PAINT MAGIC "Your Cabinet Painter"

Cabinetry & Millwork
Ottawa ON K1S5J1
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74%

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Reviews by rating (past 12 months)

Reviews for PAINT MAGIC "Your Cabinet Painter"

Average customer rating:
8.2 10 (9 reviews)

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Edina in Ottawa
Edina in Ottawa
1 review Ottawa, ON
10/10

Beautiful new kitchen!

We are thrilled with the service and quality of work provided by Paint Magic. David and Susan did a fabulous job of transforming our dated 1990s oak cabinets into beautiful, new looking white cabinets that completely changes the look of our kitchen! We love it! They provided excellent customer service and a truly professional job for a fraction of the price that new cabinets would have cost. Everything was completed in two weeks and David and Susan were a pleasure to work with. We highly recommend Paint Magic to anyone! Thank you so much!!

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Company Response

It was a pleasure to work with Edina and Jason to assist them in transforming their oak veneer cabinets to a more modern and contemporary finish. The Dune White colour they decided to achieve on the cabinets blended throughout their living space of warm, neutral colours. They chose to do the 'grain filling' stage of the refinishing and this added to the overall appeal of the finished cabinets.
The onsite work for the client was a bit daunting but with our step by step instruction we empowered them to take on the challenge.
The results are remarkable and working together with these clients proved to be a very positive and fun experience. Turned out great!
We wish you happy times in your new, beautiful kitchen. Thank you both for choosing Paint Magic. 10++++++++ Clients.

Rita Niles in Ottawa
Rita Niles in Ottawa
1 review Cantley, QC
10/10

Kitchen Cabinets + Island

Hello Susan and David,

Just a quick note to say thank you for the excellent work on the kitchen cabinets and Island! The transformation was amazing and beyond my expectations! Your professionalism and advice throughout the process was greatly appreciated. I would not hesitate to recommend you to my friends or family. Thanks again for your attention to detail and prompt service.

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Company Response

Thank you Rita for your feedback and for coming to us for your kitchen cabinet transformation. It is truly Remarkable how your cabinets and island turned out in the Swiss Coffee colour of your choice. You are the perfect client- easy to communicate with, great fun to work with! We learned a lot for you as well on shared ideas- how to make the Paint Magic process more comprehensive and easy to do! A real pleasure to meet you and we appreciate your references and patronage. ++10 Client!

Dan in Ottawa
Dan in Ottawa
1 review Ottawa, ON
10/10

Kitchen Cabinet Painting

We were not sure what to do with our cabinets. After investigating replacing them, the cost was over $10,000. We went to Paint Magic and they did a pretest on a cabinet door which turned out beautifully. We decided to go ahead with the whole kitchen. It was easy for us, we just removed the doors and brought them in and in a few weeks they were ready to install. The finish is factory quality and looks great.
Thanks for outstanding workmanship and friendly service.

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Company Response

Thank you for taking the time to send in your review Dan. We really appreciate this. Your cabinets were perfect candidates for our Paint Magic process. The solid maple cabinets were well worth saving and with your active part to make it happen the results are quite Remarkable! It was a pleasure to work with you, to help you achieve the colour you wanted and save the maple cabinets from the landfill.... feels very positive to have satisfied clients with a new kitchen in the colour they want! +10 Rating for this client!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Kitchen Cabinets Brought Back to Life

My condo cabinets needed a makeover so I found Paint Magic Cabinets to bring them back to life. I liked the DIY concept and when I met David and Susan they gave me the confidence to take on their process. It was easy to to do- I saved money doing the step by step process and my kitchen cabinets look great. Thanks and I recommend Paint Magic for an economical solution to update your kitchen cabinets!

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Company Response

It was great working with Jeremy. His cabinets were in need of updating and our Paint Magic system worked well for him. He was able to bring us the cabinet elements and paint his base cabinet trim himself. He followed our direction and used our premium Paint Magic paint...the results were remarkable. A real pleasure and nice to hear from a happy client!

