Technician "diagnosed" leaking washer as a possible defect in the drain pump housing. He and "boss" indicated at first it would take up to 3 days to get part. I said "unbelievable given that this is a common problem". They finally found one in Ottawa (close to my home) and installed it. From arrival to departure took them almost 3 hours. Basically, they assessed I "could" afford it and charged me more by threatening to make me wait 3 days.