Distinct Heating & Cooling

Heating & Air Conditioning
194 Chapalina Close SE Calgary AB T2X 3W3
HomeStars  >  Heating & Air Conditioning in Calgary  >  Distinct Heating & Cooling
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.
99%
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
32
0
0

Reviews for Distinct Heating & Cooling

Average customer rating:
10 10 (129 reviews)

Sort by

Margaret from Calgary
5 reviews Calgary, AB
10/10

When both our furnaces stopped working Nate (the owner) Ed, Landon and Christian were the technicians involved in assessing and replacing a motor in one of our furnaces and installing a completely one. All were most personable, prompt, knowledgeable, efficient, clean and careful in their work. Throughout the service the coordinator, Lori, kept us well informed and we are very happy with the new furnace equipment. We would have no hesitation in recommending the company 'Distinct' to anyone looking to solve a heating or cooling problem.

Was this review helpful?
Company Response

Hello Margaret,
Thank you so much! When our customers are happy enough with our work to leave us a review like this - we couldn't be more grateful. We believe that each home is to be treated like our own home - with care & doing our best work. Each of our customers deserve only the best! Enjoy your new furnace this winter! Lori

nltremblay in Calgary
2 reviews Calgary, AB
10/10

Nate and his team, Landon and Christian, were professional, punctual and very competent. Our two furnaces and ductwork were a disaster. Not only were they very old (our house was built in '59) but they were in the deepest recess of a 4 foot crawl space. We had 3 quotes. One company just told us they wouldn't touch it, the other seemed almost in a panic about the project and weren't sure if how they would do it. Nate come in with such confidence, showing us Before and After photos of a job almost exactly like ours and gave us the number of the client so we could call her. We did and she had rave reviews. For a week, Landon and Christian worked in that horribly cramped and dirty space first dismantling the old and then custom building new ductwork and installing one high-efficiency furnace to replace our old two. Not only was the job beautifully done, but the crawl space was spotless when they left. They used a shop vac to vacuum 50 years of debris, old cement, as well as everything leading to the furnace AND vacuumed the family room! I have worked in the crawl space to store things and to organize and after an hour, my back and knees are done. These professionals worked there 8 hours a day for a week. I was home at the time and could hear them and never once did they swear, despite bumping their heads on the beams more than once. I was SO impressed by this company from start to finish. If I could give 15 out of 10 stars, I would.

Was this review helpful?
Company Response

Hello Nltremblay, Thank you so very much! Yes, the installation job in your home was a wee bit challenging - but at no point did we think that it wasn't do-able! We are very happy with the outcome of this job & we are even more pleased that you are happy with it as well. Our technicians are the face of our company to many of our customers - they all are courteous and professional in all situations - and we are thankful for them as well! Thank you for trusting us to be in your home - we are sure that you will be very happy with your new heating system in your home! Enjoy it!

Freyr
3 reviews Delta, BC
10/10

We just moved to Calgary and the property we purchased needed an updated heating system. Our daughter and her husband recommended Distinct Heating & Cooling on the basis of their excellent experience with the company. From the time we first met with Nate Burlando when he came to assess our needs and provide a quote until yesterday when the job was completed we were confident we had made the right decision. A detailed quote was provided along with an estimated time of installation and, in fact, they were able to move up the installation date due to a cancellation. The technicians, Landon and Christian, were right on time, installed the furnace and had it up and running by the afternoon of Day 1 (very important as the outside temperature was -10C), returned on Day 2 to complete the installation which included rough-in of an A/C system, replacement of CO/smoke detectors, a humidifier and a new thermostat, all of which was completed on time in accordance with the original estimate and the price came in exactly as quoted. Landon and Christian provided excellent workmanship and left the work area spotless when they left. It has been a real pleasure working with Nate and his team and we would not hesitate to recommend them to anyone.

Was this review helpful?
Company Response

Hello Freyr! Thank you very much for your wonderful words! The goal for all of our staff is to help you with the best of everything - knowledge, professionalism, and quality. We are very happy that you are pleased with the furnace installation in your home and the quality of our work. We always want to finish each job knowing that you are comfortable, have safe & efficient equipment and that you know how to operate it! Enjoy it all this winter!

Leslie G in Calgary
1 review Calgary, AB
10/10

We woke up to our furnace not working on a very snowy day. We just moved into her house a bit ago and and have never had to use a furnace company before. I went onto Home stars.com and chose to call Distinct Heating and Cooling. Well, I totally lucked out! The company was very busy but they managed to find some time to send the owner over to come and fix our furnace. Nate got the furnace up and running quickly and did a very thorough job of giving it a tune-up as well. He also took the time to look around our new house to make sure the smoke and carbon monoxide alarms were not expired and walked me through programming our furnace properly. Nate is very knowledgable and we will definitely hire him and his company again!

