Thomson Industries Ltd

Heating & Air Conditioning
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94%
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Reviews by rating (past 12 months)
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Reviews for Thomson Industries Ltd

Average customer rating:
9.5 10 (37 reviews)

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Norma
1 review Abbotsford, BC
10/10

I had been without heat for a week but from my initial telephone contact at 11:15 AM the customer service I received was stunning. I received a call-back from a salesman within a half-hour. When he learned of my needs, he gave me a time that he would be arriving to take photos and measurements . . . he followed up with a phone-call estimating his time of when he was on his way, and actually arrived ahead of time. He told me installers would arrive at my home at 8:30 AM the next morning . I asked how long the installation should probably take, and he said about six hours. The following more, the installer arrived at precisely 8:28 AM and his helper shortly after in spite of having a long commute. (from Burnaby and Maple Ridge to Abbotsford). Both efficient and pleasant young men, they took precisely six hours to complete their work, and cleaned up afterward.

I couldn't be more pleased with this company––especially after having had a bad experience with a local company.

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Company Response

Thank you for your review, Norma. It was a pleasure working with you!

Rob E.
1 review North Vancouver, BC
10/10

In the midst of winter our old furnace decided to call it quits. The folks at Thomson Industries quickly helped specify the best furnace for our needs and have the new one installed all in a matter of two days. Not often do you get best service at the best price but with Thomson we sure did.

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Company Response

Thank you very much for your review, we are so glad that you are happy with our service! Give us a call if you need anything else!

lynn r.
1 review , BC
10/10

We moved into our new home in mid December. The home was built in 1992 and though the furnace worked it sounded like a freight train whenever it started up. The hot water tank couldn't heat enough water to fill the tub so we knew we needed some help. The two gentlemen who did the work were both knowledgeable and skilled at their trade. They were polite and hardworking. Honestly a pleasure to deal with. Additionally, Bruce who came out to give us the quote was also knowleable and personable. Overall a very positive experience. Our house is warm and my tub is full!

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Company Response

I'm so glad that you are pleased with our work, and that you for the terrific review!

bnoakes
1 review North Vancouver, BC
10/10

The installers arrived on time, introduced themselves, looked at the project and commenced their work. They were very professional and polite throughout the whole day. We are enjoying the new furnace. The control panel is easy to use and the furnace is efficient and quiet.

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Company Response

Thank you for your review! If you have any questions or concerns in the future, give us a call!

keith a.
1 review Port Coquitlam, BC
10/10

The whole team was great! We are very happy with their service, quality and price!

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Company Response

Thank you, I am so glad you are happy with our installation!

pdudley1972
1 review Port Coquitlam, BC
10/10

Furnace was emitting 500+ppm CO from exhaust. Fortis came and red tagged furnace and shut gas off. Phoned Jan. 8th in the evening and left a message with an answering service. Tuesday Jan. 9th morning I received a phone call for a service appointment. I decided instead to go with a new install. I was put in contact with Rob Collins, who immediately dealt with my situation. He booked Charles to come and do a measurement on Tuesday during the day. He was on time and professional. The full install was completed on Wednesday January 10th. They were there on time and were ultra-professional. Very happy with every aspect of customer service.

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Company Response

Thank you! We are so glad you are happy with our service. If you need anything else we can help with, call us anytime!

Linda C.
1 review Port Moody, BC
10/10

We were very happy with the company, reasonable price on our new Lennox furnace and how quickly they scheduled the install. We received exceptional customer service. Everyone from Rob(sales), Crystal(Office Staff), Dave (Operations), Sanjay,Drew,Jonathan and Jarred(installers). Everyone was professional, friendly and knowledgeable. We have an older home so installation was more complicated and installers spent extra time to ensure it was done in one day. I would definitely recommend Thomson Industries to my friends and family.

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Company Response

Thank you so much Linda! It was terrific getting the opportunity to work with you. Should you need anything else, feel free to call anytime!

joon
1 review Coquitlam, BC
10/10

got recommended by friend.
sales person was kind and detailed about the product introduction and recommendation.
installation was appointed and done very fast.
new furnace is working very well.
would gladly recommend to others.

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Company Response

Thank you for your kind review, it was a pleasure working with you!

dblevw
1 review Langley, BC
10/10

A professional crew of 3-4 young men who respected our home and laid down floor protection throughout the work area.

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Company Response

We are so glad that you were happy with our service! Please call us if you need anything else!

tong.kmlong
1 review Vancouver, BC
6/10

I Purchased Daikin Furnace one month ago (from Nov 20-2017 to Dec 20-2017) I've had serviced out three times. These were problems with thermostat shows away excessive retries (error code EO) and too much water inside DC fan motor. The furnace still stopped working Dec 24-2017????????

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Company Response

I am so sorry to hear about these issues! I have just looked into your file and see that we have been trying to call you this morning to get the installer back to your home. Please call the office at 604-552-2990 so we can repair these issues as soon as possible. We have tentatively scheduled the installer to return tomorrow but we need to make sure that time works for you. Thank you for your feedback!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Thomson Industries Ltd

Thomson Industries Ltd. believes your comfort is our business. Over the years, we have evolved from a small, two man operations, into one of the largest Lennox dealers in Western Canada-all the while maintaining our core beliefs for treating our customers with respect and going beyond the expected.

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Working with residential home owners, home builders and commercial businesses, our impeccable hands-on, client-oriented approach for accuracy on project estimates in all sectors have earned us a reputation for professional expertise and product knowledge that is second to none.

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Whether it’s new heating, air conditioning, hot water tanks, gas fireplaces, furnaces, tank-less water heaters, outdoor fireplaces, furnace/duct cleaning, BBQ conversions, plumbing installations, duct cleaning, indoor air quality products, service, repair or our 24 hour emergency program, Thomson Industries Ltd. has a tried and tested approach that gets the job done right.

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Consistently maintaining the highest standards in the industry, we continue to be innovative and progressive, striving to maintain the honest everyday values that have made our customers loyal and our company expand and grow.
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Thomson Industries proudly services the following cities:
Burnaby, Coquitlam, Delta , Kelowna, Lake Country, North Vancouver, Okanagan, Oyama, Peachland, Port Coquitlam, Port Moody, Salmon Arm, Summerland, Surrey, Vancouver, Vernon, West Kelowna, West Vancouver.
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Greater Vancouver Ph: (604) 552-2990 
Okanagan: Ph: (250) 878-0848 

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, hot water tank, hot water heater, air conditioning, boilers, thermostats, heat pumps, duct cleaning.
SERVICES
Furnace installation, furnace repair, hot water tank installation, hot water tank repair, air conditioning installation, air conditioning repair, heat pump installation, heat pump repair, service on all gas appliances, Furnace, boiler, tankless water heater, fireplace, HVAC, gas line, duct cleaning.
BRANDS
Daikin, Lennox, Rinnai , Rheem, Bradford White, John Wood, LG, Honeywell, Mitsubishi Electronics, Trane, Navien, Noritz, Carrier,
SPECIALITIES
Custom, High-Efficiency Heating Systems, Gas, Heating, Sheet Metal, Plumbing, Duct Cleaning.
WEBSITE
http://www.thomsonindustries.ca/
YEAR ESTABLISHED
20
LICENSES
Gas Contractors License
MEMBERSHIPS
BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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