Distinct Heating & Cooling

From the intial quote and discussion with Nate right through the installation of 2 new furnances and humidifier by Kristian and team - Distinct delivered fantastic service. The craftmanship was excellent - so much so the city inspector commented on it. We look forward to the annual service and have already taken advantage of the many tips offered along the way to increase performance and be better prepared for changing weather conditions. Truly appreciate the text and email reminders when the team is coming - that includes a picture so we know who to expect.

For the last 6 years we have had our maintenance done through Distinct. They are always professional and trustworthy. Last week we had Jordan do the service and he was friendly and had great tips to save us money. He even called 30 mins ahead and said he could come early if I preferred...that never happens!!
Highly recommended!

I recently found out through a inspection that I needed to replace one of my two furnaces. Due to the age of both furnaces it made sense to replace both at the same time. Right from the initial consultation and quote for the work, Nate exhibited his commitment to quality and the pride that he takes in quality and workmanship. Honestly the knowledge and attention to detail during the initial meeting was what made me decide to use Distinct giving me confidence that one of the biggest purchases I will make for my home was going to be done right and with care. The installation only confirmed what I expected would be the case. The technicians were extremely friendly and professional. They took care and pride in doing the job to their high standards and the workmanship was phenomenal. They took the time to answer any and all questions that I had and proactively explained pertinent items to me. it was a pleasure to have them working in my home. In conclusion, based on my experience through the entire process, I guarantee that if you choose Distinct that you will be 100% satisfied with the work and service they provide.

Distinct installed two YORK hi-efficiency furnaces in 2014. These units have performed flawlessly for 6 years. The Honeywell programmable thermostats are the best! Recently I noticed the main floor unit was not working. I called Distinct and they offered to send a repair guy right away. Since it was not critical we arranged for the next day. Jordan Dolter was the tech who showed up. What a guy! He is very personable and knowledgeable and explained everything he was doing as he did it. I would highly recommend Jordan to anyone.

APPROXIMATE COST IS NOT ACCURATE - I didn’t want to put it in, but I can say that the cost is comparable to other providers, but if you read below you’ll see that they are worth top dollar.

This is a first-class operation from start to finish. A lot of nice customer service details. After requesting a quote via the website, Dannii contacted us to set up a date/time. She was fantastic to deal with. We had a very good experience with the quoting process, as Nate took the time to carefully consider the best way to install everything for fit and finish taking into account some of our concerns, and others that we hadn’t even thought of. Great communication about install timings and information on the technicians prior to their arrival. Christian and Aidan did our furnace install and prepped it for AC in the spring. These technicians were respectful, tidy, hard-working and very informative, taking extra time to explain how to work our new thermostat panel, and everything else we needed to know. No question...this is the company to go with!

Distinct Heating and Cooling installed our furnaces 3 years ago. They were knowledgeable, courteous and the installation was immaculate.

Ed D. has been servicing our furnaces on a yearly basis since then. He is the best! He was able to identify an issue we hadn’t noticed yet. He replaced the part and just came for an other yearly service and checked it again. He is knowledgeable, contentious and friendly. Highly recommend!!

Today we had our annual furnace and AC inspection and service. The technician, Ed DeGracia is very professional and always does a thorough job. We highly recommend Distinct Heating and Cooling for any HVAC work and we have always been very pleased with the job that Ed does on our HVAC system.

I can’t say enough good things about Distinct. We first used them several years ago when one of the furnaces in the house we just moved into started to leak (they were only a couple years old). Luckily the previous owner had a warranty/service plan and Distinct went above and beyond to help us get it transferred over to our name. Ever since then we’ve used them for our annual maintenance. They are always professional, on time, and provide exceptional service. We’ve had the same technician, Ed, doing our service for a while now which is an added bonus since he knows the maintenance history and provides recommendations that I trust. All round a top notch company!

We recently moved into a home that was built in 1987 and was in need of a new furnace...which caused me to start researching someone to do this massive job. I came accross a recomendation for Nate (Distinct Heating and Cooling) through a neighbourhood information site. We had Nate come in to give me an estimate (first of all that is the sign of a good company to work with...it was the owner how came to do the estimate and not just a "sales guy".) Nate took the time to answer all questions and gave honest answers. We knew we were dealing with more of a challenge replacing two furnaces from a house and with new permits had to get a little more creative. We felt good from the beginning that we were getting someone in our home who was going to do the job right and not cut corners. Sure enough...we have just had his crew in for the last few days and we are so impressed by the finished job. Two new furnaces, a hot water tank and new venting. The area was cleaned up and Christian was meticulous. You can tell that everyone working for Nate takes pride in their work. We cannot say enough good things about our experience with this company and will be using them again if the need arises.

I just wanted to let you know how wonderful it was to deal with Distinct. I had called in an emergency 2 days ago after hours and the gentleman that answered my emergency was very professional, explained everything to me, let me know when to expect a call the next day; a pleasure to deal with. That passed on to the next day when I received a call exactly when I was told in the morning and they scheduled me in that same day! The service techs showed up literally to the minute of when they said they would and they were VERY professional, informed me of everything they were doing and let me know pricing. I do too work in the service industry and your service is top notch and definitely something i will be measuring others as well as even my own service skills to. Thanks very much, it was an absolute pleasure in dealing with you guys, you have a great company.
No point in calling anyone else for Heating and Cooling service, Distinct is the go to company!