Was this review helpful?
Company Response

Hello Leslie! Thank you for the wonderful review! One thing any customer can count on is that our technicians want to have your system up and running and at it's peak performance level. It is often the small details that are overlooked that can really make a difference. We are watchful of those small details so that each homeowner is confident that with their system. We are very glad we were able to help you on such short notice too! We really do not like to see anyone in your situation and we will do whatever we can to help you. Thanks again!

BrianI in Calgary
1 review Calgary, AB
10/10

Nothing like having to trust a company that I have never used. I called on my York furnace not working ( where I bought from - they lost contract ) and Nate called me back at 8:00 PM and explained a very reasonable charge. I set up an appointment at 3 the next day. The service tech Jordan was there right at 3 and what a professional young man. He completed the almost complete inside replacement of my furnace. I was billed just what Nate explained, 160.00.
I have found a company I can TRUST!

Was this review helpful?
Company Response

Hello BrianI,
Thank you for calling us when you had an issue with your furnace. We try to respond to any homeowner that is in this situation as quickly as we can. We understand that being without heat can be very unsettling! Therefore we want to respond quickly and have the situation fixed as quickly as possible. You have articulated exactly what we aim for with any service call: respond quickly & get the equipment operation at a reasonable cost keeping the customer informed all the way through the process. We are very glad that we were able to take care of you!

A.Lui
1 review Calgary, AB
10/10

We had distinct heating replace our two furnaces and hot water tank in our aging home. We found Nate to be very knowledgeable and honest about what our home needed to do the job correctly. Other companies had told us that our home could operate on one furnace when it was originally built to operate with two and Nate was very thorough explaining why that was not the best option for us. We also had been told by other companies that a tankless water system, while a huge investment, would save us money and grant us a rebate from the government. Nate also explained to us why a tankless was not an option for Calgary and had the evidence to back it up. His crew was polite and efficient and left my basement looking better than before. I would recommend distinct heating to everyone!

Was this review helpful?
Company Response

Hello A.Lui,
Thank you for the wonderful endorsement! You have articulated well what we strive to do for all of our customers - give the the facts and then help them make the best decision for their situation. We couldn't be happier with the results of your installation and your response is exactly what we aim for. It was such a pleasure to work in your home! Call if you should need anything. Lori

Jennyyc22
4 reviews Calgary, AB
10/10

Where do I begin with how amazing of a company Distinct is! We hired them to install two bathroom vents and a new furnace. Nate the owner came to our house to assess our two projects and gave us a very fair quote (we received two other quotes). He is professional, kind and incredibly knowledgeable. His employees were always punctual and wonderful to have in our home. They worked efficiently. Nate even came to check on the status of the furnace install which was very comforting. We highly recommend Distinct and plan to use them for future housing projects!

Was this review helpful?
Company Response

Hello Jenny, It was a pleasure to work in your home! We couldn't have been more pleased with the outcome of this job and we are ssoo very pleased that you are happy with it as well! We want you to have the most comfortable home possible and we are sure that the improvements you made are going to be felt for a years to come. Thank you for trusting us with your installation! Enjoy your new furnace & equipment! Lori

Brent R.
1 review Calgary, AB
10/10

Distinct HVAC’s high ratings caught my eye on HomeStars while reviewing companies to assess and estimate my furnace and AC needs. We added them to our list of five companies whom we would invite into our home. Very quickly it became apparent who would and who would not make the list.

One was erased from the list quickly due to assuming, instead of asking, what we wanted done. Another did not know Calgary code so they were removed from our short list. A third was incredibly slow at getting back to us; when they finally did, they overwhelmed us with alternatives. We struck them from the list too. The fourth company wanted to help us save money by having us source a furnace from one big box store to save a bit while they would source the AC themselves. It seemed a bit awkward but was manageable. There was nothing bad about the company or the salesman. We also had Distinct HVAC in to talk about our needs.

Nate showed up on time; accurately assessed our needs; thoroughly explained all the facets of heating, cooling, filtration, and humidity; carefully took measurements; provided an appropriate number of options; and quoted us for exactly what we needed. No, he wasn’t the lowest bid, but would you trust your home comfort to the lowest bidder? You get what you pay for, as is the case in all of life.

His techs showed up when promised; cleaned up (literally vacuumed the work areas and stairs with their own vacuum) after finishing each day; and installed everything in a very aesthetically pleasing yet mechanically sound fashion. My dad, a gas fitter, and former maintenance supervisor at a gas plant in the foothills west of Calgary was very impressed.

When Nate came to do the post installation walk-through, he carefully showed and explained to me all of the important physical aspects of our new comfort system (AC breaker, furnace filter, humidifier filter and water valve setting; the manuals). I almost forgot— his tech broke the light switch cover during his work. so the first thing Nate did when we entered the mechanical room was to replace it with one he brought. Nice!

He also explained in great detail the use of the Ecobee3 system control unit. He detailed why he made certain settings and why we might want to alter them, based on our personal comfort preferences. He setup reminders for the filters and annual system maintenance as well to ensure a long life for our new system.

