Kitchen, Foyer, Powder Room Renovation
- Approximate cost of services:
- $50,000.00
- Company Response
Happy new year Diane and Pierre,
Thank you for the kind words and the recommendations.
We are always happy to please.
Enjoy : )
Kitchen, Foyer, Powder Room Renovation
Happy new year Diane and Pierre,
Thank you for the kind words and the recommendations.
We are always happy to please.
Enjoy : )
This entry did not meet HomeStars review criteria.
Hi Pat,
Thanks for the exact timeline, we do our best to manage the intrusion in customer's homes. We like to do the job as well and as quickly as possible.
We always appreciate referrals.
Happy new year
Thanks!
Happy New year Mrs Logan,
Thank you for the endorsement : )
It was a pleasure working with you.
We are coming up on the two year anniversary, let us know if there is anything we can do for you.
Thanks and Enjoy
1. Ensuite 2. First floor of the house
Happy new year Thérèse and Brad.
You are coming up on the two year anniversary for the kitchen, let us know if there is anything that needs attention.
Thank you for the kind words and referrals. Hope you enjoyed your second Christmas in the kitchen!
Talk soon
Distinctive has been in business for over 25 years. We have 5 to 8 completed jobs per week. Our present survey rating is above 9.5 out of 10. This is on 14 aspects of the renovation and process.
In regards to the above review: There are always two sides to any situation. If any present or future customer has questions about the specifics of this mis-understanding, I am available by phone at 613-834-1796 ex 117. Dominic Manzo. General Manager of Distinctive Bathrooms and Kitchens. Please do call.
We have learned a lot from the above customer as we used to deal a lot with verbal agreements between project managers and customers. We now have everything in writing as some agreements made verbally and by e-mail were not respected and were dismissed in court and not paid.
The above damage to the guest bedroom wall above was planned and is due to a partly still un-paid extra to remove old cast iron piping in the walls. The only way to remove such piping is to use a saw-all to cut the pipes = this will do holes in the drywall on the other side as most blades are very long. We were to repair the drywall as part of this extra. This home was very old and was not made of proper 2x4 framing; it was made of bits and pieces of miscellaneous framing. We had to re-build most walls that we opened; this is where the mis-understanding was. We were to repair the drywall, there was to be an extra charge to re-frame as this was not something the estimator could have expected. It is not a construction companies’ fault that a home was built a certain way; if the state of a home requires extra and unseen work hidden in the walls; it needs to be discussed and charged.
The floor’s damage had been reviewed by: an employee, the project manager and the general manager. All employees came to the conclusion = the original floor varnish on top of the gouge was not damaged, scratched or altered. This had been done before the floor had been re-finished years before.
The rainshower purchased is perfect. Most rainshower attachments are designed to be level. If they are not level; water will not travel through them evenly and can create a noise. This specific model makes a noise if angled as it is designed to be level.
Hi M and J,
I am glad you enjoyed the process. The pictures look great! I will forward them to you shortly once the lighting is 100% on the pictures.
We have received your e-mail about the granite deficiency, as mentioned in my reply we will contact you shortly to schedule the repair with the granite installer.
Looking forward to seeing the bathrooms.
Thank you for your business and letting us use your wonderful kitchen in advertisements. (you have great taste!)
Dominic Manzo
Hi Kathryn,
We are pleased that you enjoyed the process. Thank you for your trust and business.
Please look at your project every 6 months as we do have a two year warranty on products and labor.
Let us know if and when we can do more for you! We do kitchens and basements as well!
Enjoy
Dominic Manzo
Hi Anne,
We are sorry your concerns have not been addressed prior to this. We were unaware of this forum until this week. We are sorry you felt someone here did not take care of your concerns.
There are many points I think we could clarify for you about this online review from the information I was able to gather from your file and the contract for the job.
When we quote jobs we are very specific and do the work quoted. Ex: We did not do any removal as the prior contractor did the removal and preparation = We did not quote for garbage disposal as it had not been requested or declined.
We make sure to quote everything competitively and accurately and do all work to the contract and to the customer’s satisfaction. We greatly understand that a company’s reputation depends on great work and accuracy.
Only one phone number on file worked but did not have any name in the answering machine. I have left you a message, I hope it will reach you. Please contact me to make sure we can fix any outstanding or warranty work for you.
Thank you
Dominic Manzo – 613-837-1796 ex 117
two tub surrounds plus tile floor
Hi Christine,
Thank you for your feedback!
As you are fresh out of bathrooms to re-do, let us know when you are onto the kitchen or move!
I am glad you enjoy them.
Thank you for your business
Dominic Manzo