Mike & Wendy in Ottawa
Mike & Wendy in Ottawa
1 review Ottawa, ON
10/10

Kitchen cabinets

Our cabinets looked very dated, original light oak cabinets from the early 1990's. They were still in good shape, so we really didn't want to throw them out. Painting seemed a great way to go, keeping the original look and pattern (which flowed with the house), not to mention saving a ton of money! There is some work on the home owner's part, but anyone who is handy can handle this project. Our cabinets looks brand new and updated, what a transformation.

In terms of Paint Magic, great company. Both Susan and David were very responsive and professional, a pleasure to deal with! We were treated politely and got lots of good advice. They always had time to answer your questions, no matter how often you contacted them.

Great product, great service, and nice people to deal with. A+ all the way!!

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Company Response

Thank you for taking the time to send in your review Mike. Much appreciated. Your cabinets were perfect candidates for our Paint Magic process. The outdated oak is well worth the renew and with your active part to make it happen the results are quite Amazing!
It was a pleasure to work with you, to help you save $ while retaining your oak doors.... feels very positive to have happy clients with a new kitchen! +10 Rating for this client!

Private User
Private User
Private User reviews Ottawa, ON
1/10

Kitchen Cabinets

While I love the concept of painted cabinets we have had nothing but issues with ours since they were finished. Similar to another reviewing they were not packaged probably or dried and we had to go back on three separate occasions to have them redone. Only the last time did they offer to deliver our finished doors back so it was constant running back and forth.

Now that we have had these cabinets a number of months almost every door has cracking in the seams and paint flaking everywhere. I literally have had to touch them up every two weeks since we got them. I emailed to ask them what they were willing to do and have had radio silence. I have also noticed that other than this forum all opportunities to review this company have been blocked. I assume for a reason. I am very disappointed and for the money we spent wish I would have went with a different company.

0 of 1 people found this review helpful.
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Company Response

The issues mentioned are very unusual for us and we have not had such problems with our finish before. We have redone these cabinets on 2 occasions and have even gone so far as to deliver the doors to the home to appease the client. Our paint finish is attained with enviro-friendly products and is resilient for "normal wear and tear". In this case the cabinet finish has been used to the extreme and the cause of client dissatisfaction.
After the home delivery - we felt we had exhausted further attempts to meet the client expectations.
On our initial meeting back in February 2015 the client mentioned that an Astro Kitchen was most desirable and after months of emails back and forth, requests for references from us (which we provided) they settled for the more economical route of the painted kitchen. Also to clarify - the cost for this project was $1850.00 + HST. The HST is remitted to CRA and therefore not a profit to small business.
We are always striving to make our service better and attempting to meet our many client's expectations. We do appear here in Homestars and welcome the client feedback. The flaw with Homestars is that the client is able to rate the company in a 'star' rating. However the company does not have the option of rating the client.
We wish you a Happy New Year.

Chris from Ottawa
Chris from Ottawa
1 review Kanata, ON
10/10

Kitchen Cabinet refinishing

After 19 years with the same bleached oak cabinets, we decided to look at the cost of replacing our cabinet doors. With a quote from Home Depot, the cost would have been 7500 including new latches and handles and new door. At a 1/3 of the cost, we decided to have our doors painted through Paint Magic. With just a visit to Susan and David's studio, we were sold on the idea of repainting. Removing the doors and dropping them off at the studio was all it took. We chose a colour that we are quite happy with, and are now living in a beautiful new kitchen. They provided us with the paint to do the sides of the cabinets that had the stain, which took some time to complete.. They promised us that it would take about two weeks, which it did. And we picked out our own handles from Lowes. We also received the cabinet doors back to back, but had no problem pulling them apart. So far we are 100% happy with the outcome. Remember, there is work in taking the cabinets off and putting them back on without the hinges, as well as painting the areas that aren't doors. Also, they were quick to give us an estimate and responded immediately to all our enquiries before we committed.

