Andrew and his crew were professional and personable. Andrew gave me very good advice about the type of system I needed and gave me a quote that was lower than some of the much larger heating and cooling contractors. I think that's because he works out of a home office and he does not support a fleet of salesmen to promote his work - he quotes the work himself. The AN team came in and did the installation (two Mitsubishi units) quickly and with minimal disruption. I'm thrilled with my air conditioning! Works like a dream.