Distinct Heating & Cooling

Heating & Air Conditioning
Calgary AB T2X 3W3
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Heating & Air Conditioning
Distinct Heating & Cooling
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Reviews for Distinct Heating & Cooling

Average customer rating:
10 10 (296 reviews)

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Jayme
Jayme
3 reviews Calgary, AB
10/10

Furnace Repair

Another cold chilly day in Calgary. The furnace at my rental went down. I needed to get my tenants situation corrected ASAP.

With the help of Erin and Jordan at Distinct it was back up and running in no time. Excellent customer service! Will absolutely use their services again!

Thanks Distinct!

Approximate cost of services:
$1,234.00
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Company Response

Thank you for taking the time to leave us a 10 star review Jayme! It was an absolute pleasure speaking with you on the phone and helping arrange the appointment to have Jordan come by and fix your tenants furnace ASAP! We are so happy to hear you were satisfied with the job Jordan did and with our customer service. We look forward to working with you again in the future and thank you for supporting our small business. We greatly appreciate it!

Eric in Calgary
Eric in Calgary
1 review Calgary, AB
10/10

Always fantastic work that is installed correctly the first time!

I've been using Distinct Heating and Cooling for over 10 years now. They always do fantastic work that is installed correctly the first time and they stand behind their quote.

When the original furnace died in my new (older) house Jordan and Aidan arrived quickly, and had the new furnace installed before the weather got really cold. As always it was done with great workmanship and full walk-through of all the new features and how to best use them.

I did quotes from 2 other companies but with Distinct you also get a bit of an education how the job should be done. When some of the other companies did not include some of these steps until I asked them I knew I did not want to deal with them.
If youre looking to get the job done right the first time by people who stand behind their work contact Distinct Heating and Cooling.

Approximate cost of services:
$900,000.00
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Company Response

Thank you for taking the time to leave us a 10 star review Eric but more importantly for your support of our small business for over 10 years now! We greatly appreciate your continued support! We are so happy to hear that you were pleased with quality of work we do and appreciate you saying we do things right the first time and stand behind our quote. That is so important to us! We are very lucky to have Jordan and Aidan be able to arrive quickly and install your new furnace before the weather got really cold. The technicians take great pride in their workmanship and thoroughly enjoy doing a walk through with our customers after the installation to make sure you know how to properly and comfortably use your new equipment. Getting more that 1 quote for a big investment like this is a very wise thing to do as a consumer and we are so happy to hear that Nate was able to give you a thorough explanation of how a proper installation should happen and how we always do our installations. Unfortunately even if you buy the top notch piece of equipment on the market, if it is not installed properly from the start then you can have major issues! Going with the cheapest quote isn't always the best route for a big investment like a new furnace, heat pump, or A/C. Thank you again for your continued support of our small business Eric! We truly do appreciate it!

MikeC
MikeC
1 review Calgary, AB
10/10

Excellent quality installation for furnace and AC

Kristian and Jaden did an excellent job installing a new furnace and AC. Very professional, excellent fit and finish on the work. Cleaned up totally. Very knowledgeable and willing to answer any questions thoroughly.
Highly recommend them to anyone.

Approximate cost of services:
$17,500.00
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Company Response

Thank you for taking the time to leave Kristian and Jaden a 10 star review! We are so happy to hear that you are happy with job they did for you installing your new furnace and A/C unit and that they were very professional, clean and meticulous during the installation process.

They take great pride in making sure that you have a superior installation that not only will work properly for you for as many years as possible but also that it looks as clean and neat as possible in your mechanical room.

Making sure that our customers have all their questions answered and are comfortable with how everything works before we leave is extremely important to us as well so we are happy to hear you had all your questions answered and we are just a phone call away if something else comes to mind!

Thank you for supporting our small family run business and for your recommendation of our company. It truly means the world to us Michael and we look forward to seeing you in the spring when the weather gets warmer for the quick A/C start up and then for your yearly maintenances!

Lorne B.
Lorne B.
2 reviews Calgary, AB
10/10

New Furnace and AC

Thanks to Distinct Heating & Cooling. This is the second home we had a new system installed and didnt hesitate to go with Nate again. Our installers Kristian and Jaden were excellent. On time, courteous clean and most important, excellent workmanship. They made time to answer my questions and explain the new features to me. Thanks

Approximate cost of services:
$15,000.00
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Company Response

Thank you for taking the time to leave us a 10 star review and for trusting us once again to complete a new HVAC installation for you! Your trust in us and our company means so much to us! We are incredibly lucky to have Kristian and Jaden as part of our installation crew and we are happy to hear that they were on time, courteous, clean and had excellent workmanship. We always make sure we have enough time after any installation to go over all of the new features and make sure our customers know how to operate their new equipment. We are so grateful to have you continue to support our small family run business and we look forward to working with you for many more years to come! Enjoy your new HVAC system!

