Tras Appliance Solutions Inc And Lg Appliances

TRAS APPLIANCE IS NOT RESPONSIBLE IF YOU HAVE WARRANTY DIRECTLY WITH THE MANUFACTURER. YOU HAVE NOT PAID US FOR ANY SERVICE. YOUR CONTRACT IS WITH THE MANUFACTURER. WE HAVE NOT DONE ANYTHING INCORRECTLY. YOU HAVE A RECALL PROBLEM HOSTED BY THE MANUFACTURER, ALL WE DID WAS FOLLOW THEIR WARRANTY REPAIR PROCEDURE. YOU ARE INCORRECT IN ALL OF YOUR WRITE UP. TOTALLY BIAS BECAUSE THE MANUFACTURER DOES NOT WANT TO HELP YOU. YOUR WRITE UP IS UNFAIR AND MALICIOUSLY CALCULATED.

THIS CUSTOMER FORGOT TO MENTION HE HAD THIS MACHINE APART AND TRIED TO REPAIR IT HIMSELF. ITS DIFFICULT TO DIAGNOSE A PROBLEM ACCURATELY WHEN SOMEONE ELSE OR SERVICE COMPANY HAS ATTEMPTED REPAIRS PREVIOUSLY. THEY MAY HAVE CAUSE UNSEEN DAMAGES. ITS WAS MUCH EASIER FOR ANOTHER COMPANY TO FIND THE ISSUE AND SOLVE IT BECAUSE TRAS HAS ALREADY DONE MOST OF THE DIAGNOSIS AND SPENT THEIR OWN MONEY OVER $200.00 + LABOUR ( 2 SERVICE VISIT) ON SUSPECTED PARTS THAT WERE REPLACED AND NOT RETURNABLE THAT WE DID NOT CHARGE THIS CUSTOMER FOR. IT'S ODD THAT THIS CUSTOMER DID NOT REQUEST THEIR DIAGNOSIS FEE AND SERVICE CALL RETURNED, IF THEY DID WE WOULD HAVE ASK THEM TO SUPPLY THE INVOICE FROM THE OTHER COMPANY AND REVIEWED IT WITH THAT COMPANY. THE ONLY CONCLUSION I CAN ARRIVE AT IS THIS CONSUMER IS NOT TELLING THE COMPLETE TRUTH. WE HAVE ALSO INVESTED TIME AND MONEY ITO REPAIR HIS PRODUCT, OUR INTENT WAS GOOD.. HE FAILED TO SEE THE POSITIVE SIDE OF OUR INTENT. .

This customer failed to tell the truth and they are very unreasonable in their review, they refused to have us complete the repairs because the wrong part was provided by the dealer due to a model and serial parts library engineering change. This is not uncommon in the appliance industry and other industries. We advise them we need to get the correct part and return. They became abusive and angry and cancelled the appointment. They were only charged a service call and a diagnostic charge, They were never charged any labour or fix it charges. They bought a refurbish product from some unknown dealer, the product was imperfect from the get go. They had numerous other services who damage the product even more before TRAS APPLIANCE SHOWED UP, They made the product practically unrepairable . We advise them from the get go, its a refurbish product not new. Our technician and company abided by all their time restriction and always showed up on time. They wanted us to call the husband 1 hour before so he can leave work to meet technician at the residence. some times we would call and the husband will not answer and we have to keep trying over and over again. Twice our tech showed and waited over 1 hour in the driveway before the customer showed up we had no issues with this behavior but it affects our technician schedule for the day and other customer who are also waiting. The first visit was to asses the product, The 2nd visit was to first fix one of the issues and then test the machine again . The 3rd time we did show up but no one was home and our tech called to let them know he showed up and had the part but it was incorrect and still wanted to accurately check the part on the product. CONCLUSION:: This customer twisted the story incorrectly to benefit their position because we refused to refund their diagnostic and service call charge . We spent over 5 Hours on this refurbish product and should have charged the customer much more but was reasonable enough not to to do so. They were totally unreasonable in their review.

This customer is not factual and seem to be missing bits and pieces of the issue, they were quite unreasonable in their review. They attempted to reverse the doors themselves.
The technician that was there has over 20 years of industry experience and when he reversed the doors he identified other broken or defective parts on the product which needed to be changed due to user usage over the period of ownership. He advised these parts needed to be ordered and upon return the repairs would be successfully completed so the doors were assembled so the customer could use as previously until he returned. They thought customer usage meant "they broke the part"" However the customer got really hasty and impatient and refused to have the technician back. She demand a Saturday premium service which we agreed to at no extra charge, again they became impatient waiting for the technician to arrive . The technician was running 1 hour behind time due to the length of time spent on previous jobs of which there is no control over, usually no times are given for Saturdays because its already an exception booking when customer find it hard to be home during the week.. Technician did call and advise he is running late but they became aggravated and suspicious for no reason at all. The call was dispatched and all parts were given to the technician prior to Saturday. This is where the customer has no sense of how the industry work. It would be impossible to have the service call dispatched at 5:45 PM when the customer called for a customer update , have all the parts delivered to a tech within 15 minutes. So this customer ran away with the notion that the service call was not even set up for Saturday, they were incorrect. The technician showed up and completed the repairs on Saturday. The parts that were broken or defective are from usage of the product and all it took was for the technician to start disassembling the doors to find out more.
Conclusion::: This customer intent was to get the manufacturer to give them new products and at the same time not pay for the reversal of the doors. Tras Appliance has always been ready and willing to adapt to their demands but their demand reached an extreme point that we had to start saying enough is enough and we did reduce the price of the reversal by 50%, which they failed to mentioned.

Thank you were much for your kind words. We appreciate the time you took We service over 500 new calls a months and although customers are very happy with our service. They never take the time to write us a compliment.