Distinct Heating & Cooling

Heating & Air Conditioning
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98%

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Reviews for Distinct Heating & Cooling

Average customer rating:
10 10 (142 reviews)

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WDB
WDB
9 reviews Calgary, AB
10/10

2 new furnaces

My wife and I are both very happy with Nate and his team. We had Distinct install two new furnaces in our home to replace two 30 year old furnaces. This also required new venting, re-venting hot water heaters, chimney lining, etc. We were very happy with the process starting from the initial quote to the final walk through and Nate's tutorial.

During the initial quote, Nate took time to review all of our options and explained the pros/cons of each decision we had to make. It was easy to follow along with him and our final decisions about what products to choose seemed easy.

During the install (which took a little over two days) his crew was very clean and tidied up the work area at the end of each workday. They paid attention to detail and the final installation reflects that (all the pipes/cables are level, cables are zip tied tightly, etc.).

There were no surprises along the way either with the work or the billing. We appreciated the time Nate spent with us after the installation to walk us through the work that was done, program the thermostats, set up remote access, etc. Nate and his crew are very good at what they do and Nate's passion for his business shines through. I wouldn't hesitate to recommend him to anyone looking to have their HVAC serviced or replaced.

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YYCTimmy
YYCTimmy
1 review Calgary, AB
10/10

They even fixed the builders laziness.

Right from the get go, I knew these guys were selling me what was right for my house. They were not trying to over sell me, or just slap in the same thing they do everywhere. They asked about my needs, my preferences, and offer me options in various price ranges.

The installers that showed up were very polite and friendly. Spoke clear and understandable English, and even fixed some piping that another company did a poor job of when my house was being installed.

I would not hesitate to hire these guys again if I ever move houses, and have already recommended them to friends.

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Company Response

Hello Timmy! Thank you so much! Every home we visit is just a little bit different and therefore, requires a system that fits THAT particular home. Systems cannot be "cookie-cutter" otherwise a homeowner will be left with a system that they are not happy with - and that's not acceptable by our standards! The other big consideration is: what results does the homeowner want to see from their system? Do they want just an overall system that manages the whole home? or do they want to be able to manage it themselves from room to room? Those are just a few questions you would be asked. What the homeowner wants is such a huge part of what system is suggested to fit their style/home - and budget! Thank you for having us in your home ~ we are very happy with the outcome of the job and are even more happy that you are as well! Enjoy your summer! Lori

thibault in Calgary
thibault in Calgary
2 reviews Calgary, AB
10/10

Installation of new high efficiency furnaces and servicing

We needed new furnaces in 2017 and were moving from mid-efficient to high-efficient. Had been referred to Distinct Heating and Cooling by a friend. We were extremely pleased with the installation. It was done efficiently, professionally, with always a clean worksite at end of day. We were kept apprised of the activity. The planned setup with the new venting is excellent.
We had an issue with one of the furnaces earlier this year and that was handled promptly and, of course, was still under warranty.
Any questions that I have are answered well by Nate, taking time and care. In our recent annual maintenance by Jordan, he assisted on the thermostat programming for the summer temps. He checked out a concern about our garage heater (installed also at the time of the furnaces), which is fine and we were very pleased to have it this past winter. He is very knowledgeable about the equipment and takes the time to explain things. He also kindly took away the old furnace filters for disposal, which I understand is not normal procedure. That is appreciated by us country folk. All good - thank you - Barb

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Company Response

Hello Barb, Wow! Thank you! We always feel very honored to receive reviews like this. It's what we strive for in each job we complete, however, when our customers take the time to leave their wonderful endorsement on our page - it motivates us to keep doing the best we can for all of our customers. Thank you for your review - and thank you for the motivation as well! Its ssoo good to hear that you are enjoying all the new equipment that was installed in your home. We are certain that you will continue to enjoy it for many many years yet! Lori

Carl from Calgary
Carl from Calgary
2 reviews Calgary, AB
10/10

Furnace, Hot water tank install and service

I live in an older home that has inherent issues with distributing heat. I had multiple companies in to quote the work. Most would offer half-cocked solutions without taking the time to fully understand the issues. Nate blew me away with his attention to detail. The sale was finalized by his prompt replies to questions and concerns. Icing on the cake was the quality work that Distinct did. An added bonus was how attentive and responsive Nate and Distinct are when I called in 1.5 years after the install for questions on servicing and warranty.

