DH from London

My wife and I used TransCanada movers to move from Vancouver to London, Ontario. We ended up using them based of the number of positive reviews on this website among others. Unfortunately we had an awful experience and would never recommend moving with them. We needed our stuff to arrive by July 1st so when we originally booked we made this very clear that it didn't matter how early they needed to pick our stuff up as we had family in Vancouver that we could stay with. We were assured that it wold only take 7-10 business days to arrive so the movers came on June 13th. 10 business days later (June 27th)we still had not heard anything about when they would be arriving. I called the company and they just told me to call another number. I called that number, left a message and didn't receive a call back. Not only was our stuff now late, we had no notification and response from the company. We called the office again on Saturday and they again just told us to call another number. This time there was an answer and they said that our stuff would be delivered Thursday or Friday, a full 13-14 business days later. There was no apology or offer for compensation.We now had to either sleep on the floor or rent a hotel room and eat out for a whole week. We get a call on Thursday and are then told our stuff would be delivered on Monday, not Thursday or Friday! We wrote an email to the company explaining our unhappiness with the situation and had no response. We called again and they said they would look into it. Later that night we got another call saying it would be delivered on Sunday. Thankfully it was delivered on Sunday, July 6th. A full 3.5 weeks later, with no apology. With being a full week and a half late, it cost us apporiximately an extra $1000. Even worse, as we unpacked our boxes (we had them pack) there was an absolute disrespect for our belongings.We had paperbook books that were bent in half to fit into a box. We had wrapping paper that was bent in half to fit. It doesn't take a lot of common sense to know that if you bend wrapping paper in half you may as well not have packed it. We also had a cabinet door that was broken and were told it wasnt there fault because it was poor quality! The only good thing I can say about the move was our kitchen stuff was packed very well and our expensive china arrived safely. I would not recommend this company to anyone!