Appleseed Barrhaven/ Westend

UPDATE: Appleseed contacted me and successfully remedied my complaint with my service.

Contracted for snow removal including 'shovel service' to clear walkway. Since contracting the snow removal conditions have occurred twice and, in both cases, the driveway was cleared (eventually) by tractor but the shovel service did not occur.

I have called Appleseed three times now identifying that this service which I paid for has not occurred. In all three cases the response was the same - the call agent took my complaint and said she would pass it along but made sure I was aware that 'it's not guaranteed someone will call you back' and in all cases no one ever calls back.

So as of now they are not delivering a service I've paid for and their not returning my calls when I try to resolve the issue.

What an outstanding operation! I've been using their services for five years and have been consistently impressed with the quality and the timeliness of their work. Clearly my neighbours have been likewise taken, as several around me are now also using Appleseed Barrhaven/ Westend. Don't like to shovel? (and who does, especially with the winters we've had of late), then this is THE solution. Ken and his stalwart company of adventurers are simply superb! My strongest recommendation.

apple seed snow removal very disappointing service. did not clean the driveway properly. you can keep calling and complaining and no one does anything. I watched from my window the guy cleaning my drive way went once over it and drove away.

After seeing all the great reviews, I thought Appleseed would be a no-brainer.

Unfortunately, over the ENTIRE season, I had to call the company to come and clean out my driveway since it was never done. One week I left for a vacation and found that my driveway had never been cleaned and there was a foot of snow!

Every time I called they would assure me that someone was on the way, but often they would pass late in the evening after I had already come home from work.

I was very unhappy with this service and will certainly not be recommending them to anyone.

Our first year contracting a snowblowing service and we were extremely pleased with Appleseed Barrhaven/West End. Our tractor driver always cleared the entire driveway, not just the middle, as well as the end. The work was thorough, quick and done without any damage to our property. Communication from the President, Ken Dale, was constant, informative, reassuring and most often humourous as well. We would recommend them to anyone and will definitely be contracting with them again next year.

Excellent ongoing communication via Email updates in advance of storms and during. Never any damage and always clean to perfection! Amazing never had such great snow removal service. Highly recommended!

This is one terrific snow clearing company. When I knew I desperately needed to hire someone, my cousin recommended Appleseed as she has been a customer for years now and was always very happy. I am extremely impressed by the efficiency of the drivers in my first year of never having to lift a shovel on my driveway. Ken keeps us all informed, usually starting the night before a snowfall and gives us up-to-date communication on where the drivers are during the day. I wish every business did such a thorough job with communication! Add to that the fact that Ken Dale, the President of Appleseed, has a fantastic sense of humour that he uses to lower our stresses with this weather and you have one terrific service. It is apparent that customer service is a top priority with them. I am definitely staying with this company and heartily recommend it to anyone.

With all the snow that we received this winter, I have never had to wait and they remove the snow off the complete driveway not just in the middle. They have always been behind the snow plows. Also, you are well informed when they will be coming out via email. Excellent Work....by the this my 4th year with Appleseed.

I have been a customer of Appleseeds for going on 5 years now. I have always experienced professional and excellent service from the tractor drivers as well as Ken himself. I love the email updates alerting that tractors are in the neighborhood and info such as the plan for clearing during a heavy snowfall. I never hesitate to recommend Appleseed!

This is my first year with a snow clearing service and I couldn't be more satisfied with the service from Appleseed. I chose this company because my sister uses their services and she said she has always been happy with the service. I was particularly pleased with the constant communication letting me know what to expect in relation to the next snowfall. I will be returning to Appleseed again next year. Big thanks in particular to the drivers who probably never get enough thanks. When we are warm in bed or cuddled up by a warm fire, they are working long hours to make sure everyone gets taken care of. You guys rock!