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Company Response

Hello Carl, Thank you so much! We want all of our customers to know that they are not just another name in our books. We want each customer to know that they are our first priority - from the time of the installation to a few years in to many years down the road. When you placed your trust in us to install - that was just the beginning of our relationship. We will be there for you every step of the way to ensure that the significant investment you made in your home will last you for a very long time! Have a good summer! Lori

Michael in Victoria
Michael in Victoria
1 review Calgary, AB
10/10

Recognized experts in York products

We had used another vendor to maintain our two furnaces with humidifiers and called them out when the blower stopped working on one unit. They immediately gave us the number for Distinct Heating and Cooling and didn't even charge us for the service call since they were not comfortable working on our York units. Distinct was at our house within hours, identified the problem quickly and went back to their shop for the needed part. We were up and running that afternoon, including having their awesome tech install a new thermostat for us "since he was here". One thing to note, the technician offered two solutions; one more comprehensive and expensive that would possibly extend the life and one less extensive but would get the unit working again. We appreciated the honesty and recommendations. Well deserved reputation for quality work, especially on York products.

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Company Response

Hello Michael,
We appreciated that the previous company suggested to call us - It was very professional of them. We do know YORK products well, as we are a York dealer, so this knowledge does help when working on a more technical issue. When our technicians see different options for a customer, we want them to know all of them - not just the more expensive one. They should have all the information so they are able to make the best decision for their situation. Once we have done that, our job is to help to walk through the details when they have questions. We are very glad that you felt the same way. Thank you for your wonderful review! We hope you have great summer! Lori

KB from Calgary
KB from Calgary
3 reviews Calgary, AB
10/10

A/C

I first met Nate when he dealt with an air conditioning issue in my previous home . I was impressed by his knowledge and enthusiasm and his ability to solve the problem inexpensively. Since then, I've used Distinct several times: for furnace repair in the last home and an air conditioning installation in my new home today. He provided a reasonable quote last fall for the installation. As usual the appointment was confirmed, the techs showed up on time and the whole job was completed in a timely manner with no mess. They answered all my questions and worked to successfully solve a persisting whine from the basement ducts that had been there since possession. Distinct are not the cheapest on the market but I believe you get all that you pay for and more, peace of mind being uppermost. I wouldn't use anyone else for any HVAC requirements.

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Company Response

Hello KB, Thank you so much! We appreciate that you took the time to describe what Distinct always strives for: doing any job to the best of our ability - in quality, craftmanship & skill. This doesn't always mean something brand new. Most often we can find an issue and repair it. As you stated, we may not always be the lowest in town, but we know that all of our customers deserve the best service. Our goal is to offer that to everyone at a fair price. The fact that you have used our service multiple times is all the compliment that we need - but it is very nice to hear it as well! Thank you again. Have a wonderful summer! Lori

North W.
North W.
2 reviews Calgary, AB
10/10

two furnaces and one hot water heater

We needed to replace our furnaces and our hot water heater. Our house is a little bit older and due to various basement renos over the years and the placement of our garage, patio and deck outside we knew it was going to be a challenge to organize the new equipment inside and get it properly vented outside. Distinct was able to work through all of the issues in a professional and systematic manner and as a result our mechanical room is now organized in a cleaner and more logical way, and the venting outside is straightforward and looks tidy. Distinct also optimized the setup of our existing air conditioner and humidifier to work with the new equipment. Everyone at Distinct was professional and easy to work with. We are pleased with the whole process and the end product.

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Company Response

Hello North, It was a pleasure to work in your home! We couldn't have been more pleased with the outcome of this job and we are ssoo very pleased that you are happy with it as well! We want you to have the most comfortable home possible and we are sure that the improvements you made are going to be felt for a years to come. Thank you for trusting us with your installation! Enjoy your new furnaces & equipment!

Scott from Calgary
Scott from Calgary
3 reviews Calgary, AB
10/10

Professional & timely

I met Nate at the Calgary Home & Garden show. Immediately I was impressed by his enthusiasm, knowledge & personality. I asked him for a quote, he called me immediately following the show & set up an appointment to come out to my house. He provided me the quote & options for other services, which we took advantage of. On the day of install his team showed up ON TIME & were very professional.

