Distinct Heating & Cooling

Heating & Air Conditioning
Calgary AB T2X 3W3
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Heating & Air Conditioning
Distinct Heating & Cooling
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Reviews for Distinct Heating & Cooling

Average customer rating:
10 10 (293 reviews)

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Lorne B.
Lorne B.
2 reviews Calgary, AB
10/10

New Furnace and AC

Thanks to Distinct Heating & Cooling. This is the second home we had a new system installed and didnt hesitate to go with Nate again. Our installers Kristian and Jaden were excellent. On time, courteous clean and most important, excellent workmanship. They made time to answer my questions and explain the new features to me. Thanks

Approximate cost of services:
$15,000.00
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Company Response

Thank you for taking the time to leave us a 10 star review and for trusting us once again to complete a new HVAC installation for you! Your trust in us and our company means so much to us! We are incredibly lucky to have Kristian and Jaden as part of our installation crew and we are happy to hear that they were on time, courteous, clean and had excellent workmanship. We always make sure we have enough time after any installation to go over all of the new features and make sure our customers know how to operate their new equipment. We are so grateful to have you continue to support our small family run business and we look forward to working with you for many more years to come! Enjoy your new HVAC system!

Anita
Anita
1 review Calgary, AB
10/10

Yearly service

Distinct Heating replaced our furnaces in 2019 and Jordan has been servicing them since. He is friendly, knowledgeable and extremely clean. The service we have received from Jordan and the owner Nate for the last 5 years has been superb. In November they had to do some work that involved the roof. They monitored the weather and roof conditions and came as soon as the roof was clear of snow and ice. The work they do is always done promptly, on time and explained well. I would highly recommend Distinct Heating to anyone! Their service is the best we have ever received.

Approximate cost of services:
$500.00
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Company Response

Thank you for taking the time to leave us a 10 star review and for trusting us to install your furnaces in 2019! Jordan has been part of our Distinct team/family for over a decade now and we are so lucky to have him! Jordan is a people person for sure and we are happy to hear that you find him friendly, knowledgeable and extremely clean. We ask all of our technicians to treat our customers homes the same way they would treat their own so that is very important to us! Providing our customers with top notch customer service is also very important to us as well as keeping our word when we say we are going to do something we do it.

Having our customers aware and understand exactly what we are doing so they feel comfortable with the services we provide and the cost ahead of time so there are no surprises at the end.

Thank you for your recommendation of our company and again for your continued support of our small business, we greatly appreciate it!

Larry
Larry
1 review Calgary, AB
10/10

Annual furnace Srevice

Jordan was very courteous and knowledgeable. He has serviced my furnace for approximately 10 years.
I would recommend this company as well as Jordan for their service and efficiency.

Approximate cost of services:
$300.00
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Company Response

Thank you for taking the time to leave Jordan a 10 star review Larry! We are very lucky to have had Jordan as part of our Distinct team/family for well over a decade now and we are happy to hear that you would recommend our company as well as Jordan for his service and efficiency! Thank you for being such a loyal customer of ours for over 10 years as well! We appreciate you!

Ada in Calgary
Ada in Calgary
3 reviews Calgary, AB
10/10

Timeliness, Knowledge, Detail, and More

Where do we start about all the good things to say about Jordan and Distinct Heating & Cooling? When our furnace completely stopped working, we realized the timing was after hours. We called and Jordan answered the after-hours line without delay. Call it business-sense, customer service, or both, Jordan genuinely tried to help us economically over the phone before doing a call-out. He provided the amount for the call-out, gave an estimate of when he would arrive, and went through what seemed to be mental list of checkboxes as he checked the connections to be all okay. Afterwards, the furnace came on! For how long the furnace would continue working we did not know. Jordan advised replacement of a control board for which he really did what he could to get one at that time.

Jordan advised what to do in case the furnace stopped overnight. He gave an estimate of when he might be able to come by the next day to replace the control board. Though he was booked the next morning, what a pleasant surprise that his schedule allowed him to come by in the morning! Thank you so much, Jordan, for getting our furnace working again! We are so appreciative of Jordans education and knowledge of furnace operation (and thermostats) and that Distinct Heating & Cooling was neither the least expense nor the most expensive company, especially on the evening before the coldest days of the week/weekend. Thank you so much, Jordan, for being up front with us on costs. We recommend Jordan and Distinct Heating & Cooling.

Ada and Herald

Approximate cost of services:
$1,300.00
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Company Response

Wow thank you for taking the time to leave us and Jordan such a kind review!

Providing our customers with the peace of mind of 24-7 service is extremely important to us, especially when we were in the middle of a polar vortex deep freeze🥶

We are so happy to hear that Jordan answered the call promptly and tried to save you an overtime call out fee by trying to diagnose your heating issue over the phone. We know just how expensive things have gotten in our world over the last couple of years so we do truly try whenever possible to avoid our customers paying for something that may be a quick fix such as making sure you have a clean filter in place and knocking the snow/ice off of exhaust pipes when it is extremely cold out!

Jordan loves helping people and his knowledge and passion for all things HVAC related so we are happy to hear that he provided you with top notch service during your time of need!

