I'm not happy about having to write this, but I honestly wish someone had warned me before hiring TROC to do my bathroom.
I should mention at the start that I believe this may be a Toronto TROC based issue only.
I'm just hoping this blurb can help someone else out there avoid the trouble I encountered with these people.
In a nutshell, my experience with the Toronto TROC team was about as pleasant as going through a nasty divorce. Seriously. Just. Awful.
My bathroom reno took 10 weeks to complete and went waaay over budget. Like 50% over their highest original estimate. They originally told me it would be a 3-4 week job.
I realize renos can often last longer and cost more than originally expected. I was even prepared for this. I live in an older home. Stuff happens. I know.
But the amount of extra time they took, and additional money they charged me exceeded the point of being ridiculous.
Absolutely nothing went right on this job. Nothing.
It took them 10 weeks to renovate a standard bathroom in a Victorian house with no changes to the original location of the toliet, sink or shower.
They had to reframe my entire bathroom twice because they did it so poorly the first time. They had to lay down the floor tiles 3 times, and put in a heated floor twice before they got it right.
I could go on and on but I won't. Some parts got even worse.
It was just ugly.
On the bright side, Perry, the owner of the company, is a true professional and a gentleman. In the end he made sure everything got re-done professionally.
For every misstep the TROC team made, they made a correction. Sometimes it had to be done two or three times, but it got done. I really appreciated that. It just felt like pulling teeth though.
So here is my advice to you: unless Perry himself is overseeing your renovation (which in my case he wasn't) I'd stay as far away from these guys as possible--especially if you're in downtown Toronto.
There's a team here using the TROC name that I don't feel come close to producing the type of work that Perry has built his well earned reputation on. At least they didn't at my place.
Like I said at the start, I wish I didn't have to write this. I'm honestly not a complainer by nature, and have never written a review on anything before--good or bad. It's just not what I do.
My experience with TROC in Toronto was just so awful I couldn't in good conscious let someone else fall into the same situation I did.
I should also note that this work was done one year ago, so perhaps they have a new team in Toronto.