After having Alarm Force in my house for over 20 years, I called with a simple request, proof of my alarm. I was told that it would take up to 3 weeks. That's ridiculous. I asked to speak to a supervisor and was told that they don't have supervisors (????) Such a change. I always received great customer service when this company was alarm force but not that you're bell, it's horrible. I also have 2 of my 5 business's with Bell (installed when you were Alarm Force) Have yet to receive the promised hardware and just discovered that the camera's were never recording even though your technician said it was done when he set up the system. I have been paying for nothing and was told that there is nothing you will do. As a big company you should tsruly be ashamed of yourself!