Murehan Construction

Kitchen & Bathroom - Cabinets & Design
St. Albert AB T8N0B7
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Reviews for Murehan Construction

Average customer rating:
8.5 10 (11 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Master Craftsman

In today’s day and age it’s virtually impossible to find anyone with the knowledge, background, ability, willingness and innate ability to bring a task together as Robert can. I have zero hesitation in recommending him to do any cabinetry and countertop installation.

In addition, his keen eye for design and follow through of suggested design ideas appreciated and welcomed.

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Private User
Private User
Private User reviews Edmonton, AB
2/10

Murehan Construction

Murehan construction was recommended to us by another labourer, who hired Murehan construction to do reno’s in his come. Based on his reviews and some internet research, we hired Robert and the crew from Murehan construction to renovate my mom’s kitchen. We only were thinking of replacing the countertops, but after talking to Robert, decided to re-do the whole kitchen from top to bottom. Specifically: replace all of the cabinets, install granite countertops, add an island and install a pull out spice rack. Robert does know what he is talking about, and the kitchen does look good, but his communication skills and work ethic is lacking.
A down payment was given in April with the understanding that reno’s were to start the first week of June. To make a long story short, that never happened. What did happen, many, many times throughout the reno, was the fact that many phone calls, texts and e-mails were sent, and many of them went unanswered. We only heard from Robert on odd occasions, such as when days for install would suit them, or when we started questioning if our reno’s would ever be started, or eventually completed. To be fair, we were told that up until that point (June 12), boxes cables and crown moulding was ready, but it would “be another week or so” for the doors and countertop. We were given the option to either wait until everything was ready, or go ahead and install the items that were available. We opted to wait and get it all done at once. Finally, demolition of the kitchen started on July 12, a whole 1.5 months LATER than quoted due to “the warehouse being behind”. Our “newly, half updated” kitchen consisted of upper and lower cabinets, some pullout drawers, and our old counter re-installed because the granite was not yet available (even though we were told it would be). At this point, we were somewhat happy that something installed was better than nothing because we started to doubt that it would actually happen.
We had rearranged our schedule to accommodate Robert and his team many times.
After confirming with Robert about a good week for backsplash installation (because it could only happen after the granite was installed), I went ahead and booked a day…only to have to reschedule (and thankfully not incur any extra costs) because of Robert not showing up as promised. I rescheduled the backsplash install for the following week, and Robert promised that he would show up on the Monday. That didn’t happen. What did end up happening was Robert showing up on backsplash install day at 0830 (instead of 0800 as he promised), with a Tim Hortons cup in hand, rushing to get the granite installed. Don’t get me wrong, I am happy that the counter was installed, but the tile installer ended up sharing the workspace with the Robert, making the situation awkward at times.
The above wasn’t the only time we had to rearrange our schedule to accommodate Robert. For instance, there was someone scheduled to show up on a Friday to do some work. Friday came and went, and no one showed up or called. Robert received a text and a phone call from me, which wasn’t returned until a couple of days later, on Sunday. The excuse this time was: “Sorry, I am camping with my family, and thought I could have a couple of days off. The installer was going to come, but couldn’t. He didn’t have your phone number so he couldn’t get a hold you”.
Needless to say, the kitchen was STILL not fully installed by the end of August. The island needed the panelling installed, cabinet doors needed to be installed, the rest of the pull-out drawers needed to be installed, crown molding needed to be installed, handles needed to be installed and numerous other things. What was the real kicker, was that Robert asked for the rest of the payment during a random work day. We kindly declined and said “not until the kitchen is done”. Robert and one of the workers could not have left any faster that day, claiming that when they got to the truck, they will make a list of things that needed to be finished the next time they came.
After a lot of texts, emails, and voicemails, the kitchen was not “finished” until September 19, making it 3 months later than quoted, and 2 months after demolition had started. That list of things to finish that Robert said he was going to do, didn’t happen. Yes the kitchen looks great, but I am left with a useless pull out spice rack, something that Robert promised numerous times that he will complete. He even asked us if we wanted our money back “just in case he didn’t come back”. I should have jumped on that opportunity but didn’t because I believed that he was going to come back as promised. Roberts story behind the spice rack: it was made by a “German man” who owns a warehouse somewhere by Calgary. Instead of getting 5 baskets, we only got one with the promise that Robert will get more. Robert told is us that he was trying to get a hold of this German maker, but found out that this man had to go back to Germany, on short notice, because his visa or something ran out. To reassure us that we will get our spice rack up and functioning, Robert was going to make the trip down there to look through the warehouse himself if needed. That didn’t happen.
Needless to say it is now December 2018, and I have tried to text, call and email Robert numerous times, without any success. I have a useless spice rack with one basket that can’t even be used because there are no brackets to affix the basket to the rack itself. After some research, I found out that the spice rack is from a German company called Vauth Sagel and contacted them myself. I have hit a dead end with the company because they no longer make the size of baskets that I need. I am also missing a panel for the side of my cabinet, and a bigger piece of Granite that he also promised to get. My regret throughout this process was not being more assertive and holding Robert accountable.
The quality of the cabinets are ok. While Roberts team was still here on one of their random install days, we noticed that the facing strip on a shelf was coming off (and this is only a only a couple of weeks after install)! The shelf was replaced. However, the facing strip on one of the lower cabinet dividers is now coming off. To help keep its integrity, my mom bought a plastic paint roller, cut it down the middle and wrapped it around the strip. It’s really great having ‘bumpers’ on the lower half of the cabinets in case I stub my toe. Also, due to a design flaw, I know have a tennis ball permanently fixed to the oven to help the cabinet door maintain its integrity (please see photos).
We have come to accept the fact that Robert will never call us back. I have already started looking for a new spice rack, only to find out that it will cost a pretty penny because of its’ smaller size. We thought we did some really good research on Murehan construction, and because they came highly recommended from someone else, he would do an excelled job. I honestly do want to give Murehan Construction a better review, but his lack of communication and professionalism is something that I take seriously. I would have loved to work with Robert to make alternate arrangements, but know any form of communication would go unanswered. I strongly recommend in doing your own research before hiring Murehan Construction.

