- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
Thank you Charles, we appreciate your feedback.
Thanks so much for taking the time to share your feedback on Homestars. We are thrilled to have met yours (and Manny's) expectations. It is our intent that you will all be so much more comfortable in your home with it's newly insulated roof. Thanks again for your positive feedback and should you ever have any questions or concerns about your new roof, please don't hesitate to contact us.
Thanks so much for sharing your experience on Homestars. We don't forget you once we replace your roof. Customer service is extremely important to us and that is one of the reasons we won the 2014 Better Business Bureau Ethics award for Community/Investor and Stakeholder Relations. All our customers matter to us. Thanks again for the feedback.
Thanks so much for sharing your experience with Claw on Homestars. Peter is adamant about quality and that's what makes working with him so rewarding. I'm so glad you felt the same. We really value our relationship with our customers. Thanks again for your feedback.
Thank you for taking the time to write a review. We really appreciate the positive feedback. Should you have any questions or concerns about your new roof please don't hesitate to contact us.
Hi Linda, thanks so much for taking the time to write a review. We strive to provide excellent service to our customers and it's great to know that we are succeeding. Thanks so much for choosing Claw - it was wonderful working with you. Carmen
Hi Maureen,
Thank you for taking the time and writing a review! You are exactly right, you do get what you pay for :).
Claw’s estimates will often not be the “cheapest” one out of the barrel. We do not believe in competing solely on price but mainly on quality. We do our work based on building code. To do this it costs more for us, for the higher quality products, more time for proper install, replacing old material and products, and absolutely no cutting corners. There’s been instances where we have not received a roofing job because of price, and that’s completely fine, that’s a decision that every consumer has the right to make. Anyways, the client went with the “cheaper” guys and then a couple years later we receive a call from the same clients. Their roof is leaking badly and they cannot find or get a hold of their “cheaper” roofers. Now the client needs to have their two year old roof replaced due to the damages incurred. It makes sense to me (as a consumer) to pay a little bit more for a better roof that’s installed properly, than to pay for two roofs in two years.
Maureen, I’m happy that you are so pleased with your new roof! And thank you for your referrals!
If you ever have any questions or concerns please feel free to contact us. Have a great spring…if the snow ever decides to stop :). Heather.
Hi Annette,
Thank you so much for the great review, even with the complication. :) Now this is an interesting topic, a topic I feel quite passionate about. Unfortunately the wrong colour was delivered to your house and we did in fact install the wrong colour :), occasionally we all make mistakes...it's inevitable. As a given I think that its very important for every contractor to provide quality service, but what really sets a contractor apart from the rest is that they'll actually be there to correct any customer service issues. We receive lots of calls from clients that have had a new roof installed by a different roofing contractor/company but now have a leaking roof, and the roofing company is no where to be found or if they do find the roofer they flat out tell their client "too bad" or "it's not our problem" to the client. So they have to call us to fix, or in some horrible cases re-roof their practically new roof that they just paid for. Whatever the situation is Claw will always be there for each and every one or our client. Thank you again Annette for your understanding with the wrong shingle colour and seeing the value in Claw's great customer service. On a side note: To anyone who reads this, I'm not saying that every roofing contractor, or any contractor for that matter, is going abandon you when you really need them, but as a consumer (to protect yourself) please do some research on the contractors that you may want to use and what they offer. Also keep in mind, ultimately with any product or service, you get what you pay for.
Annette, If you have any questions or concerns regarding your roof please feel free to contact me. Heather