Red Seal Drainage & Plumbing Inc.

I put in an online request, and the plumber came the very next day. Originally, I wanted just to replace a faucet cartridge, but the plumber found some faulty valves underneath that faucet (which he showed me to prove that he was not making it up). Both were repaired swiftly and done well. He cleaned up everything before leaving. Very satisfied.

I had several pieces of work done over two days, including pipe leaks, valve/pipe replacements and toilet replacements. David was exceptional in his knowledge, professionalism, and quality of work. This was by far the best experience I have had with plumbing services (and I have had many). The Red Seal Draining & Plumbing office was also excellentresponsive and professional. Highly recommended.

This is my first time hiring a plumber, so my review could be a reflection of my own inexperience more than the quality of the company.

I selected Red Seal because it is BBB-accredited and has received good ratings at Google and HomeStars as well. I was looking for a company that is large enough to last many years, but small enough to have little overhead cost, and Red Seal seems to fit the bill.

First of all, the quality of the service I received is satisfactory. The technician, David, removed a garbage disposal unit, and unclogged a slow shower drain; cleaned up the working areas nicely and left nothing behind. He also explained what was involved in the work, and politely answered all my questions about the material used and the pricing, etc.

Second, the owner Alex and the office staff were also very courteous. Alex not only provided quotes over the phone, but also compared my options and made helpful suggestions based on his experience.

There are rooms for improvements, however, in the area of service request tracking and management. First. the technician was late, being delayed at a previous engagement, arriving at 4pm when the scheduled time was between 2-4., and I wasn't notified of the delay until 2:50, an hour after I had called them to confirm. Second, the company mixed up my service request: I requested garburator replacement, they took it as removal. So the technician came without a new garburator and could not do the work. (I didn't want to re-book the service for another day and decided to change my request to removal instead.) These issues could have been avoided if the company had kept better track of their clients service requests, communicated and confirmed (in writing) with the client as well as the technicians sent to do the work.

In summary, I'm satisfied with the work that was actually done, and would consider using their service in the future. Hopefully, my review would help them improve in the meantime.

Alex from Red Seal came out after we had discovered a leak in our water service which affected our main house and laneway. After doing some digging and finding the leak, he came back on a Saturday to repair it and then the following Monday to excavate and install a new water service (19 mm pex) and PRV. I appreciated the way he problem solved and provided options. Price was very reasonable.

We needed a leaking toilet replaced so I called my go-to plumber, Red Seal Plumbing. As always Alex did everything he could to accommodate us. They fit us in promptly, arrived on time, worked efficiently, cleaned up perfectly, all at a reasonable price and exactly as quoted.
I have used Alex and his company for many years, and I would recommend him to anyone - honest, compassionate, knowledgeable, and professional. Thanks again, Alex.

When I first phoned about a blocked toilet, whoever answered the phone was very friendly and she said someone could come out the same day.. talk about a quick turn around. Kevin came out and worked hard trying to find the blockage which turned out to be 12 feet down. He was very courteous, professional, friendly and tidied up like no one had been there. I would definitely recommend them for anyone in need of a plumber. I also liked the fact they sent me a text when he was on his way with his photo so I knew who to look out for!

Couldn’t be more delighted with lifesavers, Robin and Alex, who responded quickly to my S.O.S. and were sympathetic, efficient and all-knowing. These lifesavers completed the job expeditiously and were very decent chaps to boot. Five stars.

Very quick response to request for a nonworking toilet, technician came the next day was very friendly, explained everything and was very efficient. We are very happy with the service.

My daughter's toilet was clogged and had trouble finding a plumber but Redseal came the next morning and uncloged it for her, very professional and friendly, I would recommend Redseal to everyone.

I had two visits from Red Seal Plumbing - One for an initial inspection and another to find the cause of the leaks.

I felt very comfortable with this company. It didn't feel Red Seal Plumbing was just out to make a buck. They value the customer and I'm sure this leads to lots of repeat business and referrals.

Plumbing is costly, but their prices are not exorbitant. The costs were reasonable and I appreciated that they were fully transparent with itemized costs for each step, in advance and I could choose what steps I wanted to take. They were even flexible with me letting them know on the day of the work how much I wanted done.

Fernanda (at the office) was very nice and very accommodating with my schedule.

Kevin (the plumber) was on time, courteous, and patient with all of my (many) questions. He found the two sources of the leaks with only removing a small amount of drywall. I felt his helpfulness was above what you’d expect, and that’s what prompted me to leave an online review of the company (the first I’ve ever done – so that’s saying something!).