I am speechless! Not only was I absolutely thrilled that a WOMAN came to repair a major household appliance but she was by far the best repair person ever - bar none! Leanne gave me numerous tips, she explained everything that was going on with my washing machine, she provided a real education on the whole corporate industry of planned obsolescence, and was just delightful. She didn't charge me for an additional $171 part!!! AND she didn't charge for her labor. I thought I'd died and gone to heaven. Do not call anyone else for a repair!