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Company Response

With all our clients we fully explain our process to transform their cabinet doors and drawers, whether they are old or new - to a factory finished end product. We strive to provide excellent communication throughout the project and we do promise to complete our kitchen cabinet painting projects in a timely manner. By empowering our clients to take part in the process, from removing their cabinet components with our step by step instructions to the painting out of their base cabinet trim work with our guidance, knowledge and tools and finally to pick up the finished wrapped, renewed doors and drawer fronts for the final installation. The best part is our clients have beautiful finished cabinetry in the color they desire and they save lots of money!
Chris and Marci were eager to take on our Paint Magic system and with our combined efforts their kitchen cabinets are renewed to a remarkably good and contemporary look.
It was great to work with them and we wish them happy times in their new kitchen!

Chantal B. from Ottawa
Chantal B. from Ottawa
2 reviews Gloucester, ON
3/10

Kitchen Cabinet Painting

We generally liked the overall appearance of the kitchen cabinets and level of service provided during the selection and DIY installation process. Unfortunately for us, most of the doors were packaged two by two with no paper between them and stuck together; the outer edges had to be repainted also where they stuck to the paper. This may not be a problem with newer doors but older doors may be slightly bowed in the middle causing them to stick together despite the small bumper pads placed at the top and bottom on the outer part of each cabinet door on the inside. Improvements to the drying and packaging process would help with the client satisfaction guarantee advertised by Paint Magic.

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Company Response

After receiving the client's email last evening regarding the issue of marks on the inside of cabinet doors we immediately responded and offered to redo/ repaint the areas of concern.
These cabinets passed our quality inspection before wrapping them as all our projects do. What happens in transit and storage of them afterwards is out of our control. Old doors that are bowed and high humidity conditions could cause this unique situation to occur. We offered to redo the problem doors for this client and she declined....

Genesta from Ottawa
Genesta from Ottawa
4 reviews Ottawa, ON

First Review

10/10

Cabinet Lacquering

My husband and I have been renovating a home with custom oak kitchen cabinets and built-in bookcases. Although the cabinets are made from select oak and probably cost the original owners a small fortune, they are not to our taste. Resurfacing and replacing the cabinets were out of our budget. When we began to discuss the possibility of getting our cabinets spray lacquered, everyone we spoke with said the same thing: “Paint Magic.” Paint Magic is open only by appointment, so we made arrangements to meet the owners – a delightful husband and wife team – Dave and Susan Hawken at their studio located around Main Street. They welcomed us with samples of their work and photos of past projects. Before leaving, we had selected a paint color and new hardware! The way it works is simple – 1) you are given instructions to prepare and paint existing cabinet carcasses (trim, gable, etc.) and remove existing cabinet doors; 2) by following the instructions, you remove the doors, paint the carcasses, and drop the doors off for lacquering; and 2) collect the cabinets when finished and install yourself. My husband and I are very happy with the results! We essentially have a new kitchen at a fraction of the cost. We are so happy that we intend to have the cabinets lacquered again in the future, rather than replaced. Throughout the process, Susan kept us up-to-date – she was quick to respond to emails and even initiated them (a rarity in our home improvement experience). When we found a small imperfection on one of the finished lacquered doors, Dave was excellent about repairing it and doing so quickly. I would not hesitate to recommend Paint Magic to friends, family and colleagues! In fact, I have already begun to.

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Company Response

Thank you Genesta. Your cabinets were of superior quality and therefore transformed very well with our Paint Magic process. A pleasure doing business with you. Enjoy your new kitchen!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about PAINT MAGIC "Your Cabinet Painter"

Welcome to the home of Paint Magic, an Ottawa based company that offers a unique, partial-DIY service to clients interested in renovating their cabinets and vanities. Our company strives to empower customers to save money on a remodeling project by doing part of the work so they can achieve a ...
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