Installed heat pump and iComfort thermostat, as well as replaced furnace. Work was well done and the house was left surprisingly clean.

Laird & Son installed a new ductless A/C system in our century old Toronto home in July of 2022. This year was the first service call on our new system needed to maintain our 10 year parts and labour warranty. The service rep arrived on time, was courteous, and meticulous in inspecting and servicing both outdoor units and four indoor units. As our system was new, and I had periodically cleaned the filters indoors, there was not much cleaning required. The procedure took about an hour. During the call our technician emphasized the impotence of regular filter cleaning (a 5 minute procedure per indoor unit) and offered tips and operation suggestions that were very helpful. My only concern was that we thought the pricing was a bit steep. An annual service call is required to validate the warranty.

Laird and Sons are wonderful. I cancelled my Enbridge contract after having Laird and Sons put in a new furnace, a very difficult install and they did a great job. Wonderful staff, very responsive. No pushy sales tactics, just excellent customer service.

Furnace would keep cycling off. Called Laird and Sons in the morning and had a service tech there before 3:00pm.
Very knowledgable repair person named Adam. Would seek his services again. Furnace is working perfectly.

The service was excellent - scheduled same day, arrived on schedule and fixed the problem promptly. Both the office staff and the technician (Brian) were helpful, friendly and efficient. This is my second time using this company - my first experience was just as good.

I have been dealing with Laird and Sons for 3 years now. They provide annual servicing for my boiler and mini split AC's. My NTI boiler (which was not installed by them) has been having issues and twice they were able to have nti provide parts at no cost to me, they could have easily not bothered and I felt they went above and beyond.

All their service technicians are knowledgeable, kind and respectful! It's always a pleasure to deal with them and I can't recommend them enough.

The company replaced our furnace in 2016 and had been doing the annual maintenance. The annual maintenance is done efficiently and keeps the furnace in good condition.

When Matt and Rick completed our annual furnace cleaning, their attention to detail was extraordinary! With phenomenal skill and expertise, they were able to successfully service our furnace. Matt and Rick's high level of professionalism was shown by their determination to solve all the issues and they would not finish the service call until the furnace was running at 100% capacity.

Matt and Rick are an extraordinary team! As the frontline representatives of your company, you are so fortunate to have Matt and Rick, two very talented and skilled professionals, in your employ!

As a longtime customer with Laird and Son, their professionalism, attention and knowledge never cease to amaze me. Their company clearly employs top notch staff. From Kyle who arranged the repair of a part to Alex , the technician who performed the service call. Their covid safe protocols are also very much appreciated.