Thomson Industries Ltd

Heating & Air Conditioning
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92%
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Reviews by rating (past 12 months)
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Reviews for Thomson Industries Ltd

Average customer rating:
9.3 10 (23 reviews)

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brianmccrum
1 review Delta, BC
10/10

It was provided in a professional manner. Individuals did their work in a tidy and effective way and answered questions that we had.

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Company Response

Thank you so much for your kind review! We look forward to working with you again in the future.

jarishen
1 review White Rock, BC
8/10

Tradespersons were on time, friendly and courteous. Willing to provide additional info on operating features of new unit. Would recommend to others.

1 of 1 people found this review helpful.
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Company Response

We are so glad that you are happy with your installation. Should there be anything else that we can do for you, feel free to give us a call!

rfield
1 review Abbotsford, BC
10/10

They came on time and finished early. Cleaned up and protected my carpet so well I almost forgot that they had been here.

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Company Response

We are so happy that you are satisfied with our work! Give us a call if there is anything else we can do for you in the future!

lloyd c.
1 review Coquitlam, BC
9/10

Showed up on time and did a great job on the install and making changes to the old set up.

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Company Response

Thank you for your great review! We greatly enjoyed working with you and if there is anything else you need, we would love to hear from you!

The C.
2 reviews Langley, BC
10/10

After 26 years with a furnace getting older and more inefficient we decided to replace it. We called Thompson Industries, received prompt, friendly and informative service. It was a pleasure to do business with them. Our new furnace is a gem and the house is definitely warmer!

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Company Response

Thank you, The C, for the kind words and feedback. We are glad to hear that you are happy with the new furnace and our services.

Best Regards,
Thomson Industries Ltd.

daroyldent53t@gmail.com
1 review Langley, BC
10/10

I sent a required words back yesterday OK you didn't get ??? The work was awesome you can't ask for any thing Better Then the Thomson Industries.CA an Two workers an they go on all the things abut the new Furnace so know how it works an More information so are well known for you as a customer service in formation The hole deal Great in every WAY an office people an Staff Awesome :Daroyl Dent :

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Company Response

Thank you - We appreciate the great feedback, D.T. We are glad to hear that you are pleased with the new furnace and our services.

Best Regards,
Thomson Industries Ltd.

lebudlong in Port Coquitlam
1 review Port Coquitlam, BC
10/10

Thompson Industries was recommended by a co-worker, and we're glad they did. From meeting with Bruce, to having the tech complete the installation, and speaking with Joan in the office, it was a very pleasant and professional experience. We couldn't be happier with our new furnace. We will definitely contact them for future projects, and highly recommend them to everyone.

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Company Response

Thank you so much for the wonderful review and kind words, Lebudlong. We are glad to hear that you were pleased with the furnace installation and service.

Best Regards,
Thomson Industries Ltd.

erhogan in Port Coquitlam
1 review Port Coquitlam, BC
10/10

Bruce was a persistent salesman, they installed the furnace and air conditioner promptly and neatly. The furnace is working great, not the season for the air conditioner, but when they tested it, it was very quiet.
This was the best price, we checked out two other companies.
My neighbours have now also bought a furnace from Thomson.

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Company Response

Thank you very much for the wonderful review, Erhogan. We are glad to hear that you were pleased with the price, installation and service.

Best Regards,
Thomson Industries Ltd.

Wayne McCarthy in New Westminster
1 review New Westminster, BC
10/10

Our nearly 30 year old furnace needed replacing and Thomson came in with the most reasonable quote, and adjusted their schedule to get us slotted in as early as possible. The rep, Rob, was easy to deal with and provided a very detailed description of the work needed to be done.

We went with the Daikin 2-Stage model and it is running wonderfully. I can't believe the difference in how quiet it is compared to the old one and the house heats up a great deal faster than before.

