DS Plumbing

14 Bexley Unit #102 Nepean ON K2H 8W2
dave smythe from DS Plumbing
Owner/Manager
dave smythe [Full profile]
HomeStars  >  Plumbing in Nepean  >  DS Plumbing
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.
94%
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How often a company responds to reviews. This will soon include response times to quote requests.
Reviews by rating (past 12 months)
60
3
3

Reviews for DS Plumbing

Average customer rating:
9.5 10 (211 reviews)

Sort by

Private User
1 review Ottawa, ON
10/10

I just had a service call from Garry Kelly to fix a clogged pipe in my basement shower. He was punctual, polite and efficient. I was very happy with the service he provided. I will definitely recommend DS Plumbing to friends.

Job Price
Was this review helpful?
Brian and Nancy in
1 review Ottawa, ON
10/10

We live in North Gower and have always experienced hard water with iron. We continually had to replace appliances and it was an ongoing battle to keep the fixtures, shower and toilets clean of iron buildup. I had Marc and Trevor out to give us a comprehensive estimate on what we would need to rid ourselves of hard water. They installed a Kinetico system about 1 month ago and the results are amazing. When the fixtures are cleaned I no longer have calcium buildup within minutes. The faucets, the kettle have remained sparkling clean since the install with only a quick wipe. The shower doors are no longer a daily chore to keep clean. The water feels silky to the touch. It is an amazing system and I wish we had known about it years ago. Highly recommend the Kinetico system as well as the DS Plumbing team for doing the water analysis and providing their professional recommendations of what product we would need to eliminate our ongoing hard water issues. Great Product, Great Company.

Job Price
Was this review helpful?
Nancy in Ottawa
1 review Ottawa, ON
10/10

Trevor arrived at my home at his scheduled time. He was very professional and friendly. Assessed the work required, provided me with the information upfront and proceeded with the repair. He completed the work quickly and efficiently and tidied up the area after he was completed. He was a pleasure to deal with and even the cats did not bother him as they all looked on. Great Technician, Great Company. Highly recommend

Job Price
Was this review helpful?
Company Response

Hi Nancy! Glad to hear you had a great experience and that you would recommend us! Thank you for the review :)

Andy Gryc in Ottawa
1 review Ottawa, ON
10/10

Garry Kelly and his apprentice came to fix an assemblage of drain pipes and steel clamps that had been slowly leaking in our basement for a long time. They quickly & efficiently extracted the old pieces and replaced it with a single straight pipe - no muss, no fuss. He explained everything, helped give advice with another drain issue, and they didn't make a mess. Extra bonus is they like cats, which is in fact why we contacted them in the first place (we needed a plumber and saw cats on their truck). Would definitely use DS again.

Job Price
Was this review helpful?
Company Response

We do love our animals here at DSP :) Thank you Andy for your kind review- we'll be sure to pass your compliments on to Garry and we'd be happy to serve you again in the future should you require. Have a great day!

Private User
1 review Markham, ON
10/10

Gary helped replace a cylinder on a leaky shower head where it was a challenge identifying the manufacturer. He kept me informed and provided excellent, efficient, personable service. Much appreciated. I highly recommend DS Plumbing and commend Gary.

Job Price
Was this review helpful?
Company Response

Thank you for your review and recommendation! Glad you had a great experience with Garry- he's certainly a valued member of our team.

Private User
1 review Ottawa, ON
10/10

Second time I use this company. The technician arrives on time. He uses covers for his boots so not to dirty the floor. I am not very familiar with plumbing issues and he explains everything very clearly. Gives good advice. No repair was needed this time. Repair was very efficient last time.

Job Price
Was this review helpful?
Company Response

Thank you for your review! Glad you had 2 positive experiences!

Private User
1 review Ottawa, ON
10/10

Trevor came to our home to repair a toilet and found that we were in need of a new one. We were fortunate that he had a toilet on the truck and we were impressed with his knowledge and professionalism. What a lovely guy! Thank you DS Plumbing, we will be calling you again.

Job Price
Was this review helpful?
Company Response

Thank you so much for your review! Trevor is truly an asset to our team and we're happy you think so too. We look forward to serving you again in the future.

Private User
1 review Ottawa, ON
10/10

Craig M. did an excellent job and gave me advice about many plumbing questions I had. He was very friendly and courteous. I was very happy with the service. However, I have not had any plumbing done for several years, and so I was surprised at the cost.

Job Price
Was this review helpful?
Private User
1 review Ottawa, ON
9/10

Service is always great, but pricey. The technician was professional and friendly - again, my only issue is the price - $375 for unclogging a laundry tub drainage problem is rather high.

Job Price
Was this review helpful?
Company Response

Thank you for leaving this review and providing your feedback- it's important to us and we take all of our customers comments to consideration. Happy to hear that other than price, you were happy with the service.

katie in Mississauga
1 review Mississauga, ON
10/10

We had a large jump in our water bill ($500!!!) and called to figure out what was going on. Very professional and prompt service. Craig identified the problem (sticky toilet handle) and fixed it promptly, and was very thorough and pleasant. I also feel that I got a mini course on my plumbing system for free, as well as some good tips about home maintenance. Would definitely recommend.

Job Price
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about DS Plumbing

DS Plumbing is a local and family owned company offering award winning residential plumbing and water treatment services to the Ottawa and surrounding area.
We believe in offering our clients more than just plumbing services; we deliver peace of mind. We proudly offer:
-Quality workmanship backed by our 100% satisfaction guarantee
-Technician ID’s emailed prior to arrival
-100% Satisfaction Guarantee
-2 year warranty on parts & labour
-Complimentary home plumbing check-up with each service
No job is too small- feel free to call DS Plumbing anytime!

CATEGORIES
Plumbing and Water Filtration & Purification
PRODUCTS
In addition to plumbing services, DS Plumbing is also a certified Kinetico water systems dealer. We offer complimentary in-home water testing and consultations; contact our office to book your free appointment!
SERVICES
-Drain cleaning -Faucet installation and repair -Dishwasher installation -Water softeners and other water treatment products & services -Leak locating and repair. -Toilet repairs and installation -Sinks, tubs and showers -Backwater Valves -Sink & vanity installation -Water meter installations. -Natural gas and propane installation service and repair -Bathroom renovations
BRANDS
Certified Kinetico Dealer. Can service & supply: Gerber, American Standard, Toto, Luxart, Moen Woodford, Navien, Rheem + more.
SPECIALITIES
Residential Plumbing & Water Treatment
WEBSITE
http://www.dsplumbing.ca
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
10
RETURN POLICY
100% Satisfaction Guarantee
PAYMENT METHOD
Visa, MasterCard, Cheques, Cash.
LICENSES
Plumbing, Wells, Backflow prevention, Gas
MEMBERSHIPS
Better Business Bureau,Blue Collar Success Group, West Ottawa Board of Trade,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 Year Full Labour and Parts on Anything other than Drain Clearing
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.