I ordered two custom window well covers because the sizes were not available in stores. The contact at the company answered all of my questions, delivery prices were reasonable, and the covers arrived within the stated timeframe. I’m not crazy about the way the covers look – they have a white frame with a few white stripes running through the clear part of the well. But, it came exactly as pictured on their web site so it was what I expected. I did get a quote from another company with much nicer looking covers but they were outrageously expensive! So, I would recommend this company for functional, sturdy window well covers which allow light to come through, lift up easily on a hinge and are easy to install.