Thomson Industries Ltd

I had Thompson Industries install a heat pump for me in June 2021, and I was clear from the outset that I needed to get the CleanBC and Canada Greener Homes rebates. They installed the Daikin Fit DZ17VSA241 and led me to believe it would be no problem getting the rebates. I paid $700 to have pre- and post-retrofit inspections done (as required for Greener Homes), only to be told by the inspector that my heat pump is not on the list of approved heat pumps. More than 1.5 years after the install and it's still not on the list. So, I am out $4000 on the rebate, and $700 on the inspections. I tried to get ahold of Thompson Industries about this issue dozens of times. I was told the GM would get back to me after his vacation, but I have heard nothing, and now my emails are just ignored. I did get ahold of the original sales person, and his response: sorry, keep waiting. When I asked if other customers are in the same boat, I get no reply. No attempt to rectify the mistake or make the customer whole. You decide if this is the kind of business you would feel comfortable signing $16k over to.