Mostly, I cannot say enough about how great our installer, Drew, was. He was prompt, courteous, and meticulous. The installation looks incredible, especially given the somewhat cramped space and old building constraints that he had to deal with. It looks far more tidy than before. Drew went beyond our expectations. After installing the chimney liner (on a very slippery roof), he set up the electrical connection for the unit as good as any electrician I've seen, including running a new line for the thermostat (this is coming from a guy who's father was a career residential electrician), custom fit all the sheet metal work so that everything fit perfectly and fixed a leak in the back of the heating riser off the furnace that must have been there for years. The piping he ran for exhaust and air intake is top notch, as is the drain pump hosing. To top it off, he did a great job of cleaning up. Drew is an excellent installer!

I would highly recommend Thomson for your HVAC needs!

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Company Response

Thank you so much for the wonderful review. We are glad to hear that your furnace replacement went well. Customer satisfaction is what we strive for.

Best Regards,
Thomson Industries Ltd.

Private User
1 review Surrey, BC
8/10

We purchased a Daikin furnace heater from Bruce about a year ago. He sure is a good salesman as he was able to convince us to get it from him instead of a competitor. Not only was he a good salesman, but he also gave us good customer service by referring us to their best repair manager, Jayme.
The furnace created a loud noise in our laundry room & family room when it was installed. Jayme did not quit sending his best installers until the noise had been resolved.
They also took care of our government rebate. So far, the heater is
working good. I had actually recommended them also to one of my co-worker who actually got them to service their furnace. Thank you all! Keep up your good work, honesty and integrity.

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Company Response

Thank you so much! Customer satisfaction is what we strive for.

Jayme

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Thomson Industries Ltd

Thomson Industries Ltd. believes your comfort is our business. Over the years, we have evolved from a small, two man operations, into one of the largest Lennox dealers in Western Canada-all the while maintaining our core beliefs for treating our customers with respect and going beyond the expected.

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Working with residential home owners, home builders and commercial businesses, our impeccable hands-on, client-oriented approach for accuracy on project estimates in all sectors have earned us a reputation for professional expertise and product knowledge that is second to none.

***
Whether it’s new heating, air conditioning, hot water tanks, gas fireplaces, furnaces, tank-less water heaters, outdoor fireplaces, furnace/duct cleaning, BBQ conversions, plumbing installations, duct cleaning, indoor air quality products, service, repair or our 24 hour emergency program, Thomson Industries Ltd. has a tried and tested approach that gets the job done right.

***
Consistently maintaining the highest standards in the industry, we continue to be innovative and progressive, striving to maintain the honest everyday values that have made our customers loyal and our company expand and grow.
***
Thomson Industries proudly services the following cities:
Burnaby, Coquitlam, Delta , Kelowna, Lake Country, North Vancouver, Okanagan, Oyama, Peachland, Port Coquitlam, Port Moody, Salmon Arm, Summerland, Surrey, Vancouver, Vernon, West Kelowna, West Vancouver.
***
Greater Vancouver Ph: (604) 552-2990 
Okanagan: Ph: (250) 878-0848 

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, hot water tank, hot water heater, air conditioning, boilers, thermostats, heat pumps, duct cleaning.
SERVICES
Furnace installation, furnace repair, hot water tank installation, hot water tank repair, air conditioning installation, air conditioning repair, heat pump installation, heat pump repair, service on all gas appliances, Furnace, boiler, tankless water heater, fireplace, HVAC, gas line, duct cleaning.
BRANDS
Daikin, Lennox, Rinnai , Rheem, Bradford White, John Wood, LG, Honeywell, Mitsubishi Electronics, Trane, Navien, Noritz, Carrier,
SPECIALITIES
Custom, High-Efficiency Heating Systems, Gas, Heating, Sheet Metal, Plumbing, Duct Cleaning.
WEBSITE
http://www.thomsonindustries.ca/
YEAR ESTABLISHED
20
LICENSES
Gas Contractors License
MEMBERSHIPS
BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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