I was customer transfer from Ontario Consumer. Got called from simly green, CR told me he wont do their included service without bill Owner present. I told them it is a rental property, they need to call Tenant to schedule appointment.
They refused with excuse of "Confidential" non sense, they even warn me they will void my warranty.
We are very sorry for this misunderstanding. We don't require an owner be present if it is a regular service call. However, if you are a tenant and would like to upgrade your unit, then we will require a landlord's presence and approval. If you would like to schedule a service call with regular check-up, please email us address associated with your contract, phone number of the tenant, so we can get in touch with them and schedule a service call as per their convenience. You can email us at firstname.lastname@example.org
We are sorry for this miscommunication and will look forward to your email to make things right and to make sure all your units are working fine.
On time and professional, clean the sensor and tank. The technician was polit and professional.
Thank you for posting such a kind review! We appreciate your business with Simply Green. We are happy you enjoyed our professional service and result. Simply Green Team.
Tech came in saw that there was a mineral build up, he cleaned the tubes and told us what we needed to purchase in the future.
Thank you for your kind words! We are glad that you were happy with your experience with us.
Professional, on time and very nice. They explained exactly what they were going to do.
Thank you for taking the time to provide us with a review about your experience. We are glad to hear that you were happy with the installation and look forward to serving you in the future. Simply Green Team.
In a matter of me reporting my issue of no heat, the team at Simply Green contacted me for a tech to come and fix the issue. They were able to accommodate my schedule as I have 3 kids. David was on time and very thorough in his work. He explained what the issue was and was able to fix my heat issue. Thank you!!!
Thank you for taking the time to provide us with a review about your experience. We are glad to hear that you were happy with the service and look forward to serving you in the future!
Hot water heater replacement Technicians worked efficiently and were tidy, considerate, polite. Problem-solved with minimal disruption.
Thanks so much for taking the time to share your experience! If you have any questions about the service we provided, please don't hesitate to get in touch - we, at Simply Green, want to make sure you have everything you need.
We experienced a leak from somewhere around the unit and had called for service for the leak. Service person was unable to detect source of the leak so checked all connections and pipes, flushed and descaled unit (maintenance). Hopefully this was a abnormal incident that will not repeat. I was advised to call back should leak re-occurred.
Simply Green Home Services was founded on the premise of helping Canadian Homeowners increase their home’s energy efficiency and subsequently reduce energy consumption without sacrificing their quality of life or living standards. My Simply Green offers a wide range of options to help you get you equipped with reliable, top-quality, high efficiency heating and cooling. We don’t want you to ever have to worry about not having a comfortable living environment or readily-available hot water. The satisfaction of everyone who joins the Simply Green family is our top priority, and we will strive to keep the high level of satisfaction for many years after you join. We are constantly growing our Technical and Support teams in order to make sure there will always be someone to provide the personal service you deserve.