TRAS APPLIANCE SOLUTIONS INC AND LG APPLIANCES

Appliance Repair
5310 FINCH AVE E Toronto ON M1S 5G1
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Appliance Repair
TRAS APPLIANCE SOLUTIONS INC AND LG APPLIANCES
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52%

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Reviews for TRAS APPLIANCE SOLUTIONS INC AND LG APPLIANCES

Average customer rating:
6.8 10 (24 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Repair to Frigidaire Professional range

Can't say much for our high end stove which stopped baking at barely 2 yrs age. A call to Tras met with courteous response and scheduled call. Tech was punctual and quick to diagnose. Parts ordered and repair followed fairly soon. All was working just in time for holiday dinners. We appreciated the communication and follow up by office staff. If only our range maker performed as well. Would recommend Tras to others.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Gold

I called TRAS looking for someone to fix my brand new electrolux washer.
TRAS was the fourth authorized repair shop on the list. Not only did he
1. answer the phone
2. arrange for quick service
3. assess the repair over the phone
4. pre-order the part to save me 2 days of turnaround time
but on top of all that, he was a real sweetheart, extremely patient, he called me back several times, and when my machine turned out to be a lemon, he helped me to get a new one.
I have ALREADY recommended TRAS to friends.

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Private User
Private User
Private User reviews Toronto, ON
0/10

Charging extra money apart from warranty

I had to repair my dryer. So I called the warranty company to do the repair. They asked me to call Tras solutions.
When I spoke to them for booking an appointment, I came to know that they will charge me $150 (out of my pocket ) for keeping the dryer on the floor to repair it. They said they will bring some special instrument to do that.

I already paid extra for extended warranty on the dryer. Then I don't know why I have to pay again for this service. I am not calling them anymore. I was really disappointed and will not recommend this company to anyone.

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Company Response

YOUR EXTENDED AGREEMENT DOES NOT COVER TWO MEN TO LIFT THE DRYER OFF THE WASHER. THERE IS A RULE RELATED TO WORKERS COMPENSATION. WHEN TWO MEN IS REQUIRED FOR HEVY LIFTING THEY HAVE TO BE INSURED TO ENSURE THAT IF THERE ARE INJURIES TO THEIR BACKS ARM FEET THEY ARE ADEQUATELY COVERED BY INSURANCE ALSO WE PAY INSURANCE TO ENSURE THERE ARE NO PROPERTY DAMAGES TO THE CONSUMER HOME. WHO EVER THIS PERSON THAT WROTE THIS REVIEW IS VERY INCONSIDERATE AND DOES NOT CARE IF A PERSONS/WORKERS HEALTH IS DAMAGED. The extended warranty insurance does not cover an extra body for lifting heavy appliances. This individual should read the fine prints of their agreement. This is definitely an ignorant review by this consumer.

Trustworthy Girl in
Trustworthy Girl in
1 review Toronto, ON
0/10

Wine fridge repair

I used Tras to repair my wine fridge. They charge for diagnosis even when you use them for the repair (most companies waive the diagnosis fee if you hire them for the repair). For the repair appointment, I took time off of work and sat waiting for two hours, only to finally be told that the technician had not appeared for work that day. He came three days later, 45 minutes after the time he said he would arrive. He fixed the fridge but burned my kitchen rug in the process. I ordered a new rug and told the company I would be deducting the cost from the bill. Some guy at the company claimed they had, "analyzed the rug and determined its value to be $20"...a simple google search would have shown them that the rug was $93 plus tax.

Not only would I not recommend this company, I would highly suggest never calling them.

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Company Response

This customer has left out all the pertinent information and is very vindictive and unreasonable because they do not want to pay the full amount of the completed service.
This customer accepted a Saturday premium service at no extra cost because service time frames that was originally set was not realistic in the service industry, the service industry always sets a 2-4hr window or the whole day, this customer wanted someone there at exactly 9:00 am. In consideration of this customer requested we offered a Saturday service which balanced and compensated for the 2 hour that was taken off work previously. The Saturday service prevented this customer from taking any more time off as if the work was done the date previously requested. The customer is calling a floor mat a rug. it's not a Rug its a 36" x 24" inches mat that is used to stand on in front of kitchen sink while washing dishes. The price for this mat is actually 15-20 dollars at Costco, Walmart and google . This customer gave our technician permission to use this mat to kneel on, that was already burnt, damage and in bad state, she insisted on him using this terrible rug as a precaution. Our technician offered $100.00 off the repair bill anyways for a $20.00 floor mat just to prevent any dissatisfaction. Our company never did charge this customer a diagnostic fee, she is absolutely lying. we have proof that she signed. She was charge for parts, Service Call and Seal system labour less $100.00 for the floor mat. what a scammer and vindictive person trying to walk away from paying her bill. We had to call this customer numerous time before she responded and when she did was very obnoxious and discourteous trying to bully her way out of paying for repairs done.

10/10

Dishwasher power cord recall

Spoke with Blaze at TRAS about our power cord recall notice we received from Sears. He organized a service call within 4 days. The technician, Danny, was amazingly efficient and effective. For us, they proved to be a very professional service company and we would highly recommend them.

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jim conway in Scarborough
jim conway in Scarborough
1 review Toronto, ON
10/10

fridge repair

I called TRAs appliance after finding them in home stars. what a great company I Called them for service of my Bosch fridge and the unit was repaired in a timely manner. I also asked the representative if they sell water filters, TRAs appliance was able to provide water filters on the spot for my fridge. What a convenience. I will have their phone number on speed dial from now on

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about TRAS APPLIANCE SOLUTIONS INC AND LG APPLIANCES

Over 25 years of appliance service experience. We repair all brands of home appliances and guarantee our work. We work with many leading manufacturers which means certified and qualified technicians. Our goal is customer satisfaction through quality work, fair prices and fast turnaround times. Trust the experts the manufacturers trust. ...
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