Reviews

10/10

I do most of the renovations in my little house myself, but I needed some professional help with the plumbing. Jared started for me with a shower tap change. He was polite, knowledgeable, quick and skilled, so I hired him to relocate my laundry. He took the time to listen to the plans for overall design, and helped me to make it reality. He was personable and easy to work with, and patient to listen to me rattle on about my dreams for the basement. About a year later, I had the funds to add a custom shower to the powder room in the basement. I had a plan to bump out a wall to relocate the vanity, putting the shower were it used to be. Again, Jared took the time to understand my vision, and added new supply and drains seamlessly to the existing plumbing. Everything was done perfectly and all passed code. Today my new shower looks and works great! I couldn't have accomplished it without Jared's skill.

Approximate cost of services:
$1,000.00
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Company Response

Thank you! I am always happy to help and always happy to listen! (you do some great work yourself! The bathroom looks awesome!)

10/10

I'm a single mom and I moved across the city almost a year ago, from a townhouse to a bungalow. These guys were super polite and on time. The were fast and efficient, even with all the stairs in the townhouse. They were very careful with all my fragile items, also with the bulky furniture they took great care not to bang into walls or doors. They are the only ones I would trust with my next move!

Approximate cost of services:
$800.00
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10/10

I found these guys at the Home Show in February. They offered me a fair price and patiently answered all my questions. They did a modification to my roof line at the same time, which I was very happy with. The wrong colour shingle was installed, but they immediately admitted it and it was resolved to my complete satisfaction. A+++ customer service!

Approximate cost of services:
$4,000.00
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Company Response

Hi Annette,

Thank you so much for the great review, even with the complication. :) Now this is an interesting topic, a topic I feel quite passionate about. Unfortunately the wrong colour was delivered to your house and we did in fact install the wrong colour :), occasionally we all make mistakes...it's inevitable. As a given I think that its very important for every contractor to provide quality service, but what really sets a contractor apart from the rest is that they'll actually be there to correct any customer service issues. We receive lots of calls from clients that have had a new roof installed by a different roofing contractor/company but now have a leaking roof, and the roofing company is no where to be found or if they do find the roofer they flat out tell their client "too bad" or "it's not our problem" to the client. So they have to call us to fix, or in some horrible cases re-roof their practically new roof that they just paid for. Whatever the situation is Claw will always be there for each and every one or our client. Thank you again Annette for your understanding with the wrong shingle colour and seeing the value in Claw's great customer service. On a side note: To anyone who reads this, I'm not saying that every roofing contractor, or any contractor for that matter, is going abandon you when you really need them, but as a consumer (to protect yourself) please do some research on the contractors that you may want to use and what they offer. Also keep in mind, ultimately with any product or service, you get what you pay for.

Annette, If you have any questions or concerns regarding your roof please feel free to contact me. Heather