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Private User
Private User
Private User reviews Edmonton, AB
3/10

Counter top replacements

Murehan Construction has done two jobs for us in the last 8 years. The first job was a custom made cabinet and counter top for a basement reno and we had no troubles. Last year we asked Robert if he could replace our counter tops in the kitchen and all the bathrooms. Robert definitely knows his stuff but we had many communication difficulties and cancelled installation dates, lost measurements and different stones pieces placed in the wrong places. We have been waiting since March for someone to follow up with a minor repair to a chip on the counter top which was to take minutes to repair. We are frustrated and tired of waiting for the touch up.

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Company Response

Thank you for this Review Rodney.
It is disappointing to always get a negative review.
Like any business no one is perfect nor is any customer for that matter.
We did miss a digit on the measurement and took the correct approach to go back and confirm it.our staff also were turned away at the door one evening also for a another issue which was resin on ( the underside) of the granite slab.
We did warn of the granite chosen being difficult to avoid chips given that it is a brushed finish on an exotic stone.
We fixed all chips at time of install.
We offered free plumbing , supplied all bathroom sinks at no charge and also all the backsplash for each counter at no charge. This serviced exceed $750 of value.
I did do site check 7 months later to view a chip that was not there after install was completed, like any business we would charge a service fee for a regular call out. In conversation we simply offered this service at no charge if we could line it up with another job in the area in the coming months.
We called in July without a response as Our crew was in river-bend that week, We received one call back the same week this was posted.
If you have resolved this matter of repair of minute chip we are more than happy to etransfer $175 to you for the reimbursement of any fee paid for service by a professional company to do so.
We stand by our work as have we always and do learn from experiences to better our services and workmanship.

