We purchased a stove at Sears Outlet (with no extra warranty) and had problems with the light flashing on and off in the oven. It did take 2 visits by Sears Appliance Repair personnel to figure out the problem (the stove had been dropped prior to our purchase). Sears was extremely honourable and credited us with the money we had paid on the stove and worked out the best deal for us to trade the damaged stove for a new one. We did choose a more expensive model, and paid the difference. Repair was free each time, and the delivery and removal of the old stove was taken care of very professionally. It is not the first time we have purchased appliances at Sears, and it won't be the last.