We try to keep as many parts on our technicians vehicles as possible but sometimes a second visit is required if that part needed is a special order part or not one that we readily have on our vehicles. We try to do the return visit as soon as possible and without an additional call out fee for our customers. Being up front about our costs is very important to us so our customers are never caught off guard when they get the bill at the end.

We have been incredibly lucky to have had Jordan as part of the Distinct team/family for over a decade now and we will make sure we pass on your glowing review of him.

Thank you again for your kind review and support of our small business, we greatly appreciate it!

Tim Auger from Calgary
Tim Auger from Calgary
2 reviews Calgary, AB
10/10

Recent Furnace Maintenance

Distinct installed our new furnace in 2014 and theyve been servicing it ever since. Right out of the gate we were very impressed with the owner Nate, who knows the business inside and out and will steer you in the best direction. Our longtime technician, Ed has also been amazing to work with. Distincts staff truly are the best educated and most attentive youre likely to get. Top notch service all around.

Approximate cost of services:
$300.00
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Company Response

Thank you for taking the time to leave us a 10 star review Tim and for choosing our small business all those years ago to install your new furnace! Nate is passionate about staying up to date on all the latest things HVAC related so we are happy to hear that you were happy with his recommendations and expertise. We are very lucky to have had Ed as part of our team for a long time now and happy to hear you enjoy having come by to do your annual maintenances. Thank you for staying on top of your annual maintenances which is a critical part of making sure your furnace lasts you as long as possible and continues to run safely and efficiently for you. We all absolutely love providing all of our customers top notch service and look forward to continuing to help you for many years to come!

Randy S.
Randy S.
2 reviews Calgary, AB
10/10

Annual Furnace & AC Maintenance

In October 2019 we replaced our furnace and air conditioner using the services of another local HVAC company but we encountered a number of installation and warranty issues. In early 2021 we contacted Distinct Heating, another York dealer, and Distinct were able to correct the installation and warranty issues.

Since that time we have relied exclusively on Nates team at Distinct for our annual furnace and AC servicing. The work performed by Distinct is always very professional, done right the first time and their pricing is very competitive. Our only regret is not having gone with Nate and his Distinct team do the initial supply and installation. Without any reservations we would recommend Distinct Heating & Cooling for furnace and air conditioner replacement, and servicing.

Approximate cost of services:
$160.00
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Company Response

Thank you for taking the time to leave us a 5 star review and for your kind words about our company Randy!

We are grateful to have wonderful customers like yourself who stay up to date on regular maintenances which is such a key part of your equipment running safely and efficiently for as many years as possible!

We try to make sure that we are always professional and do things right the first time. Our prices may not be the cheapest but we stand by our work and try to keep them as competitive as possible.

We are so happy that you contacted us in 2021 to help you out and we are grateful for your kind words and recommendation, it truly means the world to us Randy!

Have a wonderful day and Christmas season!

Cheryl Tarr in Calgary
Cheryl Tarr in Calgary
1 review Calgary, AB
10/10

Yearly Furnace Service

This is the second year we have used Distinct Heating & Cooling for our yearly furnace tune up. Easy to book and I like the text message reminder. They also send a photo of the technician so you know who to expect when you open the door. Ed has serviced our furnace twice now. He is prompt, friendly and professional.

Approximate cost of services:
$150.00
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Company Response

Thank you for taking the time to leave us a 10 star review Cheryl! We are so happy to hear that you continued to be satisfied with the service that Ed has provided you both times as well as our ease to book appointments and our text message reminders. Being able to send our customers a photo of the technician assigned to your appointment is just an extra step we take to put our customers minds at ease so like you said, you know who to expect when you open the door.

We are very fortunate to have had Ed as part of our team for many years now and are happy to hear that he is prompt, friendly and professional while in your home.

Thank you again for taking the time to leave this kind review, we greatly appreciate it!

Willoughy
Willoughy
1 review Calgary, AB
10/10

Furnace maintenance

Distinct installed 2 new high efficiency furnaces for us 13 years ago and we have had them do the annual maintenance and service ever since. Jordan did it this year and we are very happy with his professional approach - a message letting us know he was on the way, timely arrival and meticulous attention to detail. he did not replace filters that were still OK and explained what he did. We will see Distinct next fall.

Approximate cost of services:
$400.00
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Company Response

Thank you for taking the time to leave us a 10 star review and thank you for your continued support of our small business over the past 13 years! Thank you as well for staying on top of your annual furnace maintenances which are so important to prolong the life of your furnaces and keep them running safely and efficiently for many more! We are fortunate to have had Jordan with us for over a decade now and are so happy to hear that you likes his professional approach, the message to let you know that he was on his way and his timely arrival and meticulous attention to detail! Being upfront and honest with all the work we do in each customers home is very important to us so there are no surprises or costs. We look forward to seeing you next fall!

hulu in Calgary
hulu in Calgary
1 review Calgary, AB
10/10

furnace service

We had Aidan out today to check our furnace for the winter months ahead. He was very personable and knowledgeable and arrived on time as always. He made several recommendations and let us know exactly what was happening with the furnace that his company installed 4 years ago. He also checked our smoke/CO2 alarms and let us know he could replace them for us next time he will be here for service. We have found Distinct to be an absolutely amazing company, from the installation to maintenance, and have happily recommended them to all our friends. They offer 5 star service every day!

