Irena came to our house to give us a quote. It sounded great. She said they only use Norwick products. Told me she's is a single Mom, and works 9am - 3pm so she can be home for her kids. She promised she would be more picky than we ever could be. We booked a day and time. When they were 30 minutes overdue we called. Personal problems, would be over in 15 minutes. They arrived and the work was unacceptable. They left greasy streaks all over the hardwood floors, granite countertops, and marble shower. My husband had to have them go back over a number of things. When I got home, I found they had broken the rolling shade that covers our patio doors. I called Irena immediately, and she denied it. But strangely remembered seeing 'a white piece' near the window. I asked what she had done with it - no answer. Vacuumed it up? Oh, and then my husband told me she was driving a 2012 BMW. She clearly did not need the work!