They didn't show up for my first scheduled appointment and gave an untrue reason why. They won't talk directly on the phone, only via emails and request forms. I have a chain of 10 emails trying to find out when and if they were going to show up.... back and forth when one phone call would have worked. But, oh no! They're too 21st century to have any human interaction. They showed up finally and charged me $200 to reconnect an internal drain hose on my washer. 5 minutes work and no parts used! This company is awful and I will never use them again.