Appliance Repairman

Courteous repair person, but this company's fees are completely outrageous. Made the same mistake as others on this site. $200 for half an hour of labour, requiring no parts, plus $80 for the house call. The $316 "repair" cost almost as much as the machine. Appliance Repair Guys depend on you not wanting to waste more of your time to schedule another service firm.

Do not use this company. They refused to give me even a ballpark quote then, when they showed up, said it would cost $280 (saying it was a flat rate, even though they'd previously said they couldn't give a quote) to even tell me what part my dishwasher required (an additional $50 - $150 - they said they couldn't say how much). Then, re microwave: they wouldn't tell me how much part would cost and demanded service fee before I had basic information necessary for me to decide whether to get the work done.
Complete lack of transparency. Paid the $90 to cut my losses and stop harrassment.

$280 labour for a 40 minute service is obscene. They will not respond to calls after the fact, but the technician was well aware of the simplicity of the repair and based on the desperation of a new mother with an oven that won't heat he gouged as deeply as he could. Their company would not after the fact respond to any questioning of the fees suggesting that it has nothing to do with time, but instead with the "expertise and training" of their technicians. I suggest as soon as they can come back to me prepared to perform brain surgery that their fees will start to sound about right. FOR SHAME!!!!
Additional note: please see this link to see their F grade with the Better Business Bureau - http://www.bbb.org/kitchener/business-reviews/appliances-major-service-and-repair/appliance-repair-guys-in-concord-on-1303574

Not what I was told on the phone. They arrived, requested more money than we had been quoted on the phone. The tech was nice enough, not his fault, so we just paid the $80.00 and sent him on his way.

DO NOT CALL THESE PEOPLE!!!! I have read the previous reviews on homestars and believe them to be truthful and accurate. Last week a very nice guy named Joe came for the first visit (not being sarcastic btw) and even arrived a bit early, which was nice. He informed me the office didn't tell him it was a wall oven (which I had clearly informed them it was) and if I didn't help him lift it out and put it back he'd have to leave and come back with a second guy some other day. I wanted my oven fixed so I helped him, bad back and all. Just like reviews previously, following the diagnostic check the $80 charge for the service call disappeared and a $280 labor charge appeared + whatever part(s) was required. Now for the red flags.
#1 They wouldn't place the order for the required part unless full payment was made by cash or debit . What legitimate company springs that on you once they’re in your home? Their website says all major credit cards accepted. I strongly insisted if your debit machine is working then so is your credit card machine-it's the same machine! He allowed me to "try" my visa, acting skeptical but it went through right away, despite the "issues" they'd been having with the network.
#2 Nobody called to explain why they didn’t show up last Fri/Sat as the first tech had promised they would. I had to track them down today to find out what’s up.
#3 Denise informed me this afternoon they wouldn't be able to come for six more days. Not acceptable but c'est la vie. I mentioned having to assist the first technician with the lifting and to ensure they send a second guy the next time. She informed me a guy to help lift the wall oven would be an additional charge of $80 + HST and that next Monday wouldn't be possible. It would be a date further in the future. I could write more but I’ll stop.
Please don't be sucked in by the fact they come up #2 when you google oven repair on google.ca or the fact that someone made them a decent website. READ THESE REVIEWS THEN TURN AND RUN!!!

BEWARE!! The guy showed up and had no idea what he was doing. Kept leaving the house every 15 mins or so to speak to someone on his cell phone. Left without finishing but not before scratching the door of the unit and driving a screw up through a new countertop. I got an entire $50 for my "inconvenience" but not before having to sign a waiver. You cannot speak to the owner and the staff that you can speak to are useless. Apparently their reputation with the BBB is terrible as well. Wish I had checked here first. Someone needs to put these guys out of business

My gas dryer was working but had no heat. Repair guy used internet to look up required repairs. He replaced two parts, neither of which fixed the problem. Suggested he order more parts and if that didn't work the problem had to be the main circuit board. It's funny but that's pretty much the exact same routine they used previously when they fixed my gas range. The problem is this time I paid $280 and not only did they not fix my dryer but they broke it. The dryer now does not work at all. I don't believe these guys are qualified repairmen and I believe they always blame the main circuit panel to maximize the charge. Had I proceeded with repairs to ny dryer it was going to cost about $800 and I still had no guarantee or confidence it would be fixed properly.

The initial service repair was $280 + tax CASH OR DEBIT ONLY. At first my fridge had no cool air, after the repair guy 'fixed' it, it froze everything! We are talking less than 24 hours from the time he left. When I finally got hold of the Head tech he told me it was a new problem and I'd have to pay again to have someone look at it and pay$320 for the mainframe to be replaced. BE WARNED - DO NOT USE THEM.

My Maytag dryer suddenly stopped heating up. Prior to this it worked great and we used the 'Sensor Heat' option to dry our clothes without over- or under-drying each load. Called the Maytag people but they had a system glitch and they couldn't get someone in soon, so I tried the Appliance repair guys. They were able to get someone in same day. The guy said it was an electrical problem, but that he had no idea why it suddenly stopped working. It took him 15 minutes to fix and the whole job cost over $300. He also assured us that if there was a problem he could come back to take another look within the next few days.
After trying our dryer a couple times, we noticed that the sensor wasn't working anymore. E.g. Even if the load was completely dry the sensor said the dryer required another 45 minutes of drying time. This had never been an issue. When we asked the Appliance Repair Guys to come back to deal with the problem, they said it wasn't part of the original issue and so we had to pay for another assessment. (Even though it was their repair guy who tinkered with the electrical system, so from what we can tell, he was the one who caused the problem.) They even suggested that we run a diagnostic on our dryer, which they said would cost somewhere around $700!!
Bottom line - this company is overpriced and does not stand by their own guarantee.
Note: they also don't clean out vents, even if that's the problem. Next time I will definitely just go with the Maytag people, or buy a brand new dryer - it's cheaper and more reliable.

Had a leaky freezer & the repairman could point point the problem as before starting - he even helped clean up some of the dust behind the fridge. The freezer works fine since then! The appointment was made over the phone and the person was courteous and punctual.