This review has been flagged for verification.
This review has been flagged for verification.
Very professional communication. Good work. They did job on time , We will difiently hire them again if we face any issue again. I would recomend them to every one.
Thank you very much for your review Wayne. Happy Holidays! The T-ROC team!
The project was a complete renovation and reorientation of fixtures for both the master and hallway shared bathroom. The project team (Dennis & Sean) and sub contractors are experienced tradesman and the finished work is proof of their quality craftsmanship.
If you are thinking of any renovation work, expect the house to be dusty even though the team cleans up daily. Prepare your budget for additional cost due to unforeseen work once the walls and floors are removed. We had additional work due to poor "builder" installed products or workmanship, however, Dennis & Sean do recommend affordable solutions and if required call upon other reputable sub contractors.
Due to the number of variables, the completion date of your renovation project may over-run due to on the availability of material, sub contractors and unforeseen work. I would recommend Dennis & Sean along with their sub contractors to mitigate these activities and hire them for any future projects.
Hi Mike, thank you for your review, we appreciate your feedback. We hope you and your family are enjoying your bathrooms. We look forward to your next project.
All the best,
Dennis, Sean and the T-ROC team
The work was done well, all the guys kept doing their work on time. All issues were resolved in timely manner and very satisfied with the final work. Only issue I had was some communication gap with Dennis, and because of this some work was missed. To get this work included again would have caused the delay in finishing the work. Also their online software did not work properly for communications, as well as payments. Everything else was good and satisfied with the work.
Hi Ketan, Thankyou for your candid review. We take our level of service very seriously and any input for us to improve is greatly appreciated. Our team enjoyed working with you. Dennis and the T-ROC team.
Excellent communication. Quality work. Timing pretty good, but we were not living through the reno. Respectful of property . Great to work with.
Hi Brenda, thank you for your kind review! We enjoyed working with you! Dennis, Sean and the T-ROC team.
This entry did not meet HomeStars review criteria.
They replaced my main level flooring and a kitchen renovation.
What an fantastic job!
The communication was great; Robbie kept me in the loop during the entire project and they even managed to come in under the projected time frame...very happy and would never use anybody else.
Hi Jim, we really enjoyed working with you on your project! Thanks for everything James! We look forward to working with you on your future projects! Robbie and the T-ROC Waterloo team.
Sixteen weeks for a scheduled 4 week reno of our kitchen. Existing flooring that was to be kept having to be replaced at my cost, because of shoddy workmanship. Little effort made to protect existing floors to be kept. Even the Project Manager admitted that the work being done was of low quality. Live electrical wires left exposed for weeks at a time, until I complained. Workers not showing up when we were told, with no call. Workmanship of trim work of such low quality, I am going to redo the partial amount that was done and complete the rest. We were given a time line of work to be done, and had planned time to do painting of walls prior to the kitchen island installation by another company, but the work was not completed until weeks after the install. Painting is going to be much harder now.
We are sorry you did not have a positive customer experience with your renovation. Its difficult for T-ROC to manage timelines when the kitchen cabinets and counter tops are being completed by third party contractors or suppliers - especially given the lead time required by these companies from when the customer officially pays for the their order. It is also very unusual for T-ROC to supply poor quality workmanship as the team would have looked after any quality issues immediately. For a renovation to go well all parties need to work together to get the best result. We do appreciate your feedback and we will strive to be better in the future. The T-ROC Team.
We engaged TROC for a ensuite bathroom reno and to address a leak issued which had not been well handled by a prior contractor. We were very happy with the reno, Great design ideas using the existing foot print and not doing a total rebuild (i.e. focus on new shower space, toilet and tiles. The the trades were all very good and managed well.
Similarly the leak issue was addressed well. We really appreciated the perseverance and professionalism to get to end of job.
Thank you very much for working with us. We certainly enjoyed working with you! Dennis, Sean and the T-ROC Markham Team!
Very pleased with both baths. All the guys that came in were friendly and knowledgeable and did excellent work. Site Supervisor made everything from my end smooth and easy. Will definitely use TROC in the future. I have already recommended them to friends. 100% recommended!
Thank you for the kind words and support Brenda. It was an absolute pleasure working with you. We can't wait for your next project!
All the Best,
Dennis and The TROC Durham Team
Why choose The Renovators of Canada? For over the past 15 years The Renovators of Canada has grown to locations in Durham, Aurora, Stouffville, Markham, Vaughan, Toronto, Hamilton, Guelph, Kitchener, Waterloo, Barrie, Brantford, and London. Unique to the industry, The Renovators of Canada provides a 10 year warranty on all craftsmanship. This home renovation warranty protection was established to provide peace of mind as home and business owners contemplate renovating a personal or commercial space. Included with the warranty is a complimentary follow-up visit one year after the completion of all renovation projects. T-ROC is a Baeumler Approved Contractor, fully licensed and insured including WSIB. Other affiliations include memberships with the National Kitchen and Bath Association, CARAHS, Better Business Bureau. We have a proven track record working with our customers with full transparency in every aspect of your project. Can’t be present all the time during the renovation process? No worries, we have specialized client software that allows you to see the entire schedule and pictures as the project happens in real time. We care for your home like it’s our own and always conduct ourselves respectfully and professionally. With our motivated and innovative professionals we will transform your house and make your dream home a reality. Visit our website at www.trocanada.com