We broke our stand alone glass stove top and they came to replace the glass stove top... the installer did not want to move the stove back into place and told us that if we broke it he could come back... to me, the service should include sliding the stove back in its rightful place since it was pulled out-it sounds like they're happy if we break it again since they would make more money... these stoves are tricky and I would expect professionals to slide it back into its rightful place....They asked us to pay even though we asked for help and the installer ran out the door right after. We paid unfortunately, although to me, this job was not completed.
I would certainly not recommend this service for this type of appliance. I NEEDED HELP TO SLIDE IT IN to avoid this happening again-not just replacing the glass. Would this business want to ensure their customers don't have to call again? or the more they call the better?
To respond to the response: Whether a customer is in a reno or not, the help and service should be the same. Also, just so you know, the kitchen was completed and the stove was the last item to fit into place. We had pulled the stove out to help you guys and save time-THE STOVE NEEDED TO BE PULLED OUT EITHER WAY. The guy offered help and when it actually came time to help us, AND WORK WITH US and provide a recommendation, he took his payment and left. I would expect for your guy to find a solution with us, right? Not just leave us to figure it out. Your guy did not want to take ACCOUNTABILITY should the stove have broken again (and why even think this???)-not to mention his comment on calling him again for a repair. As I mentioned, the job was not completed- a perfect example would be to arrive at a customer's home, pull the fridge out to fix the water line, and leaving the fridge there, out of its spot. Would you leave a service that way?