Star Alliance Heating & Cooling Inc.

Very happy with the unit it's quieter and more effecient. The installation technicians did a great job. Jacky Liu was very helpful !

My house was upgraded by your great work. My family feels happy with your service.

Sales person Very helpful good personal relationship so far. Jacky is knowledgeable, very polite.

Jacky tried best to arrange installation earlier than scheduled due to the cold weather.
Installation overall is satisfied.

This is the first time I called a service company not by any referral. I found Star Alliance in one of the weekly flyers and took a chance and no regret. Jacky is very knowledgeable in HVAC and fixed my lack of heat issue (ongoing for few years) without trying to sell me a whole new unit. I had maintenance contract with a much bigger competitor for the last few years and they didn't find the problem or fixed my issue. All they were interested me was to replace my furnace/AC units. Money wasted. I always like to do business with a honest company that only charges you for what you need. Keep up the good work Jacky! You know I'll be calling you again.

I booked an appointment with Jacky to get an estimate for a ductless air conditioner installation. Jacky arrived on time, did an in-depth walk around, and provided several different options (Mitsubishi, Fujitsu, and Gree). I decided on the Mitsubishi unit since they have the best reputation in the industry.

Installation was booked for one week later, installers showed up on time. Two guys installed the unit in about 6 hours - installation was very clean, nicely done. Overall I'm very happy with the price I paid and the quality of the work done.

Just before our family move, Star Alliance Installed a new furnace, air conditioning and tankless hot water. So far, so good! I highly recommend Star Alliance Heating and Cooling - talk to Jacky, he's the go to person and priced out several other competitors.

They also cleaned up and followed up with us to ensure we were happy with the installation.

Excellent work!

I find all my contractors right here on Home Stars. A a result my wife and I found Star Alliance for a complete retrofit of our heating and A/C. Electrical and gas bills are way down, and our home comfort has improved, ten fold. Very good company and staff. Overall an excellent company!

WE HAD THE AC, FURNACE AND HOT WATER TANK INSTALLED IN JULY. JACKY AND IVANHOE ARE KNOWLEDGEABLE AND PLEASANT TO DEAL WITH. REASONABLE PRICE, FAST, RELIABLE AND EXCELLENT CUSTOMER SERVICE. THEY EVEN DID THE WARRANTY REGISTRATION FOR US...EXCEPTIONAL SERVICE.

Jacky was a patience & knowledgable sales rep, he was nice to deal with (although evidently he had many appointments that day and I was probalby taking too much of his time). The AC installation was done in half a day by 2 guys, and I have not had any problems since the install 2 months ago. The price was also very reasonable, I would recommend their service.

Purchased Details:

KeepRite G9MVE060 Furnace (96% Efficency)
-Two stage/ variable speed Motor (60,000 BTU)

KeepRite NXA624 2 ton AC
- 14.5 seer
Return Boot
Filter Rack
Water tank installation (I purchased previously)

Price $4400 Taxes in minus $650 in rebates (which they are taking care of)

$3750 after Rebates

Comments

Salesperson – Jacky:

I was initially impressed with Jacky’s knowledge and patience in dealing with me. His willingness to explain the areas I was a little confused about really won me over..... One stage, two stage, Variable speed.. wow!!. Anyways.. he took the time and explained why I should go with one vs the other. He also recommended American Standard vs Keeprite as they had a better track record in terms of reliability, nevertheless I chose the cheaper option due to my budget

In a addition to meeting with Jacky, I met with representatives from Reliance, Costco, Sears and a friend of the family

First the Reliance guy.. WOW!!! (the guy was a racist!!!), after his inspecton, we stated to talk pricing, I should him Star Alliances card and said :there guys are giving me a way better deal” he looks at the card and notices Jacky Name and proceeds to say.. “Chinese, Ohhh, Chinese is no good.. they don’t do a good job!!” Then he started to bash Reliance’s packages and offered to do a side job for me as he had “no allegiance to anyone”.. No thanks.. next!

Sears was the next to come in.. great guy, very knowledgeable, prices were ok and the fact that they had 10 years labor was fantastic!!. Decided against them as I read too many bad things about they the quality of work done by their installers … I mean… contractors

Costco sent a lady and they wanted 8k for a Lennox system!!! 8k.. no way!.

The last guy I had in was a friend of my Dads, price was right, trust was there, but ultimately decided to stick with Jacky due to price and overall vibe I got from him.

As I mentioned above, Jackie professionalism really won me over.

Installers:
From what I can see, they went above and beyond.
-Got here on time (10AM on a Sunday and didn’t leave until 11PM) with only an 30 min break!
-One of them even noticed that my new water tank (I purchased, they installed) had a cheap plastic drain valve and replaced it with a brass one. I’ve felt the wrath of having one of these going on me so I was really happy they replaced it for me.. saved me a headache in the years to come. No charge by the way!
-The Furnace exhaust tubing was installed well above eye level (8-9 feet) as I have a narrow walk way leading to my backyard
-Had them comeback another day as I was having issues with the heat not working… turns out It’s an issue with thermostat.. no charge again!!
-Clean up was amazing.. everything was left as it was before
-I have a finished basement – they covered my stairs and floors so they wouldn’t get dirty

Overall, great team… already start to give word to family members about them

Star Alliance …. Recommended if you want honest, affordable, and above average work ?