Anita
Anita
1 review Calgary, AB
10/10

Yearly service

Distinct Heating replaced our furnaces in 2019 and Jordan has been servicing them since. He is friendly, knowledgeable and extremely clean. The service we have received from Jordan and the owner Nate for the last 5 years has been superb. In November they had to do some work that involved the roof. They monitored the weather and roof conditions and came as soon as the roof was clear of snow and ice. The work they do is always done promptly, on time and explained well. I would highly recommend Distinct Heating to anyone! Their service is the best we have ever received.

Approximate cost of services:
$500.00
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Company Response

Thank you for taking the time to leave us a 10 star review and for trusting us to install your furnaces in 2019! Jordan has been part of our Distinct team/family for over a decade now and we are so lucky to have him! Jordan is a people person for sure and we are happy to hear that you find him friendly, knowledgeable and extremely clean. We ask all of our technicians to treat our customers homes the same way they would treat their own so that is very important to us! Providing our customers with top notch customer service is also very important to us as well as keeping our word when we say we are going to do something we do it.

Having our customers aware and understand exactly what we are doing so they feel comfortable with the services we provide and the cost ahead of time so there are no surprises at the end.

Thank you for your recommendation of our company and again for your continued support of our small business, we greatly appreciate it!

Larry
Larry
1 review Calgary, AB
10/10

Annual furnace Srevice

Jordan was very courteous and knowledgeable. He has serviced my furnace for approximately 10 years.
I would recommend this company as well as Jordan for their service and efficiency.

Approximate cost of services:
$300.00
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Company Response

Thank you for taking the time to leave Jordan a 10 star review Larry! We are very lucky to have had Jordan as part of our Distinct team/family for well over a decade now and we are happy to hear that you would recommend our company as well as Jordan for his service and efficiency! Thank you for being such a loyal customer of ours for over 10 years as well! We appreciate you!

Ada in Calgary
Ada in Calgary
4 reviews Calgary, AB
10/10

Timeliness, Knowledge, Detail, and More

Where do we start about all the good things to say about Jordan and Distinct Heating & Cooling? When our furnace completely stopped working, we realized the timing was after hours. We called and Jordan answered the after-hours line without delay. Call it business-sense, customer service, or both, Jordan genuinely tried to help us economically over the phone before doing a call-out. He provided the amount for the call-out, gave an estimate of when he would arrive, and went through what seemed to be mental list of checkboxes as he checked the connections to be all okay. Afterwards, the furnace came on! For how long the furnace would continue working we did not know. Jordan advised replacement of a control board for which he really did what he could to get one at that time.

Jordan advised what to do in case the furnace stopped overnight. He gave an estimate of when he might be able to come by the next day to replace the control board. Though he was booked the next morning, what a pleasant surprise that his schedule allowed him to come by in the morning! Thank you so much, Jordan, for getting our furnace working again! We are so appreciative of Jordans education and knowledge of furnace operation (and thermostats) and that Distinct Heating & Cooling was neither the least expense nor the most expensive company, especially on the evening before the coldest days of the week/weekend. Thank you so much, Jordan, for being up front with us on costs. We recommend Jordan and Distinct Heating & Cooling.

Ada and Herald

Approximate cost of services:
$1,300.00
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Company Response

Wow thank you for taking the time to leave us and Jordan such a kind review!

Providing our customers with the peace of mind of 24-7 service is extremely important to us, especially when we were in the middle of a polar vortex deep freeze🥶

We are so happy to hear that Jordan answered the call promptly and tried to save you an overtime call out fee by trying to diagnose your heating issue over the phone. We know just how expensive things have gotten in our world over the last couple of years so we do truly try whenever possible to avoid our customers paying for something that may be a quick fix such as making sure you have a clean filter in place and knocking the snow/ice off of exhaust pipes when it is extremely cold out!

Jordan loves helping people and his knowledge and passion for all things HVAC related so we are happy to hear that he provided you with top notch service during your time of need!

We try to keep as many parts on our technicians vehicles as possible but sometimes a second visit is required if that part needed is a special order part or not one that we readily have on our vehicles. We try to do the return visit as soon as possible and without an additional call out fee for our customers. Being up front about our costs is very important to us so our customers are never caught off guard when they get the bill at the end.

We have been incredibly lucky to have had Jordan as part of the Distinct team/family for over a decade now and we will make sure we pass on your glowing review of him.

Thank you again for your kind review and support of our small business, we greatly appreciate it!

Tim Auger from Calgary
Tim Auger from Calgary
2 reviews Calgary, AB
10/10

Recent Furnace Maintenance

Distinct installed our new furnace in 2014 and theyve been servicing it ever since. Right out of the gate we were very impressed with the owner Nate, who knows the business inside and out and will steer you in the best direction. Our longtime technician, Ed has also been amazing to work with. Distincts staff truly are the best educated and most attentive youre likely to get. Top notch service all around.

Approximate cost of services:
$300.00
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Company Response

Thank you for taking the time to leave us a 10 star review Tim and for choosing our small business all those years ago to install your new furnace! Nate is passionate about staying up to date on all the latest things HVAC related so we are happy to hear that you were happy with his recommendations and expertise. We are very lucky to have had Ed as part of our team for a long time now and happy to hear you enjoy having come by to do your annual maintenances. Thank you for staying on top of your annual maintenances which is a critical part of making sure your furnace lasts you as long as possible and continues to run safely and efficiently for you. We all absolutely love providing all of our customers top notch service and look forward to continuing to help you for many years to come!

