City Stairs

Stair Builders
Toronto ON M3N 1W2
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67%

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Reviews by rating (past 12 months)

Reviews for City Stairs

Average customer rating:
7.4 10 (37 reviews)

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Kevin in Richmond Hill
Kevin in Richmond Hill
1 review Richmond Hill, ON
10/10

Keep it up city stairs !

A friend of ours got his stairs done by city stairs about a year ago, he recommended city stairs to my wife and I.
They gave us a timeline of 4-6 weeks, we went to Florida for a couple weeks and when we got back city stairs contacted us about booking an installation date. Our stairs and glass railings were completed with three and a half weeks, we were extremely happy with the quality and how fast it got done. We invited family and friends to take a look and became even more satisfied by the expressions they gave us.
Great job city stairs ! Keep it up !
I would like to write a special thank you to Reuven, he was very informative about city by-laws and regulations and very polite as well. Reuven we will be calling you in a few days regarding glass railings for our son’s house in Etobicoke.

Approximate cost of services:
$28,000.00
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Pavel in Toronto
Pavel in Toronto
1 review Toronto, ON
10/10

Above and Beyond

Before starting this project, we contacted about 12 different staircase companies, of all of them CityStairs had the best service and prices.

A representative met us the same day, took basic measurements and provided us with a quote on the spot. We knew exactly what we wanted and had strict requirements. CityStais was able to meet them all.

They rushed our job as it was crucial that we get this done quickly and had it built within just two weeks of initial contact.

The installation crew only took 2.5 hours to complete the job.

We are VERY happy with the stairs and the service and recommend it to all our friends who are undergoing renos.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Paul in Midland
Paul in Midland
1 review Vaughan, ON
10/10

Good quality stairs & railins

Very happy with the overall experience with City Stairs. Customer service is great. Stairs and railing quality is the best. They make sure you get what you paid for and I got more than what I paid for.

I highly recommend this company for your stairs and railing needs!

Approximate cost of services:
$20,000.00
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Company Response

Hi Paul! We thank you for your business. We're really happy with the way our stairs turned out. We'll be sure to add it to our website. We look forward to working with you again in the future. Enjoy your new stairs!

Brandon in Toronto
Brandon in Toronto
1 review Simcoe County, ON
10/10

Beyond my expectation

Great service and products! They may take a while to respond to you but when they do, they will give you the most precise update on the status of the job. Friendly and approachable staff. Professional installers make sure the stairs and railings are of good quality.

The end result is beyond my expectation.

I was very pleased with the service I received from City Stairs. I can't thank them enough for a job well done.

Approximate cost of services:
$40,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Brandon! Thank you so much for the wonderful review. We had a great time working with you and we appreciate the referral that you've just given us. Looking forward to your future business! Thank you!

Private User
Private User
Private User reviews Toronto, ON
1/10

Stair installation

Absolutely the worst...repeat WORST costumer service possible. Steps were to be manufactured and installed in October. Installer promised to come back and secure the stairs to the other wall ( only did one side but there was slight buoyancy) and also install caps on the sides of the steps as they were narrower then the space. I had to keep calling repeatedly to have them come back and attempt to set up an appointment time. They "promised" this day and that day and never came through.... In all over 40 phone calls to have this fixed ....40! and the end result NOTHINGGGGGGGGGGGGGGGG. By APRIL OF THIS YEAR --7 MONTHS LATER---- I ended up calling a carpenter to come and fix their crap.
Horrible company, avoid at all costs

Approximate cost of services:
$2,400.00
0 of 1 people found this review helpful.
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Company Response

We thank you for taking the time to write this review. Every review helps us grow and improve our business. I would've hoped that you left your name as we are not aware of any situation like this.

We would like for you to contact us directly so we can address the issues you had experienced.

Private User
Private User
Private User reviews Toronto, ON
6/10

Stairs

They were late with delivery as per contract due to internal management issues. This was solved and they were able to install our stairs a few weeks later. Good quality.

Review has 1 previous version
Approximate cost of services:
$12,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

We thank you for your business and we are to happy to have supplied you with our good quality products.

We appreciate your patience during our management turnover.

Daygar C.
Daygar C.
4 reviews Toronto, ON
7/10

Stairs and railings for renovation

The stairs and railings provided by City Stairs were installed and look very nice.

Any concerns I had were addressed and I am happy with the final products (basement stairs, exterior railings and interior railings).

Review has 1 previous version
Approximate cost of services:
$10,000.00
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Company Response

Thank you for the review. We look forward to working with you again!

Victoria from Richmond Hill
Victoria from Richmond Hill
2 reviews Richmond Hill, ON
10/10

Stairs

Very happy with our new stairs. Excellent service. Reasonable price. I had 6 different companies come out to quote and I am very happy I used these guys. The stairs look great.

Approximate cost of services:
$3,000.00
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Company Response

Thank you so much for the 10 stars, Victoria! We're glad that you're happy with your stairs and railings!

Amir Ali  in Toronto
Amir Ali in Toronto
1 review Toronto, ON
10/10

Stairs

I used city stairs for my Reno job. They did the job fast and efficiently. They were on top of everything from day one . My experience was very good . It's hard to find good trades so Iam happy I found my stairs company that I will always use for my projects . Thank you guys .

Approximate cost of services:
$10,000.00
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Company Response

Thank you Amir for your continued business over the years! We appreciate you being our loyal client.

Private User
Private User
Private User reviews Toronto, ON
3/10

Worst in timing and measurment

Worst in Delivery time - 2 months changed to 4 months.
Their mistakes in measurements and design after 2 months delay made me to accept the stair and changed my plan in landing area.

Because they subcontract to other installer, they are weak for customer support.
I don't recommend this company for your project.

Approximate cost of services:
$15,000.00
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Company Response

Hi there,

Unfortunately you're under private user so we are unsure who to direct this response to as we don't come across these issues here at City Stairs.

Please give us a call at any time in order to rectify any situation as we at City Stairs take great pride in our Customer service and have no knowledge of any delayed projects nor do we sub contract any of our work.

Thank you kindly,

Alexandra
City Stairs
(416) 630-4585

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Stairs

ABOUT City Stairs Is A National Leader in High-End Stairs And Glass Railings For Upscale Modern Homes And Commercial Spaces. In Operations For Over 20 Years With Two Manufacturing Facilities And An Experienced Team Of Designers, Fabricators And Installers That Deliver Excellence. EXPERTISE With our team of experts, you can ...
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