To this day NONE of the other firms that I requested a quote from have even called me to follow up! Nate you have tapped a market with your timely call backs & on time service, congratulations!!

Scott & Jan

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Company Response

Hello Scott,
Thank you very much for your wonderful review! Every customer is important to us. It's pretty basic - we wouldn't be where we are without our customers. We want you to be completely comfortable knowing that you are in good hands and are being taken care of by our staff. Thank you for placing your trust in our company. We appreciate that very much! Enjoy your new equipment!

10/10

Excellent - Professionalism/Customer Service/Quality

DISTINCT HEATING
I believe that it is important to share positive or negative information about contractors that do work for you as it tends to benefit all consumers and forces contractors to work to a higher standard in quality workmanship, products, customer service and ethics. Companies like Distinct HVAC need to be recognized for their efforts in these areas and great work in the community.

After talking to several HVAC companies, there left no doubt that I should go with Distinct HVAC. From the initial meeting with Nate right through to the actual install and clean-up what I got was nothing short of phenomenal! Satisfied beyond expectations. I myself am considered to be a very particular consumer that asks for a lot of details (I have a technical background). Some would say I am very fussy. I just believe in getting the best value possible for the money I spend (not necessarily the cheapest). Before the actual install, I did call Nate numerous times to get clarification on every detail. Distinct HVAC were not the cheapest, but I just believed are among the best, if not the best in Calgary. Nate is very knowledgeable (as are the people working for him). He is quite capable of going into every technical detail and aspect if one wanted that kind of thing. We were looking to replace our 15 year old mid efficiency furnace with something a little better. Nate was not the least bit pushy and was perfectly willing to install what I was originally looking at, but after having all the details explained (pros/cons, cost/benefit etc.), I decided to go for the best high-end furnace that he recommended for what I wanted to achieve. I also got a replacement for the A/C coil in the furnace to match with the furnace because it was never done right. It was originally installed by one of the biggest, recognized HVAC companies in Calgary). I told Nate, that I wanted to also upgrade my thermostat to something better even though I already had an electronic programmable Honeywell. He suggested something that I did not know about (not Nest). He is personally familiar with the thermostat he suggested and had me go out and buy it myself to save money (even though he sold and installed a much more expensive professional grade Honeywell). It’s quite obvious that he is extremely honest and ethical and actually does believe in quality of product, workmanship and customer service. I also had them install my new thermostat and set everything up. Nate, as well as his crew, Landon (and I believe Ed) that did the work at my place were thoroughly professional, friendly and great to work with. They were very respectful and paid attention to detail and left everything very clean. Final invoice was exactly the same as quote even though the actual install was extremely challenging. Offered to pay more but was declined by Nate. I knew how difficult the install was. This is honesty and ethics!

Anyone who sees the installation will immediately see that the workmanship and quality of the install is superior. Many features of the installation go beyond the basic minimum requirements.
The entire heating and humidifier system (have not had a chance to test the A/C yet) works perfectly and is very balanced and comfortable throughout the house. I hardly hear it running unless I go to the furnace room and it continuously maintains a very comfortable level in the whole house. It seems to hardly be running and I’m sure will definitely translate into significant heating/cooling savings. I am recommending everyone I know to get an estimate and talk to Nate if you are in the market for anything HVAC related. You won’t regret it. There is a reason why these guys are rated so highly and have great reviews on Homestars and the Better Business Bureau A+ rating.
Note: I don't know Distinct HVAC or Nate from the past before this experience with them.

