Sunguard Awnings is not just an awning company - they also carry patio furniture, gazebos, and sun shelters. We discovered them when searching for dealers that sell Cabana Coast cast aluminum furniture.
We visited a number of specialty patio stores during the process of choosing our furniture. Given the cost of cast aluminum sets (which we decided on for long-lasting quality), we wanted to make sure the model we chose would be comfortable for many years to come, and accommodate our tall family. We were disappointed to find most of these stores had only a few Cabana Coast pieces to try, although pricing for the entire line was easily obtained. We arrived at Sunguard expecting more of the same, and were quite pleasantly surprised to find they had every model on display we had wanted to try out, and more. This allowed us to make an informed choice.
The best part turned out not to be their selection, however, but their excellent customer service. Robert, one of the owners, made us feel welcome from the moment we arrived. Most importantly - he listened. I cannot stress that enough. He listened to what we wanted, provided information, then let us make our own choices. At no point did we feel pressured or "sold". Any questions we had were answered cheerfully, and no question was too many. Robert made us feel we mattered. The icing on the cake was Sunguard's pricing, which was very competitive.
We purchased the furniture in May, before construction had begun on our new deck. Robert was wonderful in delaying delivery to suit our schedule. During that time, via email, we discussed many different shade options for our extremely sunny, elevated deck location (full sun until mid-afternoon). Ultimately, we chose a 10' x 13' gazebo with curtains and netting, and optional Sunbrella fabric top. This one product solved three of our problems: it offered a shade solution, provided privacy flexibility, and a bug-free environment when required. Robert responded to all communications promptly, in detail and with good humour.
When delivery was set, I changed my mind at the last minute to request assembly of all furniture and the gazebo (as a surprise for my husband who planned to build it himself). We moved the date up one full week (when the deck was completed ahead of schedule) and Robert was once again very accommodating. He arrived promptly and did an excellent job putting it all together, asked how I wanted the furniture placed, and arranged everything for me. (My husband was thrilled when he arrived home!) It was the perfect conclusion to an already enjoyable experience.
I would highly recommend Sunguard Awnings to anyone without reservation. I have already passed their name along to our deck builder, whose own customers are always looking for shade solutions. Thank-you, Robert, for everything you did for us.
Customer Service: Excellent
Pricing: Highly Competitive