Right from the start when I called Laird and Sons to book an appt, I had a good feeling about this company. They offered the same day booking and the next. I opted for the next day and Charly, the technician arrived and immediately placed those shoe covers on :) and dealt with our AC unit in a timely manner. He was friendly, respectful and very knowledgeable. He made the diagnosis and clearly explained why our AC was not cooling properly. He explained the extra cost for the part/repair and continued to explain each step of the repair and procedures. My husband and I felt that we were fortunate to have Charly as our technician as we both thought he was honest, efficient, experienced in repairs/service and qualified. After a few days we discovered another problem with our AC unit (to no fault of Charly) and the very next day Laird and Sons scheduled Charly to review the AC and make any necessary repairs. He identified another issue and now our AC is cooling and functioning properly. Cross our fingers it continues to do so. Big thanks to Laird and Sons for excellent service. We highly recommend Charly!