Out Of This World Plumbing - Ottawa

Formerly Out Of This World Home Services and DS Plumbing
Plumbing
Ottawa ON K2H 8W2
Write a Review
Write a Review

HomeStars
Plumbing
Out Of This World Plumbing - Ottawa
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Out Of This World Plumbing - Ottawa

Average customer rating:
9.2 10 (318 reviews)

Sort by

Max in Toronto
Max in Toronto
1 review Kanata, ON
0/10

$479 for a replacement of a $30 plastic toilet flush valve

$479 for the installation of a $20-30 fill valve. Exorbitant ... Out of This World prices.

I'm a remote landlord. Got these folks called in by my tenant, and with no other options - looks like they just took advantage of the situation. Google Reviews looked great. However, if you look at the reviews - most of them appear to be fake - written by people who ever made 1 review in their lives. When you look at negative reviews - these are actually being the most helpful, upvoted, showing the true colors.

I'd suggest to stay away. Read the negative reviews about the exorbitant price quotes, and the non-refundable $89 visit fee. Find some local alternative that can give you a free estimate, and I'd guarantee you'll find a less expensive service provider.

Approximate cost of services:
$479.00
Was this review helpful?
Company Response

Hi Max in Toronto! None of our reviews are fake on Google- the majority of our clients are satisfied with our services and see and appreciate the value we provide our clients. Admittedly these are home owners who live in their homes who recognize the skills and expertise of a licensed plumber. We usually stay away from landlords such as yourself as landlords claim they can do the work themselves.( we responded to your tenants request as they were in need) As I mentioned in your Google review, you were informed of the price at the time and you agreed to proceed with the job. And then decided to visit all of our platforms to give a negative review. Well, best of luck with your future plumbers or handymen. thank you again for the feedback.

Private User
Private User
Private User reviews Ottawa, ON
0/10

Quote for Replacement of Hot Water Tank

Their employee inspected our existing system briefly. He claimed we have a closed system (which it isn't) so we needed an expansion tank and also included an isolation valve which we already have. This made an unacceptably high quote. He offered a 20% reduction if we signed up for their Orbit Membership which he and only he could offer us free for the first year. The labour charges for each item seemed to be based on separate installation of each item rather than as part of the one job.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Hello, thank you for your feedback. As you are a private user here on Homestars I have no name to go on to look into my system to see the job details unfortunately. However, I will ask my team and see if we can figure it out and go from there and establish where an error was made. Thank you again and best wishes.

Marilyn
Marilyn
1 review Ottawa, ON
10/10

Mystery smell in walls

We had a moldy smell in the kitchen area that appeared while a bathroom Reno was started.
Jen showed up, we explained the issue and mentioned when I do laundry the smell shows up in the kitchen. Jen immediately went to the laundry room. Found the smell in the outlet and began to eliminate all plumbing issues.
It was a little costly but worth the money to identify plumbing was not the issue.
We will now call a roofing company to see if that is the issue.
Jen is an excellent employee to have on your team.

Approximate cost of services:
$495.00
Was this review helpful?
Company Response

Hi there Marilyn, thank you so much for this kind review- I will pass on your lovely feedback to Gen :)

Private User
Private User
Private User reviews Ottawa, ON
0/10

Cost of replacing a spigot in the garage

I needed to replace a leaking spigot in my garage. The cost of someone JUST TO SHOW UP and provide an estimate is $89.

Plumber arrived on time. Took him less than 5 minutes to diagnose the problem. Obviously, I showed him the leaking spigot! The total cost for the job (including the $89 "show up fee" was approx $650. Totally ridiculous!! I paid the $89. This will be my last ever payment I will be making to DS Plumbing. I will never use them again!!

BTW!! When I asked that they provide me an estimate for the cost of the job at the time I called to book the appointment, they refused to quote!!!!

