Poseidon Pools Construction Ltd.

General Contractors
6078 184th Street Surrey BC V3S 9E6
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General Contractors
Poseidon Pools Construction Ltd.
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86%

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Reviews for Poseidon Pools Construction Ltd.

Average customer rating:
9 10 (16 reviews)

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Alex from Delta
Alex from Delta
1 review Delta, BC
8/10

inground pool

I had some personal contact with John the owner and others had recommended this company to me. The end product was very satisfactory. The service is alway quick when you call. Back when it was installed, it went well although it did take quite a bit longer than promised. Probably an additional 5-6 weeks.

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Mary  from Delta
Mary from Delta
1 review Delta, BC
10/10

Pool reno

Our pool reno was just the latest time we have used John and his company over the past 7 years. Each time we have been completely satisfied and we are difficult people to satisfy!!! John is knowledgeable, competent and when he says something is going to happen, it does! Our latest interaction was an algae bloom that we could not get on top of. John took over as soon as we called and the problem corrected just as he said it would. His customer service is beyond compare and I would not go anywhere else. No problem is too big or little for John and it's good to know you have a contractor that you can rely on. You don't need to look any further for your pool needs!

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Peter or Kim Romer
Peter or Kim Romer
1 review Surrey, BC
10/10

Pool-Hot tub Project

I grew up with a pool so naturally I wanted one for my kids. I interviewed several pool construction companies and decided to use John Houghton's company Poseidon Pools. Our installation started in the fall of 2006 in order to be functional for the following summer. My husband and I own a construction company and understand fully the process involved when taking on a large renovation task such as this. John and his team were professional, easy to reach, quick to respond and hard working. Due to my own error our pump stopped working after a year and John was more than happy to come out and replace it as quickly as possible. I am thrilled with the service we received and wouldn't hesitate to recommend John and his team to anyone looking for a quality product & installation team! I still call John once a year to start up our salt water system and service our pool to ensure proper maintenance so we can enjoy it for years to come.

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Company Response

It's hard to believe it's been 8 years already. Those little guys of yours aren't so little now. It always thrills me to see the excitement on everyone's face when it comes to start up time which is usually May long weekend. Poseidon Pools Construction has always enjoyed having the Romer family as part of our family. Servicing the product we sell is very important to us and unfortunately very rare in this industry. I feel if a customer puts their trust in Poseidon Pools to build their pool, Poseidon Pools has an obligation to take care of them as long as we exist...Which is forever..because we all know the Gods never die.....have you seen that cool van running around your area...you know what I mean.

Penny in Delta from Delta
Penny in Delta from Delta
1 review Delta, BC
10/10

new pool liner

John was very personable and provided a fair estimate that was on par with others. His service, knowledge and help were what sold us on this company. He has provided ongoing support which we appreciate. He answers messages promptly and I had no problems with his crew working at our home. We would definitely consider this company in the future!

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Company Response

One thing I love about this business is we come across old pools that have been around for many years and need some TLC to get them looking new again. And with this service we get to meet a whole new group of people who soon become steady customers. Even though Poseidon Pools didn't do the original installation. Again service is the key. I'm happy to say that a good percentage of my customers are new Poseidon Pools customers due to dedication and care of their family pool. And one very important aspect of this job is having connections...Ted & Penny are my "Crab" Connection.....They catch & cook they best crab I've ever tasted...and you think I'm giving that up ....you're Crazy.

Pearl in Surrey, BC
Pearl in Surrey, BC
1 review Surrey, BC
10/10

Pools, pumps, liners, tile work

The owner, John, is extremely professional, very fair and honest! He cares, wants the best for his customers. and gives the best service! Anyuone who wants a pool repairs, accessoires, renovations, , you cant get any better than this company. What I was impressed , was his extensive references, and customer satisfaction over 30 years.!

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Company Response

Thank you Pearl. I really enjoyed working on your project. It was a bit of a challenge but everything worked out great. Every day was a an adventure. Loved your stories and because of you I have an a new respect for green tea. If you need any further service just call " Johnny Poseidon" and I'll come a running.

linda h - in Surrey
linda h - in Surrey
3 reviews Surrey, BC
0/10

install new hottub pump

Bought a new hottub motor after 8 months seal starting leaking, had Poseidon change seal under warranty now pump is so loud and Poseidon blamed me for letting it leak and not calling right away and refuses to try and get me a new pump or try and get me warrnty work from Hayward Pumps. He said the chemicals in the hottub corroded the seal and the warranty is now voided. I paid One Thousand dollars for this new pump and it is supposed to have a one year warranty. I would not reccomend this company to anyone. I was very disappointed with his service I really thought he would of helped me out but he never even answered my e-mails. I was never properly informed of how to take care of the pump and was left no owners manual only the invoice!

1 of 1 people found this review helpful.
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Company Response

It's amazing how only half a story can spoil a spotless 37 year reputation. Now let's hear the true story....I installed a new hot tub motor for this lady which carried a 1 year guarantee. Approximately 8 months later I receive a call from her that the pump seal was leaking and indeed had been leaking for "2 months"
and she has just now taken the time to inform me. You got to keep in mind this is a heavy duty hot tub motor that pushes water through the system at 60 gallon per minute. That means for 2 months hot corrosive water was getting past the seal into the new motor. I explained to her that my supplier would not warranty the motor because she hadn't reported the leak at the time it occurred. I went back and did what I could "free a charge" but there was too much damage to the new motor. The best I could do was offer her a replacement motor at cost, which she refused. Imagine my shock when I first came across this review. All I can do is tell the truth, and to prove my side of the story I have a MP3 recording I took from my answering machine with this lady saying she had let this problem go on for over two months before giving me a call. Anyone wishing a copy of this recording, just give me a call. 604-574-1669 and I will happily email it to you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Poseidon Pools Construction Ltd.

Poseidon Pools Construction Ltd. has been under original ownership since October 7, 1977. During these last “38 years” we have enjoyed a first class, spotless reputation from both our customers and suppliers. Along with our “5 year unconditional Guarantee on workmanship” we are proud to offer an extensive list of ...
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