SG3 SECURITY LTD

Alarm Systems
Unit 1 - 1921 Broadway Street Port Coquitlam BC V3C 2N2
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Reviews for SG3 SECURITY LTD

Average customer rating:
9.8 10 (79 reviews)

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Lee in Coquitlam
Lee in Coquitlam
2 reviews Coquitlam, BC
1/10

Disappointed customer service

THIS SITE PROTECTED BY 75 percent Edit.jpg SG3 SECURITY LTD
604-468-8807
Unit 1 - 1921 Broadway Street
Port Coquitlam
BC
V3C 2N2
CANADA

We had SG3 Security Ltd. installed our security cameras and alarm system in year 2015. We chose SG3 because they are local and seem reputable with their 4-5 stars reviews on facebook and yelp. In fact, everything seemed nice in the beginning. George seemed friendly and responsive during the first year.

Over the span of more than 3 years however, we have had windows sensors not working or responding to the security panel; and when I called for service, I was always asked to leave a message to arrange for service call - and then, no return call or follow up. When I looked for George, the Owner, he was always out of town for conference and out of reach. The only time he showed up was in year 2016 to replace the security panel in the basement. Other times, I got zero response or follow up from the company. So three of my window censors didn't work for at least 1 year and I had to by-pass those windows every single time before I could arm the house.

So this summer we have finally found another security company who is keen to take over our monitoring services and have all sensors fixed. So we contacted SG3 Security Ltd. via email to give them our "90 days written notice" to discontinue the monitoring services. We thought that we're no longer bound by the initial one year fixed-term and we're free to terminate the monitoring services as long as we give them the required 90 days notice.

We got a call the very next day (surprisingly responsive!) and were being told that the "90 days written notice" refers to 90 days PRIOR TO THE EXPIRATION OF THE RENEWAL TERM, which in our case is May next year. Such termination clause was never brought to our attention We didn't feel good about it of course! We felt upset because of our own mistake for not reading the fine prints in the agreement.

Regardless, we understand that we're bound by the agreement and we should just pay for the remaining ten months (a total of 10 months, from August 2018 until May 2019) even though the monitoring services have already been discontinued. So we wrote them another email to state the same to which they responded within one day! (Surprisingly responsive again) (and efficient) and had someone at my doorstep the next morning to collect their GSM device and our cheque for the full amount (as per contract - total $429.98).

All settled, or so I thought.

Moving forward to 1st of August, our bank notified us that we're still being charged by SG3 Security Ltd. for the month of August, which we have already paid via the last cheque. So I wrote them an email to request for refund and guess what? It's been a week. I sent them a reminder and yet, NO reply from them as to date. Not even a call.

In short, based on our actual experience with SG3 Security Ltd., we conclude that they are responsive and efficient ONLY when they want money from you, for instance:
(1) when your credit card on file has expired, they call you promptly to get updated credit card info;
(2) when you want to discontinue their services, they call you rightaway to inform you that you are stuck with them until the end of the auto-renewal term; and
(3) when you have a cheque ready for them to pick up at your place, they call and show up at your doorstep the very next day.

0 of 1 people found this review helpful.
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Company Response

Mr. Lee,

Over the term of your time with SG3 we did come out 3 times to repair windows, but not the sensors. We had to realign the magnets due to shifting of the windows in the frame. This was always done at no charge to you even though not a warranty issue.

Sadly you are correct in the delay getting back to your wife, as I explained to your wife sending me messages on Facebook to my personal Facebook account or calling my personal cellular telephone was not the best way to reach or communicate with the company, that is why we have an office phone number to our service department.

Mr. Lee, we have never received an email from you re: An August visa payment, however reading your comments on here I have looked into it and I find a credit was applied to your account for August 2018. As your account was not closed prior to the 15th, it was sent to be processed on the 1st of the following month.

Lisa G in Langley
Lisa G in Langley
1 review Langley, BC
10/10

Honest, Reliable and Excellent Service!

I moved into a townhome with an inactive old system, and had 3 companies quote on getting a new system up and running. I had committed to one already when I saw SG3 and immediately knew I was going with them. I prefer dealing with local companies with personal service, and do not like getting locked into long contracts, which made SG3 the clear winner.

Price is very reasonable, service is excellent, and the alarm application on my phone is ridiculously convenient. Thank you George and Brody for making my home safe :)

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Sean in Vancouver
Sean in Vancouver
1 review West Vancouver, BC
10/10

great service! anticipated needs, extremely expedient, friendly!

We live overseas and our tenants in Vancouver had a break-in so were anxious to get a security system installed asap. George answered his phone after hours and immediately followed up with our tenant that night, and went out the next day for a site visit, made recommendations, had us a quote, booked the install all within 24 hours. Great service. He could see that our tenant was anxious for a quick solution and even booked time in his schedule for the install prior to getting confirmation from me, to make sure he could get the system in as soon as possible to help the tenant feel safe. Bottom line - excellent experience on all fronts!

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Company Response

We are glad that we were able to help. Thank you again for using SG3.

Jenea in Burnaby
Jenea in Burnaby
3 reviews Burnaby, BC
10/10

Security system install and maintenance

We have used SG3 for several years now. They were happy to consult on what we really needed and set us up with an easy to use wireless system. They're very responsive to issues and questions. When issues arose they were there that day or the next, i.e. when a battery pack on the panel turned out faulty they dropped by next day over lunch to replace the pack - no charge. The monitoring company they use are also on the ball, calling me to check after I took the panel offline to paint, or when there's an outage to the phone line.
Overall great company, really good personal service, and the fees are very reasonable.

