Thomson Industries Ltd

Heating & Air Conditioning
2003-2061 Kingsway Avenue Port Coquitlam BC V3C
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94%

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Reviews for Thomson Industries Ltd

Average customer rating:
9.4 10 (148 reviews)

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Private User
Private User
Private User reviews Burnaby, BC
0/10

Air Conditioning Unit

Since we had this unit, it has been nothing but trouble. Not working properly and keeps shutting it self off. Their service rep. suggested to shut it off at night and turn it back on in the morning. Air condition unit should work 24/7. Sales rep. and General Manager both do not return phone messages. Will be seeking to have unit replaced or refunded.

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Company Response

I'm so sorry to hear that you are having problems with your air conditioner! Since you did not put your name or contact info on this note, I can't verify any of this info. Please call the office and have a service technician come take a look at your unit as the sales rep would not be able to fix and air conditioner and the general manager is away on vacation.

Private User
Private User
Private User reviews Maple Ridge, BC
8/10

water tank replacement

Simple quick diagnostic visit. Replacement took some time based on schedule and work load of vendor. Communication regarding how work was to be invoiced could have been better. Installation was done very well. Tank looks good. Overall satisfaction is good.

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Company Response

Thank you for your feedback, we will look into the invoice procedure!

Chantel in Vancouver
Chantel in Vancouver
1 review West Vancouver, BC
10/10

AC tune up

Great job, very efficient, very happy with the service technicians professionalism. Was very thorough in cleaning my mini split and answering my many questions on the unit and it’s performance.

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Company Response

Thanks so much Chantel!

Private User
Private User
Private User reviews Richmond, BC
10/10

Waterless Tank, furnace and climate control

All the Thomson Industries employees that came through to our home over the last three days and leading up to the installation of our waterless tank heater, furnace and climate control were very professional, respectful, yet friendly! There were a total of 8 people that came to our home, as well as other employees who we interacted with by phone and email. We are very grateful to have had such a great experience! We have recommended the amazing service to other homeowners in our complex and will continue to do so. Thank you very much!

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Company Response

Thank you for your kind review, it was a pleasure working with you!

jehall1 in Port Coquitlam
jehall1 in Port Coquitlam
0 reviews Port Coquitlam, BC
8/10

Furnace & A/C

The onsite installation technicians were very professional and did an excellent job. My only comment is that when they were finishing up, they left the black pipes & electrical exposed on the siding (outside the building) and, in my opinion, it looked unfinished and quite UGLY. When I talked to Bruce about it, he explained that it could be covered with "slim duct" (an optional extra). The slim duct has since been done & it looks great. I would suggest that you may want to consider pricing that into your quotes, or at least informing the customer of that option. I have to tell you that I was quite dismayed when I first saw those ugly pipes.

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Company Response

Thank you for your review, I will pass along your suggestion to our sales staff!

Private User
Private User
Private User reviews Anmore, BC
10/10

install mini split aircon

Supply and install air con in 2 bedrooms. Work was completed in one day. completely professional and clean and tidy.

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Company Response

I'm glad you are happy with everything! Thank you for your review:)

sssmall in Port Coquitlam
sssmall in Port Coquitlam
0 reviews Port Coquitlam, BC
10/10

Furnace and hot watertank

Excellent service. The installers were efficient, professional and clean. Will recommend this company to everyone.

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Company Response

Thank you for your review!

rick.lowe in Port Coquitlam
rick.lowe in Port Coquitlam
0 reviews Langley City, BC
10/10

A/C Install

The estimate was accurate, the installation crew was on time, courteous, and considerate.

Thank you.

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Company Response

Thank you Rick!

werner.antweiler in Port Coquitlam
werner.antweiler in Port Coquitlam
0 reviews Vancouver, BC
10/10

Tankless water heater installation

Excellent work, courteous and professional service. Thomson worked out a solution to retrofit our home with a tankless water heater, replacing a conventional tank system.

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Company Response

Thank you so much Werner, it was a pleasure working with you!

GP
GP
1 review Coquitlam, BC
10/10

Gas furnace

Got a competitive quote within a couple of days. No hidden fees, the final invoice matched the quote. They even took care of claiming the Fortis BC rebate for us. Installation team was professional and efficient.

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Company Response

I am glad everything went so smoothly! Enjoy your new furnace :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Thomson Industries Ltd

At Thomson industries we pride ourselves on making your comfort our business. From residential sales of heating and cooling equipment, to installation, maintenance, and service, we’ve been keeping lower mainland residents warm and cozy, or cool and comfortable for over 20 years! Recently, we have also expanded into the Okanagan.
We offer a wide variety of home heating and cooling systems including; Gas Furnaces, Boilers, Hot Water Tanks, and Tankless Hot Water Systems, Air Conditioners, Heat Pumps and Ductless Splits. From five hundred square feet to twenty five thousand, no job is too big or too small for Thomson Industries. Whether you need a completely new unit installed, a gas conversion or minor repair, our experienced team will work with you, and your budget to find the best HVAC solution for your home or business.

***
Working with residential home owners, home builders and commercial businesses, our impeccable hands-on, client-oriented approach for accuracy on project estimates in all sectors have earned us a reputation for professional expertise and product knowledge that is second to none.

***
Whether it’s new heating, air conditioning, hot water tanks, gas fireplaces, furnaces, tank-less water heaters, outdoor fireplaces, furnace/duct cleaning, BBQ conversions, plumbing installations, duct cleaning, indoor air quality products, service or repair, Thomson Industries Ltd. has a tried and tested approach that gets the job done right.

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Consistently maintaining the highest standards in the industry, we continue to be innovative and progressive, striving to maintain the honest everyday values that have made our customers loyal and our company expand and grow.
***
Thomson Industries proudly services the following cities:
Vancouver, West Vancouver, Richmond, Delta, Burnaby, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Mission, Surrey, Langley, Abbotsford, Chilliwack, Squamish, Kelowna, Lake Country, Oyama, Peachland, Salmon Arm, Summerland Vernon, West Kelowna.
***
Greater Vancouver Ph: (604) 552-2990 
Okanagan: Ph: (250) 878-0848 

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, hot water tank, hot water heater, air conditioning, boilers, thermostats, heat pumps, commerical rooftops.
SERVICES
Furnace installation, furnace repair, hot water tank installation, hot water tank repair, air conditioning installation, air conditioning repair, heat pump installation, heat pump repair, service on all gas appliances, Furnace, boiler, tankless water heater, fireplace, HVAC, gas line, commercial rooftop repair and installation.
BRANDS
Daikin, Rinnai , Rheem, Bradford White, John Wood, LG, Honeywell, Mitsubishi Electronics, Trane, Navien, Noritz, Carrier,
SPECIALITIES
Custom, High-Efficiency Heating Systems, Gas, Heating, Sheet Metal, Plumbing, Commercial Rooftops.
WEBSITE
http://www.thomsonindustries.ca/
YEAR ESTABLISHED
20
LICENSES
Gas Contractors License
MEMBERSHIPS
BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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