Star Alliance Heating & Cooling Inc.

Heating & Air Conditioning
77 Steelcase Rd West MARKHAM ON L3R 2S5
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Heating & Air Conditioning
Star Alliance Heating & Cooling Inc.
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97%

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Reviews by rating (past 12 months)

Reviews for Star Alliance Heating & Cooling Inc.

Average customer rating:
9.9 10 (27 reviews)

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Peter  from Richmond Hill
Peter from Richmond Hill
3 reviews Richmond Hill, ON
10/10

Everything Great from start to finish

I called Star Alliance for a quote to upgrade our very old furnace and air conditioner. Jacky showed up on time the next day. I was most impressed by his knowledge and professionalism. He explained what we had and what we need. He provided us with options and price quotes on different Lennox models. We signed a contract with him the same day and he arranged for installation a week thereafter. Jason and his helper arrived as scheduled, on time, for the installation. Both the furnace and AC unit were installed in under 10 hours. They worked hard, kept the place clean and tidied up afterwards. I was most appreciative of the little things that matter --- covering the stairs and carpeted areas with tarp; removing all the cardboard boxes; hauling the old furnace and water heater to the sidewalk; and, giving us with no additional charge, a cover for the AC unit and a pretty nice Honeywell programmable thermostat. Oh, did I mention that the price quoted for the whole job was more than fair and reasonable ? Jacky even arranged for the auditor to come and conduct the energy audit on the same day so we can apply for the rebates from Enbridge. He also contacted Lennox on our behalf to register the furnace and AC unit for warranty purposes. Overall, I enjoyed dealing with Star Alliance and would recommend them highly to anyone looking to update their furnace and AC unit. They are absolutely wonderful people to deal with.

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Company Response

Hi Peter
thanks so much for choosing us as your heating contractor and wrote this great review! you are easygoing and great to deal with from beginning to the end. if you need any assistance in the future, please let us know anytime.
all the best!

RonInTO in Markham
RonInTO in Markham
0 reviews Markham, ON
10/10

Always a pleasure to deal with Jacky

I was dealing with another HVAC company on the repair of my AC unit. The other company had me waiting for more that a week for a part. Star Alliance and Jacky had the job done in a couple of days.

I had a similar experience with Star Alliance a number of years ago and will not hesitate to contact them in the future.

Thanks Jacky!

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Company Response

hi ron
we are so happy to see your positive feedback about us! And thank you for staying us for years!
we will still doing our best to carry our our services.

Angelica in Markham
Angelica in Markham
1 review Markham, ON
10/10

Installation

They did an excellent job installing my furnace, HRV and attic insulation! They were on time, efficient and professional in their work. After the installation they spent a bit more time explaining to us machine settings that will save energy and save money in the long run.

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Company Response

hi Angelina
we appreciate your business and thanks for taking time to write us the great review. if any of your friend need furnace, ac etc, please kindly let us know. we will make sure any person you referred is happy with our work and service.
best regards!

Dan in Woodbridge
Dan in Woodbridge
1 review Vaughan, ON
10/10

Professional and Great service!

My hearter did not work at mid night of the Easter long weekend. The customer service came next morning after I called at the mid night. It is so glad! They worked 24/7 more helpful for the client.
Thanks again!

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Company Response

Hi Dan
I'm so glad you like our service. Winter weather is cold here , our service team will continuously to work hard to keep our customers stay warm.
thank you for great review!

Alex  in Richmond Hill
Alex in Richmond Hill
1 review Richmond Hill, ON
10/10

good sales and service for aircondition installation

I bought two set of air condition from Homestar, Jacky and Jason provided really good consideration, honest , reliable and proffesional service and installation.

I strongly recommend to buy appliance from Home Star

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Company Response

hi alex
thanks for your business and your recommendation!
all the best!

apple in Markham
apple in Markham
1 review Markham, ON
10/10

LENNOX FURNACE INSTALLATION

My 25 years old furnace broke down. Star Alliance heating company provided very good service for my furnace replacement. Jacky gave to me very good price and explained to me how to apply for rebate. I will choose them again in the future. Thanks!

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Company Response

Hi Apple
Thanks for choosing us, and so glad to know that you are happy with our service. please call us anytime for your hvac needs!

Harry Y. in Markham
Harry Y. in Markham
1 review Markham, ON
10/10

Furnace replacement

Two days ago Jacky's company replaced our furnace and tank, it was -20 degree outside, all of the work was completed on time, so we almost not get impacted by the cold weather. We were satisfied with their perfessional work. Good job, Jacky!

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Company Response

Hi harry
weather is bad but we want keep you warm! thanks so much for your business, your rebates already been applied , we will look after you whenever you need us in the future!

Pamboo in Markham
Pamboo in Markham
1 review Markham, ON
10/10

Furnace repair

Last night the furnace stopped working, it was under 50 degrees in the house. Star Alliance came right away and fixed it. I would recommend them to anyone with a furnace problem or in need of a furnace or air conditioning system.

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Company Response

Hi Anna and Martin
Thanks for your good comment about our service, we always try our best to make sure our customers stay warm in winter and cool in summer.

JP in Markham
JP in Markham
1 review Markham, ON
10/10

Furnace

Thank you Jacky for your quick response to our furnace problem. The turnaround time in calling you, getting Peter here for a diagnosis and yourself bringing over the part and fixing the furnace was incredible. Especially as this is one of the coldest nights this winter. We really appreciate how we can always reach you and your friendly manner. Julie & Martin Plante

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Company Response

Hi julie & martin
Thanks for your review. I'm glad we are able to fix your problem before -20 celcius cold weather hitting. please keep in mind to change the filter regularly. I wish you always have warm winters. Take care

ruggles531 in Toronto
ruggles531 in Toronto
1 review Oshawa, ON
10/10

Furnace replacement

Outstanding service from this company...AGAIN! My AC died 3 summers ago in the midst of a heat wave. Jacky made a point of stopping at my house on his way out of the city for the weekend. He recommended a new AC unit which was WAY cheaper than any other quotes I had and it was installed next day!! Let's rocket forward to this past Thursday. Our furnace motor was making a racket in the morning and I vowed to take a look when I got home. Unfortunately it died half way through the day so the AC stopped working...during the hottest spell we've had all summer!! My wife organized a tech to come in and we were told the motor was shot. I phoned Jacky on Friday and took his recommendation to replace furnace, as it was getting old anyways. He already had commitments for Saturday but had his installers here on Sunday (of a long weekend!!!) and they got us up and running in no time. What incredible service!! Jacky was very informative and supportive as part of the sales call and the installers were great also. They installed and took the time to make recommendations on thermostat settings, etc.

USE THESE PEOPLE...you won't be dissappointed!

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Company Response

Hi craig
Thanks so much for your business with us! we are looking forward to service you again in the near future! all the best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Star Alliance Heating & Cooling Inc.

Star Alliance Heating and Cooling provide professional installation and services on Furnaces, Air conditioners, Boilers, fireplaces, water heaters, floor heating, commercial rooftops, oil to gas, electrical to gas etc. Our very best team are looking forward to service you soon. Thank you
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