Mark was extremely helpful and patient, helping us choose the best aesthetic and value-driven package. We ended up going with a floating stair case, glass wall, and wood hand-rail. It looks amazing!! The installation was seamless and the quality is top-notch. We had a delay with the glass, but it wasn't their fault and they gave great customer service as we sorted it out. Our contractor has already used City Stairs on another project, and we would use them again in a heartbeat.