He also carefully reviewed the summer and winter checklist for the AC unit so that I understood its importance.

All in all, it was a very enjoyable experience. I highly recommend Nate, the two installers Landon and Kristian. as well as Lori, the coordinator who kept us in the loop all the way through the process.

Start with Nate. Don’t bring him in last.

Was this review helpful?
Company Response

Hello Brent, All I can say is Wow! We cannot begin to say Thank You! The detail of your experience with our company is what we aim for with each and every customer. It has been such a pleasure working with you - from the beginning of the quote process right through to the very end of the walk-through. We are very thankful that you put your trust in us - Thank you for that! Enjoy your new home comfort system! If you need anything call or email us anytime. We are here to help! Lori

Dirk S.
1 review Calgary, AB
10/10

The work was done very professionally and the staff was friendly.

Prior to the work commencing a representative from Distinct Heating & Cooling came to visit the house to evaluate the requirements. He also made recommendations on the location of the AC unit based on the city's by laws which I really appreciated.

The pricing was fair and overall we are very satisfied and would definitely recommend Distinct Heating & Cooling.

Was this review helpful?
Company Response

Hello Dirk,
Thank you for your wonderful endorsement! We want every job to be completed to all specifications by the City of Calgary and still keeping in mind what works best for our customers. We will always make suggestions to the homeowner based on city bylaws that they may not be aware of. We want the work we do to be above board with everyone we work with - from the homeowners to the city.
It was a pleasure to work in your home. We know you will enjoy your A/C next summer!

Don R.
2 reviews Calgary, AB
10/10

We had two furnaces, filter units and thermostats replaced and added two a/c units. Nate and his team were knowledgeable, courteous and professional from the initial consultation and quote through the installation and final follow up. Throughout the process it was obvious that they took pride in their work and the result was a high quality installation. They were done within the time estimated and left the job site clean and tidy each day. The final bill was exactly as quoted - no surprises. We are thrilled with our new system and we have no hesitation in recommending Distinct Heating and Cooling.

Was this review helpful?
Company Response

Hello Don, Wow! Thank you! We always feel very honored to receive reviews like this. It's what we strive for every day. But when our customers take the time to leave their wonderful endorsement on our page - it motivates us to keep doing the best we can for all of our customers. Thank you for your review - and thank you for the motivation as well! Enjoy your new heating system this winter! Lori

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Distinct Heating & Cooling

What makes us different from other heating and cooling companies that installs or replaces furnaces, air conditioners & home automation? At Distinct Heating & Cooling, it is all about quality. We believe in doing it right the first time. We take tremendous pride in our quality and attention to detail.

WE DO MORE THAN TALK ABOUT CUSTOMER SERVICE
At Distinct, we do business according to old-fashioned values.
• We stand behind our quotes; there are never any surprise charges
• We show up on time
• We keep you informed every step of the way
• Our uniformed technicians are courteous and professional
• We treat your home like it’s ours. If we wouldn’t do it in our home, then we won’t do it in yours.

WE GUARANTEE QUALITY
The highly skilled technicians at Distinct complete a strenuous four-year apprenticeship program. We take tremendous pride in the quality of our service, down to every detail of an installation or repair. Our workmanship is second to none, and we sell only top quality equipment built by leaders in the industry.

WE’LL GIVE YOU THE COMPLETE PICTURE
Whether you’re looking to replace your inefficient Calgary furnace, add air conditioning, increase the air quality in your home, or just repair your existing system, the experts at Distinct will guide you through the entire process. We will explain all your options to you upfront, in a way that will make sense to you. Then we’ll help you make the decision that works best for you so that you can feel confident about your choice.

WHAT CAN WE OFFER YOU?
» 24/7 Emergency Furnace Repair
» A+ Rating with BBB
» Furnace Installations
» Furnace Replacements
» Furnace Repair
» Air Conditioning Installations & Repair
» New Home HVAC (full installations)
» Air Filtration
» Humidifiers
» Thermostats
» Indoor Air Quality products & testing

Our technicians are fully trained to meet all your HVAC needs.

CATEGORIES
Heating & Air Conditioning and Home Automation
PRODUCTS
Furnaces, Air Handlers, HRV, Air Conditioners, Humidifiers, Thermostats, UV Lights, Air Purifiers.
SERVICES
HVAC Installation. Service & repair of all makes & models. Heating, Air Conditioning, Ventilation, Ductwork, Humidifiers, Thermostats, Indoor Air Quality.
BRANDS
York, Honeywell, LifeBreath, General Aire, Sanuvox, Aprilaire, Rheem, Lennox, Carrier, Goodman, Amana, American Standard, Bryant, Tempstar, Heil, Armstrong, Coleman. Service all brands.
WEBSITE
http://www.DistinctHVAC.ca
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, Financing
MEMBERSHIPS
BBB; HRAI Canada; SMCAA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Best warranties in the business!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.