner was unwilling to re-roof the entire section of the roof, and suggested that we coat this section of the roof with a polymer to seal it at additional cost. They did complete some repairs at this time. On January 7th, 2015 we experienced leaks near two skylights and the wood stove, On March 8th 2015 I contacted the owner again as we had leaks at the wood stove, near a skylight and several spots in between. The owner left me a voice mail on 3/10/15. Claims he cannot warrantee the roof and that all the leaks are caused by the skylight and wood stove exhaust.
We have completely lost faith in the ability of Tichenor, Inc, to complete repairs, and after multiple inspections by other professionals have found numerous workmanship issues with most of the roof. We have an unresolved claim with the Better Business Bureau, and have been forced to open a claim with Owens Corning due to poor workmanship.
Additional issues with this providers work include:
1. Failure to pull a building permit as indicated in their contract and verified with the Texas Township Building inspector.
2. Provider advertised they were members of the Better Business Bureau on their website, when this was not accurate, as verified with the Better Business Bureau of West Michigan.
3. Refusal to honor their warranty
4. Improper installation of gutters
5. Missed flashing in several places
6. Ice and water shield not installed correctly
7. Numerous nails not removed during tear off that now have damaged shingles
8. Missed row of shingles on ridge vent