Ed Ricard
Ed Ricard
1 review Edmonton, AB
10/10

Kitchen and bathroom granite upgrade

We have a 30 year old townhouse that was renovated about 15 years ago and Rob from Murehan helped us with design ideas and the replacement of old countertops with new granite. Rob was awesome to deal with and was very helpful and knowledgeable. Our design changes required modifications to our cabinets and they turned out fantastic. Can't say enough about the workers. Polite, kind and nice to be around. They were clean and they were quick. The price was also better than another quote we received. We were referred by friends who were getting work done at the same time and I was glad they did.

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Kerry Parayko in Saint Albert
Kerry Parayko in Saint Albert
1 review St. Albert, AB
10/10

Kitchen Renovation

We absolutely love our new kitchen! Thanks to Robert and his crew. Robert took time with us to ensure we were happy with our design choices, the design was well thought out with great attention to detail in keeping with the rest of our homes design and style. They are all very professional, knowledgeable and experienced (and show up when they say they will.) The cabinetry, countertops, tile work,and lighting are high end perfection as well as the quality of craftsmanship. Favorite part: The floating shelves and custom pantry door, this I wanted incorporated into the new kitchen design and it was executed flawlessly. Have been and will continue to recommend Murehan Construction. Bathrooms are next!

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Richard Bourke from St. Albert
Richard Bourke from St. Albert
1 review St. Albert, AB
10/10

Kitchen Renovation

When Rob came to give us a quote we could tell straight away this guy knew his stuff. He had some great suggestions for our new island and came up with a really nice idea for the crown and back splash that we had never considered. His knowledge of granite and quartz was amazing and he did a great job guiding us through the process of picking our counter tops.

The workmanship that he and his team displayed was truly exceptional. It is really the first time that someone has surpassed our expectations, the quality of work is so high.

We consider the island that he and Darren built as one of the nicest pieces of furniture in the house, such was the craftsmanship and quality they displayed while building it.

I would not hesitate to recommend Rob and Murehan Construction to friends and family.

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Edmonton
Edmonton
1 review Edmonton, AB
10/10

Exceptional Quality and Service

I recently had quartz counters installed in my kitchen by Murehan Construction. I was amazed at the level of service and workmanship. Robert (the owner) is extremely knowledgeable and took the time to educate me on the various granite and quartz options. He and his team were very courteous and professional. I have received many compliments on the new look of my kitchen. You truly are in good hands with Murehan Construction. Thank you Robert!

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Kyla from Sherwood Park
Kyla from Sherwood Park
1 review Sherwood Park, AB
8/10

Chip in granite fix

I had a chip in my granite and they came out the next day to fix it as they were in sherwood park on another job. They did a great job u can barely see the chip and they explained everything. They did not charge me the full service rate either as they were already in sherwood park. We were very happy with the service and product.

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Travis Roth from Edmonton
Travis Roth from Edmonton
1 review Edmonton, AB
10/10

Service

I was completely satisfied with the exceptional service level of Murehan Construction. The business owner personally came to our home and was an exceptional gentleman. Extremely friendly, kind and helpful. In the future we will contact this company for any projects that may come up. The job was done quickly and we even struck up a conversation. A pleasure to meet and do business with.

Thank you Robert of Murehan Construction

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Marla R from Edmonton
Marla R from Edmonton
3 reviews Edmonton, AB
10/10

Hole in quart countertop

Robert from Murehan dropped by to install a hole in our countertop for a reverse osmosis tap. I sure wish two years ago that we ordered our quartz through Murehan. Much more professional and friendly than the company I chose. I will gladly give Robert a call when we move into a new home and would like quartz again. Thanks Robert, keep up the great work and positive attitude. - Marla and Travis

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Murehan Construction

Working with Edmonton and area. Our services include Custom Kitchen & Bath Cabinetry, Entertainment & Wall Units, Basement Custom Bar & Built In Cabinetry, Laundry & In Home Office Cabinetry, Closet Organizers & Storage Solutions and all other types of Custom Millwork.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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