Save And Replay

Satellite Sales & Service
MISSISSAUGA ON L5T2L5
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

30%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Save And Replay

Average customer rating:
4.4 10 (7 reviews)

Sort by

seamus from Toronto
seamus from Toronto
1 review Toronto, ON
10/10

Antenna equipment

These people have all the gear you want to install your own antenna. They have the best of the best and great pricing. Excellent delivery too. People write bad reviews because antenna reception is a touch and go science. Take it out on the supplier but truth be told most people do their own thing and then blame the supplier when they are not satisfied with the results. I'm getting over 40 channels and I have a DVR with loads of TV shows and movies stored on it. I have no cable TV bill so my investment will pay off in a short period of time. I bought excellent products from the best brand names and all the tiny little accessories and tools to get the job done professionally. Save and Replay is a solid outfit.

Was this review helpful?
Ian from Toronto
Ian from Toronto
2 reviews Toronto, ON
0/10

OTA antenna installation

Worst customer service I've ever encountered!

After having an antenna system installed in the fall of 2013, which resulted in poor reception, the owner went berserk to have to deal with having the installation team back to tweak my system for acceptable reception. I had to pay the installers a full payment for adding a pre-amp (which did the trick). Sadly the pre-amp was supposed to have been installed originally, but wasn't. I was first told by the installers today that adding a preamp wouldn't likely improve my reception. Once it was installed, the improvement was evident. Several more channels became available, including PBS from Buffalo. Signal strength is up majorly too. Since having the antenna installed, most Buffalo viewing was poor or non-existent -- even the CBC here in Toronto was shaky at times.

Dealing with a company that is not willing to support their product by helping make it work without temper tantrums from the owner. with name calling, is worse than 3rd rate. I would NOT advise working with Save and Replay based on my experience. I didn't know about HomeStars before dealing with Save and Replay where I could have read a review or two first.

Was this review helpful?
T from Toronto
T from Toronto
1 review Toronto, ON
1/10

Antenna and DVR

Terrible customer service. The owner (male) is arrogant and rude. I purchased $500 worth of equipment, struggled with it, and the owner said I was "wasting his time" when I needed help with it. Avoid the business and buy elsewhere. God help you if you need to return something because they'll make it very difficult for you (despite their 20% restock fee).

Was this review helpful?
Bruce in Etobicoke
Bruce in Etobicoke
1 review Etobicoke, ON
10/10

OTA Antenna, mounts, recievers

The staff were upfront and honest about setting my expectations.

I am very happy with the solution I have. Intially I came with a long shopping list based on my research. They suggested I use a staged approach and report back the success and quality of signal I was receiving. This isn;t changing a lightbulb, If you can't do that, you might not want to consider OTA.

They do not do installations and considering the liabilities associated with doing installations neither will I. Value minded consumers going this route would not accept $1000 fees to install high mounted antennas.

Was this review helpful?
Matilde in Toronto
Matilde in Toronto
1 review Toronto, ON
0/10

Bought antenna and then enquired about installation

We bought at Save and Replay an antenna that we installed outdoors ourselves. We get 23 channels, but the reception in not stable and there are times when we lose most of the Buffalo channels. My husband called Save and Replay to ask if we needed a different antenna . He was told the antenna was OK, but it needed to be installed higher than the second floor. When my husband said that he would go with the professional installation, but needed some guarantee that it would work, he was insulted and treated rudely. Their attitude is unacceptable to say the least.

Was this review helpful?
Robert J Etobicoke
Robert J Etobicoke
1 review Etobicoke, ON
0/10

TV Tuner

Had purchased a tuner product from this company. The owner informed me that the product will work with my xbox/windows media center. The product was defected and once I looked into it, the product doesn't work with WMC in my region - Canada. When I came to exchange the product the owner stated that their is crack for Windows Media Center that will solve my issue, but never mentioned this upon selling me the item. Even though the actual product was defected - The owner did not budge on their NO REFUND OR EXCHANGE policy. Even though she had lead me to believe that this would work seamlessly with my xbox/windows media center during the sale of the item. The owner of this business had failed to provide me with knowledgeable advice during my purchase and/or remotely decent post customer service. This is the first review I have ever done for any company or business, solely due to the fact that the owner, reflecting this business, does not value their customers and is only concerned about the immediate financial benefit of selling and not refunding funds. I had came to simply exchange the item and purchase an antenna and cables. They business would've profited more from that, then not refunding my purchase, which was made falsely based on the inaccurate recommendations of the owner. I would NOT recommend this company to anyone as it is honestly a risk to purchase an item and not be able to return it the same week, if it is defective and have to experience horrible customer service because of an owners ego and inability to admit wrong-doing.

Was this review helpful?
RR in Scarborough
RR in Scarborough
14 reviews Scarborough, ON

First Review

10/10

TV Antenna

I was getting tired of my cable bill and the poor value for my money and I wanted a change. I had heard about people getting TV antennas and receiving TV signals over the air. In my searching for information one name kept coming up: Save and Replay. I decided I should go and take a look at what they have to offer. The staff were very helpful and friendly and took the time to explain all about OTA signals and how to get the most out of them. I bought a Channel Master antenna and cancelled my cable and could not be happier. Now I get about 30 channels all in HD, and the best part is that they are all free.

If anyone is looking to cut the cable cord I would strongly suggest you take a look and Save and Replay.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.