Suspected plugged drainage system causing water to come up the foundation walls onto the walk in front of the house and my sump was buried in the front yard by either the builder or previous home owner. Filled in the contact form on Red Seal's website on the Fri before Family day and I got a call on Sat letting me know that they weren't open until Tue. Their office contacted me on Tue and booked an appt for Wed AM.

Kevin showed up as promised in the morning and within an hour had located my sump using an inspection camera and locater receiver. Once he had uncovered the sump, he was able to determine that the drains for the roof gutters were clear but the perimeter drain tile was blocked by some roots. Once he cleared the root blockage (1 big and 1 small) water continued to flow continuously leading him to suspect that my main waterline was leaking.

After shutting of the main waterline, he figured that we would need to wait for at least 30min to determine if the main waterline was indeed leaking. He left me with the shutoff key and promised to come back later while he went to take care of another job. Sure enough about 45min later, the water coming out of the drain tile had slowed to a tiny trickle. Kevin actually called to check on how things were going. At this point I turned the water back on.

Kevin came back at the end of the day to collect the shutoff key and take some measurements so he could prepare a quote for a trenchless main waterline replacement.

After comparing Kevin's quote for the waterline replacement and a riser extension with lid for my sump and a couple of quotes from other companies, I booked Red Seal to come back to perform the work. Kevin and Pablo did an excellent job of prepping for the waterline replacement. Damien, the operations manager, also came out to review what was going to be done and discussed a backup strategy in case the trenchless waterline replacement ran into problems. When everything was ready, the water was shutoff and the winch on a tow truck was used to pull the new pipe into place without any issues. Once the new pipe was in place, Kevin installed the new pressure reducing valve and then we flushed the pipes in the house. Pablo did a great job repairing the hole dug in my front lawn that was needed to attach the new waterline to the city supply. We were only without water in the house for about 2 hrs even though they were there for almost the whole day.

Very happy with the work done by the Red Seal crew.

We can't recommend Red Seal enough. Great communication, efficient service, and transparent pricing. We turned out to have a large number of tree roots invading our outside drainage pipe and Kevin went the extra mile to fully open things back up. We definitely will use Red Seal again for any future issues.

Alex came on time. He was very friendly and professional. He also explained the issues and gave me the tips on how to solve this problem from happening again. very informative. I will recommend Red seal Drainage and Plumbing to anyone who has plumbing issues.

We now use Red Seal for any of our plumbing needs, they provide excellent service and today was no exception. Robin fixed two plugged bathroom sinks today for us, and he was professional, knowledgeable and friendly. We highly recommend Red Seal.

We are so glad to have called Red Seal Drainage and Plumbing to unclog our kitchen sink. Alex was very knowledgeable, professional and friendly. He took the time to explain to us that he would use an electric augur first to unclog the drain behind the sink which could be difficult to get at because of the angle and sometimes could do damage to the old rusty cast iron pipe. If it does not work, we might have to replace the cast iron pipe and would be more expensive. It did work and we were so relieved that it drained! Alex was patiently trying and checking to make sure there were no leaks after he put the p trap pipes back as it is old too. A job well done by Alex with reasonable rates. If my P Trap leaks, we definitely will call Alex to replace for us. Plumbing is a scary thing in our old house. Alex made it pleasant and well for us. THANK you so much Alex.

Found Red Seal through HomeStars & BBB. Alex detected the problem and worked at it right away. It took Alex & Robin one & half days to change the old and leaking pipes. As it is an older house (over 60 yr old), it presented some challenges in replacing the pipes at very tight spaces. Alex also cleaned up the place properly afterwards. I certainly would use Red Seal again in the future and would recommend the Company to anyone who needs plumbing work.

We recently had a leak in the pipes under our kitchen sink. I started Googling for plumbers in the metro vancouver area and came across some excellent reviews for Red Seal. I can confirm that the reviews are accurate. Alex came out and fixed our leak. His work was thorough and at a fair price. Alex was polite and professional. He explained a couple of different options and then went to work once we made up our mind. I would definitely recommend Alex and would not hesitate to call him for any future plumbing issues in our house.

Called Alex to book an appointment to repair/replace a leaking laundry faucet. Had an appointment for the day I requested. Robin arrived and explained my options and the costs. Ended up replacing the leaking laundry faucet. Great service and attention. Would certainly recommend Red Seal.

Long story short, we were faced with several catastrophic events at our home and needed someone to come look at it. After calling Red Seal, Alex was prompt and able to send someone in asap. Robin came to check out the damage (we needed to identify a basement leak). We went over the details of the leak, ran every test we could, and he pored over every possibility. He was friendly, knowledgeable, and provided several solutions. I felt the price was excellent too. All in all, the service was exceptional.

We were definitely in a panic when we found our basement and washroom flooded few months back. Alex came within a few hours, inspected and resolved the drainage blockage within an hour or so. He used a camera and built a long device to unclog our blockage. We were very impressed by his expertise and ability to solve the problem so quickly. Something only someone with a lot of experience would be able to do. Will be using Alex as our plumber for all our future needs.