Randy S.
Randy S.
2 reviews Calgary, AB
10/10

Annual Furnace & AC Maintenance

In October 2019 we replaced our furnace and air conditioner using the services of another local HVAC company but we encountered a number of installation and warranty issues. In early 2021 we contacted Distinct Heating, another York dealer, and Distinct were able to correct the installation and warranty issues.

Since that time we have relied exclusively on Nates team at Distinct for our annual furnace and AC servicing. The work performed by Distinct is always very professional, done right the first time and their pricing is very competitive. Our only regret is not having gone with Nate and his Distinct team do the initial supply and installation. Without any reservations we would recommend Distinct Heating & Cooling for furnace and air conditioner replacement, and servicing.

Approximate cost of services:
$160.00
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Company Response

Thank you for taking the time to leave us a 5 star review and for your kind words about our company Randy!

We are grateful to have wonderful customers like yourself who stay up to date on regular maintenances which is such a key part of your equipment running safely and efficiently for as many years as possible!

We try to make sure that we are always professional and do things right the first time. Our prices may not be the cheapest but we stand by our work and try to keep them as competitive as possible.

We are so happy that you contacted us in 2021 to help you out and we are grateful for your kind words and recommendation, it truly means the world to us Randy!

Have a wonderful day and Christmas season!

Cheryl Tarr in Calgary
Cheryl Tarr in Calgary
1 review Calgary, AB
10/10

Yearly Furnace Service

This is the second year we have used Distinct Heating & Cooling for our yearly furnace tune up. Easy to book and I like the text message reminder. They also send a photo of the technician so you know who to expect when you open the door. Ed has serviced our furnace twice now. He is prompt, friendly and professional.

Approximate cost of services:
$150.00
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Company Response

Thank you for taking the time to leave us a 10 star review Cheryl! We are so happy to hear that you continued to be satisfied with the service that Ed has provided you both times as well as our ease to book appointments and our text message reminders. Being able to send our customers a photo of the technician assigned to your appointment is just an extra step we take to put our customers minds at ease so like you said, you know who to expect when you open the door.

We are very fortunate to have had Ed as part of our team for many years now and are happy to hear that he is prompt, friendly and professional while in your home.

Thank you again for taking the time to leave this kind review, we greatly appreciate it!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Distinct Heating & Cooling

What makes us different from other heating and cooling companies that installs or replaces furnaces, air conditioners & home automation? At Distinct Heating & Cooling, it is all about quality. We believe in doing it right the first time. We take tremendous pride in our quality and attention to detail.

WE DO MORE THAN TALK ABOUT CUSTOMER SERVICE
At Distinct, we do business according to old-fashioned values.
• We stand behind our quotes; there are never any surprise charges
• We show up on time
• We keep you informed every step of the way
• Our uniformed technicians are courteous and professional
• We treat your home like it’s ours. If we wouldn’t do it in our home, then we won’t do it in yours.

WE GUARANTEE QUALITY
The highly skilled technicians at Distinct complete a strenuous four-year apprenticeship program. We take tremendous pride in the quality of our service, down to every detail of an installation or repair. Our workmanship is second to none, and we sell only top quality equipment built by leaders in the industry.

WE’LL GIVE YOU THE COMPLETE PICTURE
Whether you’re looking to replace your inefficient Calgary furnace, add air conditioning, increase the air quality in your home, or just repair your existing system, the experts at Distinct will guide you through the entire process. We will explain all your options to you upfront, in a way that will make sense to you. Then we’ll help you make the decision that works best for you so that you can feel confident about your choice.

WHAT CAN WE OFFER YOU?
» 24/7 Emergency Furnace Repair
» A+ Rating with BBB
» Furnace Installations
» Furnace Replacements
» Furnace Repair
» Air Conditioning Installations & Repair
» New Home HVAC (full installations)
» Air Filtration
» Humidifiers
» Thermostats
» Indoor Air Quality products & testing

Our technicians are fully trained to meet all your HVAC needs.

CATEGORIES
Heating & Air Conditioning and Home Automation
PRODUCTS
Furnaces, Air Handlers, HRV, Air Conditioners, Humidifiers, Thermostats, UV Lights, Air Purifiers.
SERVICES
HVAC Installation. Service & repair of all makes & models. Heating, Air Conditioning, Ventilation, Ductwork, Humidifiers, Thermostats, Indoor Air Quality.
BRANDS
York, Honeywell, Ecobee, LifeBreath, General Aire, Sanuvox, Aprilaire, Rheem, Bradford White, Lennox, Carrier, Trane, Goodman, Amana, American Standard, Bryant, Tempstar, Heil, Armstrong, Coleman. Service all brands.
WEBSITE
http://www.DistinctHVAC.ca
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, Financing
MEMBERSHIPS
BBB; HRAI Canada; SMCAA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Best warranties in the business!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.