Upon reading all the great reviews on this site about this mover, I decided to work with them to move my stuff from Vancouver to San Francisco.
The move ended up being a total nightmare. Tammy was the person we worked with and she has been an absolute pain throughout the entire process.
1. They overweighed our stuff by 1,000 lbs. Only after we argued and insisted over and over again that they made a mistake did they rescale our stuff to discover their mistake and they never apologized for it.
2. They give you 1 - 2 days notice before delivery. If you want a specific date, you have to pay $500 extra. Good luck coordinating that if you live in an apartment building where you have to book the elevators.
3. They break your stuff.
- Boxes labeled with big red fragile stickers all over the place are totally crushed.
- My piano was stood up on its side, the back panel broken and one of the keys totally broken.
- The brake cable on my bike has been pulled on with so much force that the cable is detached and the frame holding the cable is bent
- One of the legs on my tv stand is broken
- The back panel of my dresser is detached from the frame
- A whole bunch of other knicks, scratches, and broken things that I won't bother listing here. Let's just say they don't take good care of your things.
4. They are not very nice. I got into so many arguments throughout this entire process. I got yelled at by their dispatch guy and their driver. They're just really difficult people to deal with.
I would highly recommend you consider other options if you're looking at these people. What happened to me might be an isolated incident, but I really think the fact that this company is so difficult to deal with if things go wrong should at least cause you to think twice before you decide to work with them.
My wife has relocated overseas from Southeast Asia to Canada with an entire container of fragile items before without issue so it's not like we've never dealt with a moving company before.
This company is not good at customer service. You should never get yelled at in a situation where so many costly mistakes have been made by the moving company.
Update: It seems Transcanada Movers has responded to my review with quite a few inconsistencies and blatantly untruthful things. I have all the emails to back up everything I've said. I don't want to deal with this anymore so I'll just leave you all with the list of complaints this company has on the better business bureau <http://www.bbb.org/mbc/business-reviews/movers/trans-canada-movers-in-delta-bc-217203/complaints>.
Think twice before you use these guys! Don't say I didn't warn you!