Thomson Industries Ltd

Heating & Air Conditioning
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91%
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Reviews by rating (past 12 months)
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Reviews for Thomson Industries Ltd

Average customer rating:
9.2 10 (10 reviews)

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SL
1 review North Vancouver, BC
10/10

We wanted to install an air conditioning unit but the space was very small. Thomson Industries figured out a creative way to make it work.

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jadvocaat
1 review Langley Township, BC
6/10

I was very disappointed that the air conditioner could not be installed in the location the sales rep had planned. I had gone to great lengths to clear the area of the original site, make it accessible and safe for the installers, level the ground and put down aggregate for a proper install. I even had to gut the inside of my shed and remove one of the exterior walls the allow access to route the gas lines. This was hours of work for me. When the installer came, he called within minutes to say there at no way to install in that location. I was forced to make a quick decision over the phone as to the location of the unit. The installer was curtious and professional through that process, although the unit ended up right where I never wanted it to be (under the deck within reach of my young children and within earshot of our hang out areas). The other location was out of reach, out of sight and wouldn't be heard. I have since had to spend another $600 in materials to build an enclosure around the unit and sound proof it. More hours spent, still not finished. When I came home the day of the install a very simple solution to the problem hit me. They could have place the unit where I wanted and run the gas lines around the outside of the house with little trouble. The installer should have seen this as an option. I also had to shim the unit level and so it wouldn't rock and rattle as it was. The installers used folded up pieces of sheet metal instead of wood shims to try to level the unit. I didn't work. They should carry an assortment of wood shims for this purpose. I cannot complain about the performance of the product however. It works very well. I am not willing to pay to have the unit relocated, but would consider it if it were offered.

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Company Response

I am very sorry to hear that you were not fully satisfied with the installation. Every installation is slightly different with it's own unique challenges. Our notes tell us a few reasons why your chosen location was less that ideal, however, we would like to speak to you regarding your complaint. Please call us at 604-552-2990 so we can discuss it.

Thank you

SZM
1 review Surrey, BC
8/10

Job was well done. It was all done in one day and we are enjoying the cool air.

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Company Response

Hi SZM,

Many thanks for the great review of your experience with Thomson Industries. We look forward to providing you with the same quality service in the future, whatever your needs may be. Best wishes.

natasha
1 review Abbotsford, BC
8/10

Friendly staff from sales to installation. Only issue was where they cut the hole to access outside was in the roof in the shower. They put a cover over it but not sure if the seal will be good enough to keep moisture out!

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Company Response

Hi natasha,

Many thanks for the review and feedback of your experience with Thomson Industries. They are very helpful. Best wishes.

tweddler in Port Coquitlam
1 review Port Coquitlam, BC
10/10

From the very first contact, through to the quote and installation, I found everyone professional. The Salesperson was very thorough in understanding the configurations, challenges and parts requirements. The installers were highly trained and good at their job. Drop sheets were used, they cleaned up after themselves, and most importantly, both appliances are working fantastic.
I would recommend this company.

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Company Response

Hi tweddler,

Many thanks for the great review of your experience with Thomson Industries. We look forward to providing you with the same quality service in the future, whatever your needs may be. Best wishes.

soniaken
1 review North Vancouver, BC
10/10

Installation of dual split AC units in bedroom and living room. Involved electrical work etc. The entire team (electrical and AC installers) were very professional, focussed, efficient and did a great job. They explained what was involved before getting started, and were there much longer than anticipated I believe. It was a long day for them but they kept going until everything was installed, working and tested. Also did a run through on instructions. Also had to deal with annoyed neighbour issues, and took all of that in stride.

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Company Response

Hi Soniaken,

Many thanks for the great review of your experience with Thomson Industries. We look forward to providing you with the same quality service in the future, whatever your needs may be. Best wishes.

AC installation in Greater Vancouver
1 review Burnaby, BC
10/10

We had Dave and his partner came and installed our AC. They are very professional work, nice and clean straight lines and well supported. Excellent craftsmanship.

