Fresh Air Furnace Services

Duct Cleaning
Calgary AB T2G 5E6
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Duct Cleaning
Fresh Air Furnace Services
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73%

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Reviews by rating (past 12 months)

Reviews for Fresh Air Furnace Services

Average customer rating:
7.8 10 (51 reviews)

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Irina in Calgary
Irina in Calgary
1 review Calgary, AB
10/10

Furnace, Duct and Vent Cleaning

Fresh Air Furnice Services thoroughly cleaned or furnace, all the ducts and vents in our house. They recommended we also clean the dryer exhaust vent and we are very happy with their workmanship and expert knowledge. We are very pleased with the professional and friendly service and would highly recommend Fresh Furnice Services. We will definitely use them again in the future ??

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Private User
Private User
Private User reviews Calgary, AB
10/10

Excellent Service!

Alex and Peter were very knowledgeable, capable workers who did a great job cleaning our furnace/vents/drier & also sanitizing our system.

They were prompt, thorough, and very polite. I would highly recommend them!

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Private User
Private User
Private User reviews Calgary, AB
10/10

-34 and no heat and they were there when I needed them

It was -34 and that's when the furnace decided to quit. I called Fresh Air Furnace and they were there right away. They assessed the issue, determined the part needed, and had me back up and with heat in no time. They could have charged me a fortune as I had no other options but they didn't. It was less than I was expecting and they were fast and professional. Very, very impressed.

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Private User
Private User
Private User reviews Calgary, AB
1/10

Furnace inspection and cleaning

Had Fresh Air Furnace in for a cleaning service, which went okay, the staff was friendly and seemed knowledgeable enough. Within an hour of them leaving, the blower motor started making odd noises and completely died a few hours later.

Where my frustration comes from is - they wanted almost $500 to replace the blower motor. I'm not suggesting anything was done on purpose to harm the motor, but they should realize that they likely had some effect in the motor failing. IMO, if they had a good sense of professional responsibility, they would offer a deep discount to replace the motor (which is no more than $100, and maybe 30 mins labour).

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Calgary, AB
2/10

Furnace Cleaning

Bought two Groupons to have my furnaces cleaned - my home and a rental. I had used them before and was very happy. To begin with, they were 2 hours late to my house. They called and let me know they were let but I didn't rebook as I don't really have alot of options for days off. We reviewed everything prior to them starting and everything was in good condition and working. After 4 hours they came up to tell me the humidifier solenoid was broke (worked before they started!) and it would be $150 to fix. I debated given they had already taken up 6 hours of my time and agreed to $100. They fixed it and left. I wasn't overly impressed and I did feel a bit bamboozled.

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Company Response

Thank you for your feedback. We can definitely understand your concern but to assure you, the solenoid is an enclosed part with no ability to damage it during furnace cleaning. On flow-through humidifiers, the solenoids are the only parts that generally break and this was the case here. We do apologize for the inconveniences cause due to our team being late and the pricing for the solenoid reflects a big discount for the service.

Majed
Majed
3 reviews Calgary, AB
10/10

Furnace service and cleaning.

This company is awesome. They were able to work with my hectic schedule ( I have 2 kids, 2 & 3 years old, same birthday ).
They arrived early, were efficient and did an excellent job.
They left no mess, and within a month, my utility bills went down.
I vow to use them on a yearly basis, moving forward.
M. Larbe

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Private User
Private User
Private User reviews Calgary, AB
4/10

friendly staff,but did not thoroughly clean my vents ?

They told me my furnace and vent is very dirty.and there are still some dust that are stuck in the joint of the vent.they suggest i need to book again to have them completely clean.

I am a little confused..why they cant clean it now,and need me to pay again to have really clean vents and furnace?

The reason is my vent is too dirty??
well,isnt it why i need your services?
I feel they are in a hurry to the next services,that's why they dont have time to thoroughly clean my vents .

My total was around $300.
so need to pay $600 to have my vent real clean..very expensive!

but the guy told me he is an honest guy,it is IMPOSSIBLE to completely clean really dirty vents in one trip .
May be he is right?

The staff are nice,but im not sure about the quality of the cleaning service

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Company Response

Thank you for your feedback. We have consulted with our technician and can assure you that the cleaning was completed up to our highest level of quality. The technician that performed the work is one of our senior techs. The comments he made are that the HVAC system was extremely dirty and hasn't been cleaned in a long time. Although, the cleaning that we performed was done well, it would be advised to complete a secondary cleaning next year or the one after due to the state of the HVAC system prior to the cleaning.

Tammy Sanders from Calgary
Tammy Sanders from Calgary
2 reviews Calgary, AB
8/10

Furnace and duct cleaning

Friendly staff, however the end price more than doubled the groupon I paid for. You will be charged for both having a furnace and another price for having a high efficiency furnace.

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Company Response

Thank you for your Feedback Tammy! We do try to make it as clear as possible that there are extra charges for High-efficiency furnaces, furnaces with central AC, and boiler style furnaces because it's a different process for cleaning. We apologize for the any miscommunications that may have occurred.

Chaitanya from Calgary
Chaitanya from Calgary
1 review Calgary, AB
5/10

Duct Cleaning

I used a groupon coupon to use Fresh Air Services to clean my furnace. The guy came on time but i was not satisfied with the service done. They even tried to convince me to clean my furnace chimney and boiler chimney for 120$ which was not necessary. I rather felt i should not have paid for this service.

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Company Response

Thank you for your feedback! We do offer this service as it should be done periodically as part of regular maintenance. This is something that is optional and would have been presented as such. We apologize that you did not feel that the service was required; however, I am curious to know how you were able to determine this. Please give us a call so we can discuss and potentially come to a solution.

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