Alex from Red Seal came out after we had discovered a leak in our water service which affected our main house and laneway. After doing some digging and finding the leak, he came back on a Saturday to repair it and then the following Monday to excavate and install a new water service (19 mm pex) and PRV. I appreciated the way he problem solved and provided options. Price was very reasonable.

We needed a leaking toilet replaced so I called my go-to plumber, Red Seal Plumbing. As always Alex did everything he could to accommodate us. They fit us in promptly, arrived on time, worked efficiently, cleaned up perfectly, all at a reasonable price and exactly as quoted.
I have used Alex and his company for many years, and I would recommend him to anyone - honest, compassionate, knowledgeable, and professional. Thanks again, Alex.

When I first phoned about a blocked toilet, whoever answered the phone was very friendly and she said someone could come out the same day.. talk about a quick turn around. Kevin came out and worked hard trying to find the blockage which turned out to be 12 feet down. He was very courteous, professional, friendly and tidied up like no one had been there. I would definitely recommend them for anyone in need of a plumber. I also liked the fact they sent me a text when he was on his way with his photo so I knew who to look out for!

Couldn’t be more delighted with lifesavers, Robin and Alex, who responded quickly to my S.O.S. and were sympathetic, efficient and all-knowing. These lifesavers completed the job expeditiously and were very decent chaps to boot. Five stars.

Very quick response to request for a nonworking toilet, technician came the next day was very friendly, explained everything and was very efficient. We are very happy with the service.

My daughter's toilet was clogged and had trouble finding a plumber but Redseal came the next morning and uncloged it for her, very professional and friendly, I would recommend Redseal to everyone.

I had two visits from Red Seal Plumbing - One for an initial inspection and another to find the cause of the leaks.

I felt very comfortable with this company. It didn't feel Red Seal Plumbing was just out to make a buck. They value the customer and I'm sure this leads to lots of repeat business and referrals.

Plumbing is costly, but their prices are not exorbitant. The costs were reasonable and I appreciated that they were fully transparent with itemized costs for each step, in advance and I could choose what steps I wanted to take. They were even flexible with me letting them know on the day of the work how much I wanted done.

Fernanda (at the office) was very nice and very accommodating with my schedule.

Kevin (the plumber) was on time, courteous, and patient with all of my (many) questions. He found the two sources of the leaks with only removing a small amount of drywall. I felt his helpfulness was above what you’d expect, and that’s what prompted me to leave an online review of the company (the first I’ve ever done – so that’s saying something!).

Kevin arrived on time, and was very professional throughout. He demonstrated good communication skills and explained our options clearly. Kevin worked quickly & efficiently, as this was a relatively easy fix.
I strongly recommend Red Seal.

there was a leak of cold water pipe in the basement. found the company from internet and a technician came the same day the same morning!!!
Professional service, friendly and fast. Highly recommended.
Thanks a lot for the job done.
Azat

Suspected plugged drainage system causing water to come up the foundation walls onto the walk in front of the house and my sump was buried in the front yard by either the builder or previous home owner. Filled in the contact form on Red Seal's website on the Fri before Family day and I got a call on Sat letting me know that they weren't open until Tue. Their office contacted me on Tue and booked an appt for Wed AM.

Kevin showed up as promised in the morning and within an hour had located my sump using an inspection camera and locater receiver. Once he had uncovered the sump, he was able to determine that the drains for the roof gutters were clear but the perimeter drain tile was blocked by some roots. Once he cleared the root blockage (1 big and 1 small) water continued to flow continuously leading him to suspect that my main waterline was leaking.

After shutting of the main waterline, he figured that we would need to wait for at least 30min to determine if the main waterline was indeed leaking. He left me with the shutoff key and promised to come back later while he went to take care of another job. Sure enough about 45min later, the water coming out of the drain tile had slowed to a tiny trickle. Kevin actually called to check on how things were going. At this point I turned the water back on.

Kevin came back at the end of the day to collect the shutoff key and take some measurements so he could prepare a quote for a trenchless main waterline replacement.

After comparing Kevin's quote for the waterline replacement and a riser extension with lid for my sump and a couple of quotes from other companies, I booked Red Seal to come back to perform the work. Kevin and Pablo did an excellent job of prepping for the waterline replacement. Damien, the operations manager, also came out to review what was going to be done and discussed a backup strategy in case the trenchless waterline replacement ran into problems. When everything was ready, the water was shutoff and the winch on a tow truck was used to pull the new pipe into place without any issues. Once the new pipe was in place, Kevin installed the new pressure reducing valve and then we flushed the pipes in the house. Pablo did a great job repairing the hole dug in my front lawn that was needed to attach the new waterline to the city supply. We were only without water in the house for about 2 hrs even though they were there for almost the whole day.

Very happy with the work done by the Red Seal crew.