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Company Response

Thank you Jenea for your kind words.

Deny in West Vancouver
Deny in West Vancouver
4 reviews North Vancouver, BC
10/10

Amazing!

I've used SG3 for both my residence and my downtown vancouver office; phenomenal service & the latest tech - all for a very reasonable fee! If this company was public, I would buy shares!

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Company Response

Hello Deny, thank you for allowing us to transfer the service to your new home.

Adrian Podwinski  in New Westminster
Adrian Podwinski in New Westminster
1 review New Westminster, BC
10/10

Home Alarm System

We did a lot of looking around for alarm companies before deciding on SG3. The big ones, who we won't name, just had very impersonal service and one didn't even come to quote. This was a little unsettling as the company would not know what our needs were.

Once we had met with George, immediately we felt we would be in good hands. The system was totally customizable, up to date, and George was very helpful in explaining what his company had to offer. We just had a better feeling about SG3 as the service was very personable and down to earth.

Our installer for our system was Brody, and he was very quick and efficient. The system was installed in about an hour and a half and was done without any damage (other than a few expected screws!). Brody was nice enough to install a few extra stickers around the outside of the house to ensure other noticed we were protected.

I would definitely recommend SG3 to anyone out there. Again, very personable, great pricing, and amazing communication.

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Company Response

Thank you for using SG3.

Private User
Private User
1 review Burnaby, BC
10/10

FIxing Broken System

Our Alarm system went off for no reason and even though SG3 did not supply the original system they were able fix it and bring it up to date. They know what they are doing and they do great quality work. We keep using them and we are always satisfied.

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Company Response

Glad we were able to help you get your Security updated.

CJanes in New Westminster
CJanes in New Westminster
1 review New Westminster, BC
10/10

Excellent Customer Service

We have been using this system for 3 years and we would highly recommend this company to others. We had a home invasion and the very next day we called George and he came right away to install the system. Today he and another employee named Brody came to fix an issue that affected our alarm. We had some wiring from our phone line break and they made two trips to ensure that It was fixed and I did not have to wait for the phone company to respond. Above and beyond. Thanks guys! This was included in the monthly cost.

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Company Response

Thank you for your kind words.

kel in richmond
kel in richmond
5 reviews Richmond, BC
9/10

restarting security

We had decided to re initiate the security system in our recently purchased home. SG3 provided us with quick, quality service. They were patient with our questions and left us in full understanding our new system.

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Company Response

Make sure if you have any other question you call. That is why we are here.

Anthony in Vancouver
Anthony in Vancouver
3 reviews Vancouver, BC
10/10

Friendly and quick installation of new home alarm

My older home alarm got fried after a blackout in December and had been long past its warranty period. After calling a few alarm installation places for estimates I decided to go with SG3.

George was friendly and very helpful in helping me choose a replacement unit and discussed different panel and zoning options. George and Brody arrived as scheduled and had the unit installed and wired to existing sensors in about 1.5 hours. He showed me how to operate the main and secondary panels and made sure I knew how to bypass sensors and reprogram the master alarm codes (just the process of reprogramming the codes, to be clear) before leaving. He assured me that I could call him anytime if I had any questions.

Both George and Brody were very professional and efficient. I would recommend them for your home security needs!

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Company Response

If you need any other help Anthony, feel free to call.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about SG3 SECURITY LTD

SG3 Security is full service alarm company located in Port Coquitlum British Columbia. All monitoring is done by a local station in order to ensure quality response and certified personnel. See our webpage to find out why monitoring locally is so important.

SG3 Security is a leader of alarm systems in the lower mainland, established in Port Coquitlam. We have over 25 years of experience, installation, service and knowledge of all major alarm brands.

SG3 Security can provide service for your security needs from Alarm Systems, CCTV Systems and Card Access Systems.

We are a full service Alarm Company, Licensed with the Province of British Columbia, Security Programs and Police Technology Division.

SG3 Security is also a licensed contractor with the British Columbia Safety Authority as an Electrical Contractor. Make sure any company you call is also licensed with the Safety Authority; this will insure that they are properly bonded. Some companies will claim that this is not necessary because they use "Subcontractors."

ARE YOU DEALING WITH A SUBCONTRACTOR OR THE COMPANY YOU CALLED?

SG3 Security also uses a Local Monitoring Station, right here in BC, not in another Province or Country!! Check out our website to find out why local alarm monitoring is so important.

CATEGORIES
Alarm Systems
SERVICES
SG3 Security is a full service company, from Security Alarm Systems , Access Control Systems to CCTV Systems we are your one stop security location.
BRANDS
Our extensive background allows us to service all manufactures lines in Alarm / Security, Access Control and CCTV Systems. A few of the products we service: NAPCO, DSC, 2-GIG, Paradox,GE, Interlogix, Honeywell, Chanel Vision, Telguard, Everfocus, Linear, Northern Computers, Speco, Resolution WProducts, Azco, Acti, Aiphone, Altronix, Camden Door Controls, Digital Watchdog, Elk Products, Optex, Visonic....plus many more.
WEBSITE
http://www.sg3security.ca
PAYMENT METHOD
Visa, Master Card, Cheque, Cash
LICENSES
B5529 from Province of British Columbia Security Programs
MEMBERSHIPS
BC Safety Authority Contractor. (Make sure anyone installing for you is!!!) Tri-City Chamber of Co
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime on all Monitored Systems
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.