Approximate cost of services:
$355.00
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Company Response

Thank you for taking the time to leave us a 10 star review! We are happy to hear that you were once again satisfied with the customer service our company provided you with at your most recent maintenance appointment. Our technicians all give a thorough investigation when they are their for your annual maintenance and love to help explain to our customers how everything works and settings for each season to keep you comfortable. We are so grateful that you chose our company 4 years ago to do your installation. Knowing that you trust us and our work enough to refer us to your friends is the highest honour we could have as a company! Thank you for your continued support of our small business and staying on top of your annual maintenance! Have a wonderful day!

mdasilva in Calgary
mdasilva in Calgary
2 reviews Calgary, AB
10/10

Furnace Service - New Homeowner

We recently bought a home and wanted to make sure our furnace was ready for winter. Day of appointment I was notified via text and email saying our tech was on the way. I love that they included a picture of them so you know who to expect. Ed came and was able to answer all our questions. As new homeowners we had lots of questions, and he took the time to explain things to us. He serviced our furnace and was able to troubleshoot an issue with one of the wires in our thermostat. Once he was done, he gave us a run-down of what he saw, what he recommends, and next steps. Definitely will book them again and hopefully we get Ed!

Approximate cost of services:
$150.00
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Company Response

Thank you for leaving us such a kind 5 star review Meagan! We are grateful that you chose our company out of the many HVAC companies to choose from to help you make sure your furnace was ready for the winter!

We are happy to hear that you like our text and email notifications that let you know when our techs are on their way. It was important to us to include a picture of each technician and a short bio on them so you know who you are opening your door to. It's just an added peace of mind touch we are happy to offer our customers!

We also are happy to hear that you never felt rushed and that Ed took his time explaining everything to you. We love when our customers show interest in what we do and it helps our customers feel more comfortable and confident in how their systems work as well.

Our 30 point annual inspections are imperative to keep your system running safely and efficiently for you and also to find little things that may be wrong, like your thermostat wiring that he was able to fix for you!

We can make a note on your file that you would love to have Ed as your dedicated technician whenever possible as having that trust and building a relationship with our technicians is also very important to us!

Have a wonderful day and thank you again for leaving us such a kind review Meagan. We greatly appreciate it!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Distinct Heating & Cooling

What makes us different from other heating and cooling companies that installs or replaces furnaces, air conditioners & home automation? At Distinct Heating & Cooling, it is all about quality. We believe in doing it right the first time. We take tremendous pride in our quality and attention to detail.

WE DO MORE THAN TALK ABOUT CUSTOMER SERVICE
At Distinct, we do business according to old-fashioned values.
• We stand behind our quotes; there are never any surprise charges
• We show up on time
• We keep you informed every step of the way
• Our uniformed technicians are courteous and professional
• We treat your home like it’s ours. If we wouldn’t do it in our home, then we won’t do it in yours.

WE GUARANTEE QUALITY
The highly skilled technicians at Distinct complete a strenuous four-year apprenticeship program. We take tremendous pride in the quality of our service, down to every detail of an installation or repair. Our workmanship is second to none, and we sell only top quality equipment built by leaders in the industry.

WE’LL GIVE YOU THE COMPLETE PICTURE
Whether you’re looking to replace your inefficient Calgary furnace, add air conditioning, increase the air quality in your home, or just repair your existing system, the experts at Distinct will guide you through the entire process. We will explain all your options to you upfront, in a way that will make sense to you. Then we’ll help you make the decision that works best for you so that you can feel confident about your choice.

WHAT CAN WE OFFER YOU?
» 24/7 Emergency Furnace Repair
» A+ Rating with BBB
» Furnace Installations
» Furnace Replacements
» Furnace Repair
» Air Conditioning Installations & Repair
» New Home HVAC (full installations)
» Air Filtration
» Humidifiers
» Thermostats
» Indoor Air Quality products & testing

Our technicians are fully trained to meet all your HVAC needs.

CATEGORIES
Heating & Air Conditioning and Home Automation
PRODUCTS
Furnaces, Air Handlers, HRV, Air Conditioners, Humidifiers, Thermostats, UV Lights, Air Purifiers.
SERVICES
HVAC Installation. Service & repair of all makes & models. Heating, Air Conditioning, Ventilation, Ductwork, Humidifiers, Thermostats, Indoor Air Quality.
BRANDS
York, Honeywell, Ecobee, LifeBreath, General Aire, Sanuvox, Aprilaire, Rheem, Bradford White, Lennox, Carrier, Trane, Goodman, Amana, American Standard, Bryant, Tempstar, Heil, Armstrong, Coleman. Service all brands.
WEBSITE
http://www.DistinctHVAC.ca
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, Financing
MEMBERSHIPS
BBB; HRAI Canada; SMCAA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Best warranties in the business!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.