Charged 2 hrs labor when 1.15 minutes service provided which included technician going out to get the part he needed. Time verified by tenant. We were away on vacation otherwise my husband would have fixed the issue. The problem was an easy fix and we estimated that it would be repaired within 1 hour service call. We were surprised to be charge for 2 hour service. So is it right that we be charged for the full second hour of labor when the service technician was only there for 15 min. In the second hour.
Would it have made a difference if the technician had the part he needed to do the repair?