City Stairs

Stair Builders
Toronto ON M3N 1W2
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67%

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Reviews for City Stairs

Average customer rating:
7.4 10 (37 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

New Stairs

City stairs did the new stairs for our new home in Toronto. The service was incredible and we were very happy with our experience overall – they were extremely efficient and professional through the entire process.

Approximate cost of services:
$4,500.00
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Company Response

Thank you so much for the 10 star review! We really appreciate it and we're happy that our hard work gets recognized.

Private User
Private User
Private User reviews Toronto, ON
10/10

Stairs for renovation

City Stairs did two stairs in my home. Pricing was decent but more importantly their service was great. I called probably 5 stair companies and only a couple responded, and City Stairs has continually been very responsive. There were a few hiccups along the way, but in the end they stayed over time to do it properly.

Approximate cost of services:
$7,000.00
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Company Response

We appreciate the outstanding review!

Private User
Private User
Private User reviews Toronto, ON
10/10

Renovation Work

I highly recommend. I needed to replace a very old railing on my staircase. Herzel did a fabulous job. Was so meticulous in his workmanship and neat and tidy. Just a pleasure to deal with.

Approximate cost of services:
$5,500.00
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Company Response

Thank you so much for your recommendation!

Simon CHONG in Toronto
Simon CHONG in Toronto
1 review Toronto, ON
10/10

Cottage stairs

We used Herzel and his team for new stairs at out]r cottage. We had used them for our modern Toronto home too and had great experience.

They measured at our place two hours north and were back on time with a fantastic stairs

We will always use them as we like modern stairs and these guys quality and workmanship is the best

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much, Simon! Always a pleasure working with you. We look forward to working with you again in the future!

Private User
Private User
Private User reviews Toronto, ON
0/10

Stairs

I entered to a contract with them in July and after almost 4 months they did not make may stairs. they decided not to make my stairs They damaged me for over 10k for losing this period of time.
Please think twice before entering to contract and visit their work shop without making an appointment. the worst service after they received my deposit.

Approximate cost of services:
$15,000.00
1 of 2 people found this review helpful.
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Company Response

Hi,

Thank you for your review.

We sincerely apologize for any miscommunication. From our understanding your house was not ready for stairs and once discussed we gladly returned your deposit.

At City Stairs we take pride in customer service and
encourage all of our clients to call or visit our facilities at anytime.

Once again we apologize for the confusion.

Thank you.

Mike from Toronto
Mike from Toronto
1 review Toronto, ON
4/10

Interior stairs to basement

Installation was supposed to happen on a Friday and nobody showed up. Monday afternoon around 2:00 PM my wife (who had been waiting all day for the installers) was told they were on the way. They finally showed up at 6:00, so I arrived home from work to discover I couldn't even get into my house because the staircase was wedged in the doorway. The doorbell was destroyed in the process of bringing the stairs inside. After the installation was complete, we were very aggressively asked for money even though all transactions had already been arranged to go through our contractor. I'll give the benefit of the doubt that this was a misunderstanding, but the attitude we got certainly made it feel like a shakedown.

The product itself is great, and the only reason the review score isn't lower. Good end result, but terrible experience.

Approximate cost of services:
$4,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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stevie kim from Vaughan
stevie kim from Vaughan
5 reviews Vaughan, ON

First Review

8/10

stairs

In the morning of September 24/2014 we agreed to a contract for the installation of the stairs by October the 25, 2014. It was completed behind schedule. However, it was beyond their control as I have now confirmed with the parts manufacturer.
The stairs were satisfactory. The welding on the stringer was off by about 3/8" so wood treads had to be adjusted to make them look straight and reinstalled. The paint peel off but they fixed this properly by sanding and repainting. Herzel addressed every problem we had and I am satisfied with the result. He really wants to keep customers happy and we were one of the pickiest customers.

They have very skilled workers like Mark and Richard but they do have some organization challenges. However, due to their commitment to their customers, any problems that may arise they were able to address in a satisfactory manner.

Review has 1 previous version
Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Be honest about their timing
Any advice to offer fellow homeowners facing a similar project?
I would only book them if time is not important
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Stairs

ABOUT City Stairs Is A National Leader in High-End Stairs And Glass Railings For Upscale Modern Homes And Commercial Spaces. In Operations For Over 20 Years With Two Manufacturing Facilities And An Experienced Team Of Designers, Fabricators And Installers That Deliver Excellence. EXPERTISE With our team of experts, you can ...
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