Natural Stone City

Countertops
136 Unit a Ottawa St S Kitchener ON N2G 3S9
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77%

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Reviews for Natural Stone City

Average customer rating:
7.8 10 (19 reviews)

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LD in Kitchener
LD in Kitchener
1 review Kitchener, ON
10/10

Marble Countertop

Thank you Andreea and crew for a great job. I had a hard time tracking down a marble slab for the kitchen island of our heritage home. They found the right one for us.. along with educating us on the strength and stain issues that come with marble. I knew this was the right look. It is perfect. Natural Stone City did our kitchen island at a previous home and that granite purchase and install was also a positive one. look forward to checking out your new location this fall.

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Private User
Private User
Private User reviews London, ON
2/10

Very Poor Customer Service

I have been trying for 3 months to get service for a very poorly installed 3" high backsplash. Initially when the backsplash was installed - the angles were not cut properly at all and were installed with rough edges and a ton of caulking to fill the gaps. They did come back, removed, recut and reinstalled the backsplash although when they removed the backplash they tore into the drywall. They then reinstalled the backsplash and caulked over the exposed drywall. This happened in two areas. I have contacted them numerous times. They have no-showed, failed to call back and I was then told the person I needed to speak with "Vas" was away but I was on the list?!? That was in June and have still not heard back. I would definitely not use this company if customer service is on your priority list - it's not there!! Very disappointed.

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Andrzejek in Toronto
Andrzejek in Toronto
1 review London, ON
9/10

Kitchen Countertops

I am pleased with the job done. Countertops are really nice and complement my kitchen. There was an issue though as two corners were not finished the way I wanted it. To rectify the issue and avoid re-installation, the company had given me an offer for a discount that I accepted. Overall a good value for a price padi.

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Private User
Private User
Private User reviews Rockwood, ON
10/10

Kitchen countertop replacement - excellent product, service, and installation

It's funny to read some of the negative reviews of this company, after having had such an incredibly good experience. :-)) Maria was fantastic in assisting us with finding the right slab and coordinating everything. The measurement guy was flexible in his schedule and very professional and quick. On installation day the guys brought THEIR OWN CARPETS and didn't leave any mess at all. In and out in 60 minutes sink installed perfectly and we love it! Well done Lorenzo & crew! A tip of the hat to Danny too who helped us out when Maria was away from the office.

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Henry in Waterloo
Henry in Waterloo
3 reviews Kitchener, ON
10/10

Bathroom Vanity Quartz Countertop

Natural Stone City
519.489.0441
136 Unit a Ottawa St S
Kitchener
ON
N2G 3S9
CANADA

We got 3 quotes and Natural Stone provided the best selection of remnants and samples. Within one week they had measured and installed the countertop. The installers were super friendly, knowledgeable and tidy. The countertop was a perfect fit and the the cut highlighted the veining in the Quartz. It looks great.

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Chris in London
Chris in London
1 review London, ON
10/10

Kitchen countertop

For our granite countertop myself and my wife have got quote from this and other company located in London. Quoted price from Natural Stone City was little bit higher, but entire quote presentation was well done with specification of details, what is included in the price. Also, we like their granite selection shown on company web site.

We went to showroom in London. Nikki was very accommodating. My wife selected stone (steel grey) and without too much thinking we have sign a contract and paid deposit.

After coming home (this was Friday and company showroom in London is closed on Saturday) we have realized, that sink specified in the contract, would not fit in our 30" cabinet. On Monday I have visited London's showroom again. I have been assured, that this would not be an issue as company has sinks, which fit our cabinet. At that time my wife decided to upgrade sink, which cost little bit extra.

Roughly a week after on-site measurement was done install team (three people) show with our countertops. Stone was perfectly cut and fit our kitchen. No single seam (countertops were cut from single blocks). It took maybe 45 minutes from a time, when installation started to a time, when was done.

I strongly recommend this company. What I do not exactly like are Terms & Condition of the contract, which have to be sign, but I guess this is how it works.

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Evan in Kitchener
Evan in Kitchener
1 review Kitchener, ON
0/10

Kitchen Counters

The quality of the stone they sell is exceptional, however their customer service is terrible! We had issues with the installation of our kitchen counters. A few of the issues were that the slab was cut to the wrong dimensions, the installers did not center the sink in the cabinet and they forgot to cut the waterfall edge, which was in the quote. It took a few weeks to track someone down to come and re-measure and a couple of more weeks until it was re-installed. They declared the invoice past due, even though they never sent an invoice to our contractor.

My advice is to go somewhere else and avoid the headache!

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Private User
Private User
Private User reviews Kitchener, ON
0/10

Worst customer service

We used this company for one of our bathroom renovations. The customer service was awful but we got past it. We purchased our vanity and what the guy said we needed for our style of sink was incorrect and looks awful, however I was not there with my husband to pick ut up I only helped pick out the stone. We decided to go back to do our kitchen countertops. Getting service outside on a mild day is like asking someone to jump off a cliff! And depending on who decides to help you (when you finally ask for it) you will get either " I can't give you price by square footage I need the exact layout of your kitchen (and my rough drawing estimate with most cabinet sizes or good estimates was not good enough. We went twice while doing our countertop shopping because they did have a stone we liked in stock. However it was such a hassle and customer service was so poor that we decided to spend the $3500 at another company even though the stone was not our first choice. Waste of time to fo there, trust me! And I hate my vanity!

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Heidi from Kitchener
Heidi from Kitchener
1 review Kitchener, ON
10/10

Kitchen, Bathrooms

I have nothing but amazing things to say about this place. With all the decisions that come with building a new house picking my perfect countertops appeared to be the most daunting for me. From the beginning of the process until the very end Natural Stone City is exceptional in every way. I visited the Kitchener site to look at samples a couple of times as I was undecided in my choice making - flip flopping and flop flipping. The staff were very knowledgeable, beyond helpful and even though my paperwork had to be changed with every visit - they continued to be exceptionally helpful despite how obnoxious I was becoming :) There were days I spent hours in the back room looking through Quartz remnants - measuring - thinking - lamenting - and the staff was right there when I needed them for any question/ design tips I may need :) It sounds silly to say it- but I felt like family there - not because I was there on four or five separate occasions - but because they treat their customers like family :)

The prices are unbeatable, the customer service is exceptional and the quality of their work is phenomenal. If I could give ten stars I would. I drove from London for this place - and more than worth my drive every time. Good news is now there is a London store- with the exact same exceptional customer service. I can't say enough good things. Thank you:)

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Nicole from Old Toronto
Nicole from Old Toronto
2 reviews Toronto, ON
10/10

Marble kitchen counter with undermount sink

I had been quoted much more by another, more local, company. Although NSC gave me a prompt quote, had a very reasonable charge per sq ft for honing (which I wanted), I was hesitant to go with them because they were in Kitchner and I didn't have a car, so there was no real way for me to see the marble before buying it. They sent me photographs and I decided that it was worth the risk.

It was definitely a good choice! Not only am I very happy with the marble, the installation team was super-nice, efficient and tidy! And they made a lovely cutting board (really a pastry board, because who cuts on marble?) from the cut-out for the sink at no extra charge. I would definitely recommend them.

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