Lost use of our old well in May 2012, and asked around and was told to call Ford Drilling. When you don't have any water, it's pretty important that you get that problem fixed as soon as possible. Ford Drilling was able to come a few days after we called and had the new well drilled and pump installed in a day. They were polite and professional. My only small concerns were that due to our site limitations they had to drive their gigantic drilling truck all the way around our house, which left depressions in the lawn (beyond anyone's control) and there was a bit of miscommunication as we weren't told that they would not do a complete hookup of the new water system from start to finish. Meaning they wanted a separate electrician to come in and hook up the power to our new well pump afterwards. This is something we would have liked to know in advance as it took another day before everything was done and after going so long without running water, even an extra half hour is a nightmare. It would also have been nice had they done a complete cleanup of the displaced earth. A large mounding pile was left for us to level and seed. And the clay byproduct from drilling was sprayed all over a section of our lawn and quickly hardened to rock-like hardness and was impossible to remove.