To save time on my part, here is the a copy of the email I sent to "INQUIRES" with NO response (email was sent on Feb 11, 2020). Edited out names and street address from original email.
I am sending this email on behalf of my parents living in Scarborough. My parents had a NEW furnace installed on the 22nd January 2020. The furnace itself was installed with NO issues. However, there is an issue with the cold air intake pipe from the outside. I am including in this email thermal and regular pictures of the issue. The issue is where the cold intake pipe enters the house. It is NOT sealed correctly, both inside and out. There is a space between the pipe and wall that needs to be sealed correctly on the outside. The inside needs more sealant to cover the holes. Cold air is getting in; as I can feel a draft on the inside of the house once I take the insulation out. And when I do take the insulation out, I am finding it wet – from moisture/condensation. The solution that was given to my Dad was to add more insulation. This did NOT fix the issue, only to create MORE moisture/water and the insulation to become sopping wet in cold weather. I am puzzled as to how this passed inspection with all the holes not being sealed correctly and why it has not been corrected with my Dad’s complaints. There was a cover on the outside of the house that housed the old pipes and stopped any airflow into the house. My Dad was told that it could not be used for the new installation as it was not up to code. Now that you have the back ground information of the issues at hand, we have a few questions that I request a response back in an email:
1. How was the pipes installation able to pass inspection?
2. When will you be sending a specialist who pays attention to detail and ensures the job is done right and correctly, to fix the leaks inside and outside of the house, where the new pipes were installed?
3. Why can’t the old cover be used on the outside of the house (to cut out drafts) to house the new pipes, in relation to “the code” changing? (My Dad needs the cover back as it wasn’t to be taken away in the first place – thank you)
Please follow up with my parents and call them to set up an appointment so that this issue gets rectified and fixed for good. I trust that the right thing will be done and that this was all an oversight.