Approximate cost of services:
$650.00
Was this review helpful?
Company Response

Hi George, I am sorry you were dissatisfied, our costs are based on current labour rates, materials, insurances, gas prices, WSIB insurance, payroll taxes, and all of the other costs that are associated to running a business. I am sure you will find many other reputable plumbing companies are similar to our pricing. We offer warranties and insurance and more, which you will find many cheap plumbers do not. We offer peace of mind in the jobs that we do and our pricing reflects this. In the 19 years we have been in business, many of our clients appreciate the added security of the things I have just mentioned. As you know, the team in the office are not plumbers and therefore are unable to supply a cost for fixing anything that our clients have issues with as what appears to be simple and obvious to a home owner is not always the case- additionally, sight unseen, our licensed plumbers are unable to give ballparks as each job can vary significantly. We trust the expertise of our plumbers to diagnose the issue correctly and our clients are paying for their expert knowledge and skill as well as the fix itself. again,
Again, best of luck with your search of a plumber that meets your budget.

nick in Orillia
nick in Orillia
0 reviews Ottawa, ON
8/10

Install Kitchen Faucet

Friendly, good sevice, good warrantly. A bit pricey. Came on time for service. Emailed me receipt and work process.

Approximate cost of services:
$465.00
Was this review helpful?
Company Response

Hi Nick, thank you for your feedback. We are very proud of our service and much more! Thank you for contacting us to get your plumbing back in business.

The Armstrongs in Ottawa
The Armstrongs in Ottawa
4 reviews Ottawa, ON
10/10

Plumbing - Water Leak Repair

I contacted Out Of This World Plumbing for emergency repair of a leak in a water service line connection. The person taking the call was polite, professional and responsive. The service call arrived earlier than expected. Eds work was clean and efficient as he worked expertly to diagnose and complete the repair. Thank you so much for your care and attention!

Approximate cost of services:
$215.00
Was this review helpful?
Company Response

Thank you so much for these lovely words and for taking the time to write them. We are so glad that you were happy. Thank you!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Leaky drain stack

During a renovation in our basement, we noted a leak from our bathroom on the second floor. We called to request service and Trevor arrived within 45 minutes. They even texted his picture and a brief bio before he arrived, so we knew who was coming! Trevor thoroughly assessed the situation and confirmed there was a hole in the stack. He quickly repaired it. We also followed his recommendation to switch out our 20 year old toilet.
He was up front about the possible issues and the pros and cons of possible repairs as well as the possible cost for each. Trevor was extremely professional and efficient, working well with the contractors we already had on site.
We will certainly call again if needed in the future and we would definitely recommend.

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

Hello! Thank for this lovely review and detail- your feedback is very much appreciated. Trevor is a gem! Thank you for contacting us at Out of This World Plumbing Ottawa and thank you for your recommendation.

David
David
3 reviews Ottawa, ON
10/10

drain problem

laundry tub backing up when doing laundry or emptying water from kitchen sink upstairs, water drains slowly

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Hi David, thank you for taking the time to write us a review on this platform. :)

Sandro in Richmond Hill
Sandro in Richmond Hill
0 reviews Richmond Hill, ON
4/10

Good diagnosis, but expensive flat rate

Paid 100 bucks for the visit only. To replace the trap on my drain pipe and patch up the ceiling the flat rate sun total came out to be $1000. To me that's very expensive for a 2 hour job.

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Hello Sandro, I am sorry you feel that our prices were high. Our aim is to give as much expertise and value as possible- from someone answering the phone (rare in this industry) and background checked employees to up-front pricing (no surprises once the work is done) excellent warranties and all of our team are licensed (also something many companies say they are but are actually not)
Thank you for your feedback.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Plumbing Project, running new lines for kitchen sink

The specialist was incredibly friendly, professional and did high quality work.

Would definitely recommend this team.

We needed the work done quickly and they were able to accommodate us which was greatly appreciated.

Approximate cost of services:
$560.00
Was this review helpful?
Company Response

Hello! Thank you so much for this lovely review. Your feedback is very much appreciated :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Out Of This World Plumbing - Ottawa

Out Of This World Plumbing is a family-owned company offering award-winning residential plumbing, water treatment & drain cleaning services in Ottawa and surrounding areas. We also offer radon testing & mitigation services. We believe in offering our clients more than just plumbing services; we deliver peace of mind. We proudly ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Plumbing pros in Ottawa?