Sam Y.
Calgary

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Company Response

Sam ~ I don't know what to say except THANK YOU! You have spelled out exactly what Distinct aims to achieve for each of our customers - both for installation and for service. There were some challenging aspects of the install in your home but we also stand by what we quote. We expect to work hard for what we do. That will sometimes translate into - as you said - not the cheapest in town, but we will not cut corners either. Any customer can expect to get the very best quality of product, service and craftsmanship from Distinct. Sam, again, Thank You for trusting us with this install and in your home. It has truly been a pleasure! Enjoy your new system!

geoff in Calgary
geoff in Calgary
1 review Calgary, AB
10/10

Furnace and Air Conditioning

I have the utmost pleasure to recommend Distinct Heating + Cooling as they exceeded all of our expectations. From the start, Nate willingly shared his extensive expertise and knowledge while thoroughly answering all our questions. While in the beginning our research was based more on price ( we got more than one quote), but after our quote discussion it was clear that Distinct was the one to go with for numerous reasons:
* products came with excellent warranty
* Distinct supports warranty with yearly maintenance
* only installs York brand therefore high expertise in this product
* provided solutions to a complicated install and made it work

As for the install, the technicians were on time, courteous and a pleasure to have in our home. They were respectful, kept work area clean and had a strong work ethic ( long install - took 10 hours).
After install was complete, the technicians provided training on our new Ecobee thermostat and made sure we knew how to work this device.

Finally, Nate booked a follow-up appointment to go over the install and answer any further questions we had. He sincerely cares about customer service and is always asking how they can improve. For a such major purchase, I felt very comfortable and had no reservations or concerns.

It was all the little things that sets this company apart from the rest. For example, they sent us a message before their arrival that included a picture of the technician who would be installing our furnace. Distinct has truly earned their 10 star rating.

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Company Response

Hello Geoff, Thank you so much for the review! Nate & all of our journeyman technicians take a tremendous amount of pride in ensuring any installation is completed above and beyond what is considered "standard". We believe that part of what makes us different for other companies is our customer service and paying attention to all the small details. We want our clients to feel that they have our full attention and that they are being taken care of - 110%! We are thankful that you have experienced this with us! Enjoy your furnace & A/C this summer! Lori

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Distinct Heating & Cooling

What makes us different from other heating and cooling companies that installs or replaces furnaces, air conditioners & home automation? At Distinct Heating & Cooling, it is all about quality. We believe in doing it right the first time. We take tremendous pride in our quality and attention to detail.

WE DO MORE THAN TALK ABOUT CUSTOMER SERVICE
At Distinct, we do business according to old-fashioned values.
• We stand behind our quotes; there are never any surprise charges
• We show up on time
• We keep you informed every step of the way
• Our uniformed technicians are courteous and professional
• We treat your home like it’s ours. If we wouldn’t do it in our home, then we won’t do it in yours.

WE GUARANTEE QUALITY
The highly skilled technicians at Distinct complete a strenuous four-year apprenticeship program. We take tremendous pride in the quality of our service, down to every detail of an installation or repair. Our workmanship is second to none, and we sell only top quality equipment built by leaders in the industry.

WE’LL GIVE YOU THE COMPLETE PICTURE
Whether you’re looking to replace your inefficient Calgary furnace, add air conditioning, increase the air quality in your home, or just repair your existing system, the experts at Distinct will guide you through the entire process. We will explain all your options to you upfront, in a way that will make sense to you. Then we’ll help you make the decision that works best for you so that you can feel confident about your choice.

WHAT CAN WE OFFER YOU?
» 24/7 Emergency Furnace Repair
» A+ Rating with BBB
» Furnace Installations
» Furnace Replacements
» Furnace Repair
» Air Conditioning Installations & Repair
» New Home HVAC (full installations)
» Air Filtration
» Humidifiers
» Thermostats
» Indoor Air Quality products & testing

Our technicians are fully trained to meet all your HVAC needs.

CATEGORIES
Heating & Air Conditioning and Home Automation
PRODUCTS
Furnaces, Air Handlers, HRV, Air Conditioners, Humidifiers, Thermostats, UV Lights, Air Purifiers.
SERVICES
HVAC Installation. Service & repair of all makes & models. Heating, Air Conditioning, Ventilation, Ductwork, Humidifiers, Thermostats, Indoor Air Quality.
BRANDS
York, Honeywell, LifeBreath, General Aire, Sanuvox, Aprilaire, Rheem, Lennox, Carrier, Goodman, Amana, American Standard, Bryant, Tempstar, Heil, Armstrong, Coleman. Service all brands.
WEBSITE
http://www.DistinctHVAC.ca
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, Financing
MEMBERSHIPS
BBB; HRAI Canada; SMCAA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Best warranties in the business!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.