Appliance Repair Team Inc.

On July 19, I had called this company as our dryer stopped heating. I saw the ad in Google on top and sp made the call. I was told that their charges are $80 which would be adjusted once we do the repair with them and the service will be done on the same day as they advertise. Upon arrival the tech told us that it is actually $280 + taxes which would include any repair and it is not $0 for repair but just the fee to show up. We were in emergency so we decided to go ahead with the service as we have kids and dyers are a daily necessity. After we paid $280 + taxes we were told any pares would cost extra to which we also agreed as it was an urgency and was told that any part that needs to be replaced will done on the same day. The tech took only 2 minutes to diagnose the problem and told us that the the switch needs to be replace3d and we have to pay another $280 + taxes, to which we agreed as we wanted to get it done after having spend already $280+ taxes. When he was leaving I asked him as to why my part is not been replaced - to which I was told that they are out of stock and it will take 3 business days. Since we had paid for the repair and part we had no choice but to wait for 3 business days. After 3 business days we called the company and the lady answering the call started yelling and telling us that she has no control of part replacement as it is not in her hands as her supplier is getting the replacement part for the dryer. Their response made us really frustrated and had to rely on nature to dry our clothes in our backyard. We were told we will get a call as soon as the replacement part of the dryer would be available. It has been more than a week now and when I called them today the lady screamed again and said that they currently do not have it in stock and not sure when the replacement part would be available. At this point it was really testing our patience and we asked for a refund to which the rep answering the phone told us that to look at our service agreement and nothing much she could do. I have learnt a lesson after burning my hands and facing days of inconvenience after spending around $500. The brand of the dryer is Moffat which is not a high end brand and is available in retails for around $675. I just hope that other families are aware of this and after seeing their reviews in Better Business Bureau, this is a typical pattern and many others have filed a complaint with the better business bureau

House call was $80 which I assumed would cover cost of looking at appliance. To actually look and diagnose the problem, technician demanded $370 and then left me with a larger bill for parts. Do not trust this company.

Booked an appointment to have our microwave looked at. They told me $80 service fee. The repair person came and said it's $290 for them to do any work. Said he would have it fixed for that amount plus parts. I asked the cost of the parts and he said he didn't know, but probably something small and would be included.
20 minutes later he said it was $985+ tax for part and then additional labour charge.
Told him to leave and he would not budge on the price.

They are not honest and I would not recommend anyone ever use them as you can see by all of the terrible reviews.

the tech came to my house and did absolutely nothing and left. i was not home and my wife paid him. i called him on the phone and they quoted me 480$ to do the work and did not want to tell me any details. he told me that he will leave a quote and will be valid for 48hrs and he did not. when i called they said no he did not say any of that. Unfortunately i did not see other reviews before request their service. complete worst service i ever see. pay attention and avoid these guys at any price. complete rude,

My fridge was not cooling but freezer was working fine.
I called Appliance Repair Team, and they sent the technician. After his investigation, he said the motherboard needs to be replaced, which is going to cost approx. 900 $. After few days, he came back and installed the motherboard. After installation of this part, the fridge didn't work at all, not even freezer which was working before. He said, try start after 2-3 hours.
After 2-3 hours, it didn't start. Then I followed up, and they said over the phone, now I need another part which is 700 $.
I asked this lady over the phone, how the technician is sure it is going to resolve the issue, he was saying different thing when he was here. She says, "you have to trust us and buy the part, you have no option". So basically I paid around 1100 $ to them already and they are not even willing to listen to me. They just want me to buy that part.
Not sure if that is their real business, Beware...the way customer service spoke sounded like she was asking for ransom...her exact words "We already installed part and that is yours", working or not?? Where is the warranty?
BEWARE OF APPLIANCE REPAIR TEAM..

We booked them for a dryer repair - dryer wouldnt stop spinning. He fixed the problem but only gave a 30 day warranty- of course it broke again after 2 months. Called the company about it and booked them to come back but then didnt want to waste our time so called back to cancel they are demanding 80 dollars more for a visit they didnt make. After we already wasted 600 on a dryer repair that didnt work! Make a smart choice and google the company before you book them.

came to fix my fridge worked for 10mins after the repair guy came then it stopped working.

called them back to come fix it and they didnt. called my credit card company to freeze the payment as they did not complete and do there job correctly. and they sent a collections company lol.

About an hour ago I had a technician come to service and fix a clicking sound on the igniter of my range stove. This is my first experience working with this company and so far, the booking and process has seemed very positive. Within a half an hour of investigating he let me know the problem was resolved by soldering a wire. He demonstrated it and it seemed fixed. I gladly paid $280 dollars and he said if in year or so if it happens again I will need to replace the part. After they left, I tried to use the stove and the same exact problem happened so I called and spoke with customer service thinking they would send the technician back to properly fix the problem. She did not offer any solutions other than that is how the program works. Now as a customer I feel like that was a complete waste of money. What did I just spend money on? I can not help but feel I have been had here.

I asked to speak with a manager to which the CSR responded that an email will be there in two minutes. That email never happened. This place should not be in business.

DON'T TRUST THIS PLACE
First off, I am a 70-year-old senior, a perfect target for these types. Everything worked other than drum turning and with a simple belt change, I have fixed them myself in the past when I was younger and more agile. So the tech shows up to fix my dryer, with the line you don't have to pay the $90 service call fee that you already agreed to, just to get me in your door, and instead pay me 3 TIMES that amount for the labour that he claimed was required to install a $170 Dryer Repair Kit. $170 Dryer Repair Kit? What even is that? It could be anything. Or nothing at all. I thought the price for I don't know what it was outlandish. The tech sheepishly agreed with me and his responsibility deflection response was regrettably that's just what the company they get their parts from charge. BUT as luck would have it, I have one that fits the year, model and make of your dryer in the trunk of my car!! Imagine that!!. I saw nothing exchanged. It didn't fix anything if it really was something anyway so the $299.60 including tax labour cost to install was wasted too. All in with tax, the bill came to half the original price I paid for the dryer when I bought it new. Over $500 wasted. Insanely too much money for a simple repair I know, but acceptable if the dryer works if I cant afford a new one on my government Old Age pension. But it didn't work. He performed that worthless work on May 29th in a little over an hour. I paid more to him for hours labour than I pay my lawyers for an hours work. At least they do their job. The dryer never worked again after he left, so another service call was booked a few days after the original repair date on June 2nd. Why they were all insistent they were doing me a huge favour not to charge me again for the second trip is beyond me. The guy did get the drum to turn but 9 days later it is not working again. Though the tech never said a word to either my wife or myself about it, he secretly wrote a quote for a new motor for approximately $550 with HST on a piece of paper he left behind to prove he was here. Now I would be spending more than I did for the dryer when I bought it brand new. PLUS at least another $300 for labour. And no guarantee it will even work. How is it this company has not been criminally charged? I usually do a little research first before hiring anyone to do anything but I was so rushed at the time I didn't do that. Companies like this are the reason I do research so as not to be taken advantage of. Now looking, I see everything negative on 6 different reputable review sites, social media sites including a negative BBB report with an ALERT not to do business with them as well as a CTV segment featuring multiple victims and their stories.

Over the phone the quoted $80 for the technician to come look at the problem and then that the fee would be waived when the service begins. So the technician arrived and said it would be $320 to START looking at it.... Okay 320 is cheaper than a new machine I thought.. after he proceeded to tell me the water pump needed replacing and it would be $175 for that... After I paid he quickly left and I ran the machine to find that it still was not functioning. Called back to ask for the contractor to return only to be told they couldn't return until 5 days from now