Reviews

10/10

My experience with Celebration Party Rental was great! We rented 18 little chairs and 2 height-adjustable tables for my daughter's birthday party. Reservation was done via the company website; payment made through a simple phone call; and then email confirmation received. All done within 2 days! I didn't have to worry much. I paid as I was quoted. No hidden charges. The furnitures were in great condition and CLEAN!!! - almost like brand new! I really appreciate it because as a parent organising kids party, the last thing I want to worry about is filthy rented party furniture! The lady at pick up and drop off was very helpful too! We managed to fit everything in the trunk, nice & tidy.

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10/10

From scheduling an appointment to work completion, our experience with Modern Purair Duct Cleaning is pleasant. They are responsive to my request and questions over the email and phone calls. Matt & David are good at what they are doing. They kept me posted on progress and let me know what to expect. Upon completion, they left my place clean and mess-free. Now our house smells so nice and fresh because of the deodorisation that they did to the system. So overall experience was great!

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Company Response

Ms Lee thank you for the kind words. Thank you for choosing Modern PURAIR


First Review

10/10

We hired Titeline Industries to construct a composite deck and a pergola in our backyard last summer. We have to say that they are amazing! The whole experience with Peter and his team was very pleasant. From the beginning of the project, Peter was very patient with us as we were quite uncertain about the size of the deck and design of the pergola that we want. Peter was also very helpful in helping us to decide on the composite decking material and making things work around our budget. When the construction started, we were on daily contact with Peter where he showed us the progress and let us know what to expect. He responded to all communication, which we really appreciate it. As we’ve had experience with other contractors in the past, we’re able to make comparison. We’re so glad and relieved that we found Peter. He is reliable and efficient. He was willing to and capable of meeting our objectives and expectations throughout. The whole project took them less than a month to complete, and we’re very satisfied with the results! The level of craftsmanship is superb. The project site was left clean and tidy! We’d definitely recommend Peter to anyone who is looking for a home improvement contractor.

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1/10

We had SG3 Security Ltd. installed our security cameras and alarm system in year 2015. We chose SG3 because they are local and seem reputable with their 4-5 stars reviews on facebook and yelp. In fact, everything seemed nice in the beginning. George seemed friendly and responsive during the first year. Over the span of more than 3 years however, we have had windows sensors not working or responding to the security panel; and when I called for service, I was always asked to leave a message to arrange for service call - and then, no return call or follow up. When I looked for George, the Owner, he was always out of town for conference and out of reach. The only time he showed up was in year 2016 to replace the security panel in the basement. Other times, I got zero response or follow up from the company. So three of my window censors didn't work for at least 1 year and I had to by-pass those windows every single time before I could arm the house. So this summer we have finally found another security company who is keen to take over our monitoring services and have all sensors fixed. So we contacted SG3 Security Ltd. via email to give them our "90 days written notice" to discontinue the monitoring services. We thought that we're no longer bound by the initial one year fixed-term and we're free to terminate the monitoring services as long as we give them the required 90 days notice. We got a call the very next day (surprisingly responsive!) and were being told that the "90 days written notice" refers to 90 days PRIOR TO THE EXPIRATION OF THE RENEWAL TERM, which in our case is May next year. Such termination clause was never brought to our attention We didn't feel good about it of course! We felt upset because of our own mistake for not reading the fine prints in the agreement. Regardless, we understand that we're bound by the agreement and we should just pay for the remaining ten months (a total of 10 months, from August 2018 until May 2019) even though the monitoring services have already been discontinued. So we wrote them another email to state the same to which they responded within one day! (Surprisingly responsive again) (and efficient) and had someone at my doorstep the next morning to collect their GSM device and our cheque for the full amount (as per contract - total $429.98). All settled, or so I thought. Moving forward to 1st of August, our bank notified us that we're still being charged by SG3 Security Ltd. for the month of August, which we have already paid via the last cheque. So I wrote them an email to request for refund and guess what? It's been a week. I sent them a reminder and yet, NO reply from them as to date. Not even a call. In short, based on our actual experience with SG3 Security Ltd., we conclude that they are responsive and efficient ONLY when they want money from you, for instance: (1) when your credit card on file has expired, they call you promptly to get updated credit card info; (2) when you want to discontinue their services, they call you rightaway to inform you that you are stuck with them until the end of the auto-renewal term; and (3) when you have a cheque ready for them to pick up at your place, they call and show up at your doorstep the very next day.

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Company Response

Mr. Lee,

Over the term of your time with SG3 we did come out 3 times to repair windows, but not the sensors. We had to realign the magnets due to shifting of the windows in the frame. This was always done at no charge to you even though not a warranty issue.

Sadly you are correct in the delay getting back to your wife, as I explained to your wife sending me messages on Facebook to my personal Facebook account or calling my personal cellular telephone was not the best way to reach or communicate with the company, that is why we have an office phone number to our service department.

Mr. Lee, we have never received an email from you re: An August visa payment, however reading your comments on here I have looked into it and I find a credit was applied to your account for August 2018. As your account was not closed prior to the 15th, it was sent to be processed on the 1st of the following month.