Every job is a self-portrait of the person who did it. Autograph your work with excellence .

M & J
Burnaby, BC

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Company Response

Hi M& J,

Many thanks for the great review of your experience with Thomson Industries. We look forward to providing you with the same quality service in the future, whatever your needs may be. Best wishes.

Private User
1 review Simcoe County, ON
10/10

Had AC installed. Rob the salesman straight up honest guy who wont BS you. Also had lowest price of 4 quotes.

Had Dave come and install. Very professional work,nice and clean straight lines and well supported. Excellent craftsmanship.

Had a small problem called Thompson at 7 pm, past closing hours, they had a tech,Correy, over at lunch the next day. Excellent troubleshooting had it fixed in under an hour and proved what was wrong. This means he didnt guess which is the mark of a pro.

Staff at office extremely polite and proffessional.

Honestly you'd be crazy to go anywhere else.

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Company Response

Hi there,

Many thanks for the great review of your experience with Thomson Industries. We look forward to providing you with the same quality service in the future, whatever your needs may be. Best wishes.

Mark from Coquitlam
6 reviews Coquitlam, BC
10/10

Charles was very helpful in explaining and making logical and cost conscious recommendations to me from the initial contact at the Coquitlam home show, to his onsite quotation and his on site visit mid-point while the work was in progress. He seemed to understand exactly what I was after. Roy was very efficient and as well very customer service focused by also answering my questions in detail. Overall a positive experience.

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Company Response

Thank you for your business Mark.

Adrian from Surrey
2 reviews Surrey, BC

First Review

10/10

Thomson Industries was a pleasure to deal with. Warren was great when he came by for the quote. He was very friendly and very knowledgeable. He took the time to answer all my questions and it made me feel very comfortable with the quality of this company. He had also brought good news with him informing me of all the rebates that I qualified for and that the office would take care of the paper work! The installation crew did a great job getting both the furnace and hot water tank installed in about 5 hours. They walked me through how to operate the new furnace and thermostat. In all, I am extremely satisfied with the work they did and the money I saved and will continue to save with the new high efficiency furnace and hot water tank!

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Company Response

Hi Adrian,
Many thanks for the fantastic review of your experience with Thomson Industries. We look forward to providing you with the same quality service in the future, whatever your needs may be. Best wishes.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Thomson Industries Ltd

Thomson Industries Ltd. believes your comfort is our business. Over the years, we have evolved from a small, two man operations, into one of the largest Lennox dealers in Western Canada-all the while maintaining our core beliefs for treating our customers with respect and going beyond the expected.

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Working with residential home owners, home builders and commercial businesses, our impeccable hands-on, client-oriented approach for accuracy on project estimates in all sectors has earned us a reputation for professional expertise and product knowledge that is second to none.

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Whether it’s new heating, air conditioning, hot water tanks, gas fireplaces, furnaces, tank-less water heaters, outdoor fireplaces, furnace/duct cleaning, BBQ conversions, plumbing installations, indoor air quality products, service, repair or our 24 hour emergency program, Thomson Industries Ltd. has a tried and tested approach that gets the job done right.

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Consistently maintaining the highest standards in the industry, we continue to be innovative and progressive, striving to maintain the honest everyday values that have made our customers loyal and our company expand and grow.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, hot water tank, hot water heater, air conditioning, boilers, thermostats, heat pumps
SERVICES
Furnace installation, furnace repair, hot water tank installation, hot water tank repair, air conditioning installation, air conditioning repair, heat pump installation, heat pump repair, service on all gas appliances, Furnace, boiler, tankless water heater, fireplace, HVAC, gas line
SPECIALITIES
Custom, High-Efficiency Heating Systems, Gas, Heating, Sheet Metal, Plumbing.
WEBSITE
http://www.thomsonindustries.ca/
YEAR ESTABLISHED
20
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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